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1,283 Reviews of Toyota of North Austin - Service Center
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June 10, 2025
Hit or miss. Lots of employees standing around goofing off apparently just there to find out which customer service rep gets which car. Other than that it doesn’t Lots of employees standing around goofing off apparently just there to find out which customer service rep gets which car. Other than that it doesn’t seem like they do anything else. Customer service reps seem stretched thin, just trying to get people in and out, not a whole lot of customer service going on. Guy who “helped” me didn’t hand me my keys, thank me for coming, or say goodbye. I waited for my keys until someone pointed out that they’re already in the car. Ok, guess that’s my sign to go. Also the “Quiet waiting room” isn’t quiet most of the time. Loud kids, people listening to music on their phone speakers, etc. Both waiting rooms are run-down and depressing. Have gone to North Toyota in the past, have had similar experiences, with one or two reps who actually seem like they care and don’t hate their jobs. More
by chriskehoe
Employees Worked With
Luckey
June 09, 2025
No one calls you back. You get hung up on when they put you on hold. You get the runaround and no one knows anything when you ask. It’s always “I don’t know” You get hung up on when they put you on hold. You get the runaround and no one knows anything when you ask. It’s always “I don’t know” More
by melodie_ma
Employees Worked With
William, Nathan baker, Angel
June 07, 2025
Quick and efficient. Very easy to get done.. Glad I chose Toyota of North Austin Very easy to get done.. Glad I chose Toyota of North Austin More
by Budndoc
Employees Worked With
June 03, 2025
Service is excellent. You are well informed from start to finish about any parts that need to be changed due to the mileage and you are well assured that your car is in o You are well informed from start to finish about any parts that need to be changed due to the mileage and you are well assured that your car is in optimum condition. More
by annavieira255
Employees Worked With
June 02, 2025
The service for my car was good, the problem was the advisor Rafael Montalvo ( I think that was his last name) his attitude was very poor, kind of awful. I told him in the beginning that I had a coupon advisor Rafael Montalvo ( I think that was his last name) his attitude was very poor, kind of awful. I told him in the beginning that I had a coupon for the oil change where the price was $49 and he mentioned something about me "needing to read the fine print" because he was trying to charge a service charge that would have been added onto the total. Also, I noticed that I usually get a sort of review of what problems my car could have and I did not receive that either. More
by rossellara
Employees Worked With
Rafael montalvo
June 01, 2025
The worst experience I have dealt with, service department dropped the ball and lack customer support. Dropped off my car Friday after I was told prior they could resolve the issues same day. State department dropped the ball and lack customer support. Dropped off my car Friday after I was told prior they could resolve the issues same day. Stated that I need 2 issues looked into. Not only did they contact me over 2 days after several efforts to contact them, but they admitted they didn’t diagnosis the aspects I requested. I left with no issues resolved and fuming. More
by bmyrhang1235
Employees Worked With
Other Employees :
Phillip Weisbly
