Toyota of Orange

I felt I have been scammed. It was my first time at this Toyota. I Found everybody to be really nice. I purchased a car went home and noticed carpet in the back from passenger si It was my first time at this Toyota. I Found everybody to be really nice. I purchased a car went home and noticed carpet in the back from passenger side was coming off but I didn’t really think about it. One day, when my family member sat in that seat, that carpet completely came off. I took it back to dealer and presented the concern. They decided to fix the carpet and asked me to wait 6 hours. After 6 hour, they handed me a car with a note that *** Thia carpet is not the original carpet and was originally install wrong therefore is not possible to fix it*** when I spoke with a service manager he came up with a plan. He asked me to pay $$1000.00 to re install another carpet that belong there. More

Incompetence Is Only the Beginning "Service Office Manager" Kevin Cutts is underwhelming at best. In a service industry, one is responsible to ensure utmost customer care with professio "Service Office Manager" Kevin Cutts is underwhelming at best. In a service industry, one is responsible to ensure utmost customer care with professionalism and respect. Today culminated two weeks of waisted time trying to get my key and fob ordered and programmed through Toyota of Orange (TO). Much of this is due to lack of follow-up from TO but I can look past that because its close. Appointment set, order complete and 45 minutes into waiting, Cutts denies my service because my tags (that I renewed online) were three days past expiration, even though I showed him the renewal receipt. I could have shown the pink slip to no avail. His rational - Toyota Corporate Policy. Interesting fact, not one of the three other local Toyota dealerships corroborated said policy. According to Kevin Cutts, he is the "only manager today" -- on the busiest day of the month -- and its at his disclosure to allow my key and fob to be programmed. This service was my first step in replacing my current Sequoia and Tundra for newer models. I WILL NOT BE GOING BACK TO TOYOTA of ORANGE BECAUSE OF KEVIN CUTTS. His incompetence is enough to make me seek out deals elsewhere. More

Amazing helpful and friendly staff! Everyone makes me feel welcome and appreciated. From buying the car from Richard Lopez to getting a sideview mirror replace from Octavio in parts, hav Everyone makes me feel welcome and appreciated. From buying the car from Richard Lopez to getting a sideview mirror replace from Octavio in parts, having my car service with Vincent Rodriguez and getting my vehicle returned from the gentlemen at the booth. Will continue recommending this home dealer! More

Happy I bought my car from this dealership over 10 years ago and had them service it since. Never disappointed, the job is always done right and excellent c I bought my car from this dealership over 10 years ago and had them service it since. Never disappointed, the job is always done right and excellent customer service. More

Amazing service, helpful/friendly Fist time buyer and was extremely happy that I went with Toyota of orange. Amazing service super helpful, just simply made the whole car buying proces Fist time buyer and was extremely happy that I went with Toyota of orange. Amazing service super helpful, just simply made the whole car buying process really easy. Best of all I recieved a great deal ! More

Great service I've been coming to the Toyota of Orange dealership since the late 80's. Also bought my cars there. I come in and ask for Patrick and I always feel I've been coming to the Toyota of Orange dealership since the late 80's. Also bought my cars there. I come in and ask for Patrick and I always feel taken care of. More

Service excellence I have been taking my car to Toyota of Orange for a year for routine service & most recently a warranty repair. The service department has been excell I have been taking my car to Toyota of Orange for a year for routine service & most recently a warranty repair. The service department has been excellent. Jose Esparza always keeps me up to date on the status of my vehicle. He may not always have the news I want but he communicates and does not leave you guessing the status of your vehicles readiness. Thank you service team for excellent customer care. More

Best Toyota Dealership in the USA Toyota of Orange treats customers as family!!! And Dave in Parts Department is the most knowledgeable and highly respected parts advisor so please giv Toyota of Orange treats customers as family!!! And Dave in Parts Department is the most knowledgeable and highly respected parts advisor so please give him a Lifetime employee award !!! More

Purchasing our new RAV4 Dante helped us with selecting our new car, and Doug helped us with financial work. Everybody was kind, courteous, and helpful.Thank you very much Toy Dante helped us with selecting our new car, and Doug helped us with financial work. Everybody was kind, courteous, and helpful.Thank you very much Toyota of Orange. More

Customer Service Best customer service, they hav eallnthe knowledge and nit trying to just sell the car and make the sale. RJ helped us and in past Reza was our sales Best customer service, they hav eallnthe knowledge and nit trying to just sell the car and make the sale. RJ helped us and in past Reza was our sales person but now he is the manager. He did come, somewhat recoganized us. This is 3rd car from Toyota of Orange in past 10 years. Best dealership is Toyota if ornge. Had such a smooth financing and didn’t take too long like other dealerships. Highly recommend this dealership, best in town. Keep up the great service. More