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Toyota of North Austin - Service Center

Austin, TX

4.2
1,139 Reviews

1,139 Reviews of Toyota of North Austin - Service Center

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December 06, 2024

I took my vehicle to this dealer in order to get any recalls fixed. After a week of not hearing from them, I started trying to contact my service agent. I had to leave messages for him to contact me, bu More

by Alcyone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenner was supposed to be my agent
Dec 13, 2024 -

Toyota of North Austin responded

Thank you for your feedback. I'm sorry that your most recent visit did not reflect our regular level of care and service we routinely provide. I would like to know more details about your experience. Please contact me directly at your earliest convenience. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

December 05, 2024

Courteous, great service and affordable! Staff was very helpful and updated me about my car More

by ace4darose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Dec 06, 2024 -

Toyota of North Austin responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2024

Good service at this dealership. Courteous staff. Pleasant experience. Issue resolved very well and quickly. More

by mikesinghs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Merchant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Toyota of North Austin responded

Hi Mikesinghs, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Amazing service! ! Jerry Hernandez went ABOVE AND BEYOND in ensuring my car service was handled with care. He communicated clearly and respectfully at every step of th More

by turnstile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hernandez
Dec 03, 2024 -

Toyota of North Austin responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 01, 2024

Your staff provided excellent service and kept me improved. Excellent job, and well well done More

by jellhudson@gmail.com
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Montalvo
Dec 02, 2024 -

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Every time I come to this location, I wonder why I continue to use it. Casey was assigned to my car and it seemed like he was annoyed to be helping me (which seems to be his job). When I went back to More

by gs0009701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Case Elliot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Toyota of North Austin responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Josie Easter, Service Customer Relations at jeaster@toyotaofnorthaustin.com to speak to our manager directly.

November 30, 2024

Toyota of North Austin is very bright and clean. I was warmly welcomed when I arrived there. The service staff were nice and friendly. The assistant named Jared Jones took good care of my car. H More

by Vivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jones, Jared
Dec 01, 2024 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

This is my dealership and has been for years now, the best advisor Yadir Nolasco, the one I have now, knowledgeable, patient, friendly and very professional every time I visit this place, the service tea More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadir Nolasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Toyota of North Austin responded

Hi Leo, we are very happy Yadir Nolasco could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Mr Philip loves his job taking good care of the costumer but the lady with the hat that Uber me home had a really bad attitude, almost missed a turn and slammed her breaks and when I said thank you after dr More

by Davidnieves611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Weisbly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Toyota of North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at jeaster@toyotaofnorthaustin.com when you have a chance. Thank you, and we look forward to hearing from you. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

November 28, 2024

xxxxty waiting area. Service reps rule. Mechanic leaves horrible perfume smell in yr car along with lots of trash. But they get it done. More

by mercy.fudell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jerry
Nov 29, 2024 -

Toyota of North Austin responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Josie Easter, Service Customer Relations at jeaster@toyotaofnorthaustin.com when you have a chance. Thank you, and we look forward to hearing from you.

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