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Toyota of North Austin - Service Center

Austin, TX

4.2
1,169 Reviews

1,169 Reviews of Toyota of North Austin - Service Center

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February 05, 2025

Jared took care of my maintenance and GrandHighlander recall (airbag shield) offering a car rental for convinience as the process will take longer time. Efficient completion! More

by aramend0za13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
February 05, 2025

Excellent service! Always helpful ! I’m very grateful for the service department. Thank you so much for taking care of me. More

by ymartinez151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Weisbly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Was greeted with a smile from Sergio. Excellent customer service. Super friendly staff. Quick service! More

by laurajgeorge517
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Let me preface this by saying the sales team is fantastic. Service dept on the other hand is lacking. I brought my Tacoma in for an oil change and whoever changed my oil left the oil cap off. When More

by Asterix
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Claude
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Calamor, Josie Easter
February 04, 2025

Good experience with knowledgeable professionals. They took care of an ongoing issue with very efficiently. More

by tyler.kimbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantly Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

At first, it was a little frustrating that I had to stand by my car for a good five minutes for someone to acknowledge me and help me with my appointment, especially since there were so many people standing More

by Lexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
February 02, 2025

Excellent customer service and fast service by my service advisor Mr. Omar always telling me updates on my truck. More

by br3jxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Toyota of North Austin responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

January 31, 2025

They don’t know about what they do waste to much time with it a More

by samuelcarpio24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arielle Contreras
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Toyota of North Austin responded

We’re sorry to hear about your experience. We appreciate your feedback and would like the opportunity to address your concerns. Please feel free to reach out to me directly at jeaster@toyotaofnorthaustin.com so we can discuss this further. Josie Easter, Service Customer Relations

January 31, 2025

Friendly people greeting you as you drove up. Nice clean waiting area with free coffee and donuts. Martin Flores was a pleasure to work with. More

by motormorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

El mejor servicio, amabilidad eficiente y muy rápido, nunca reservo cita y siempre me atienden, muy feliz More

by Tania de la Moneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No está en esa lista y no recuerdo su nombre
Feb 03, 2025 -

Toyota of North Austin responded

Hola Tania, ¡nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo! Siempre estaremos encantados de ayudarte si surge algo más. ¡Cuídate!

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