Toyota of North Austin

I arrived early to change the oil in my car, waiting for many hours and everyone was on the phone, They need to provide more customer service many hours and everyone was on the phone, They need to provide more customer service More

Poor Installation and Damage to My New Car It was my first time to visit Toyota North Austin to have a front license plate installed. I went there as a walk-in client. I asked one of the staff if I need first time to visit Toyota North Austin to have a front license plate installed. I went there as a walk-in client. I asked one of the staff if I needed to register and get an appointment, and he said I just could wait for that. I was asked to wait while the technician worked on it, but the job was done poorly. During the first attempt, the drill slipped on the bumper and misaligned the plate mount. The technician tried drilling again, but the work was still incorrect, resulting in multiple holes in the bumper due to the drilling. The damage was so severe that I had to stop the technician from continuing the work, as it was clear that the car was being significantly damaged. I was extremely disappointed with the outcome, especially considering my car is brand new. One of the employees referred me to the manager, named Will, who attempted to fix the issue himself. However, he also failed to do a proper job and only created more holes in the bumper. When I asked Will if anything could be done about the damage, I was frustrated by his response: "There's nothing I can do about it."" I asked him if it was possible to polish the scratches and repair the damaged holes, but he just replied that the bumper is plastic, and there was nothing more he could do, adding that the damage would just be covered by the plate." I left feeling deeply disappointed and frustrated. I cannot accept the damage done to my new car and the lack of resolution provided. Update on the case: Toyota North Austin reached out and offered me only $180.00 to cover the repair for the damage they caused to my front bumper while installing the front license plate bracket. I consulted with different car services, and the scope of work involved is much more than that. The estimate for the repair is between $2,500 and $3,000, which includes parts, labor to install and aim the radar/sensors, painting, and miscellaneous costs. I feel taken advantage of and dismissed in this situation. $180.00 is a joke for this repair. I am very disappointed in how this has been handled. They want me to drive back to Austin just to get this done, and it will take 5-7 days to repair. I am currently in Arizona for my job and work remotely, and I told them I am unable to drive back to their shop for the repair due to my job, as it could cost me my employment, but they insist and offered me a check for $180. Additionally, I do not trust them to properly fix the damage, especially after they drilled multiple holes into my bumper. Their offer of just $180.00 for the entire repair is unacceptable.” More

Walter was attentive and informative. Will return for the deal of buying 3 new tire get 1 free Will return for the deal of buying 3 new tire get 1 free More

Jose was amazing! Made the process super easy! Love my car and would recommend all day Made the process super easy! Love my car and would recommend all day More

Professional. I am happy with the service I got. I loved the end result. Thank you. I am happy with the service I got. I loved the end result. Thank you. More

Excellent team - listened to my situation and worked within my budget and requests- can’t say enough positive t things about Leo- he was exceptional within my budget and requests- can’t say enough positive t things about Leo- he was exceptional More

I went there and change oil for Toyota so the test was very nice and friendly tnx very nice and friendly tnx More

A very clean dealership. Everyone was polite and helpful. Coach Leo was very helpful and professional. Everyone was polite and helpful. Coach Leo was very helpful and professional. More

Toyota of North Austin was an extremely nice dealership to deal with. My trade in was spot on and my new car was ready when they told me it would be. to deal with. My trade in was spot on and my new car was ready when they told me it would be. More

Today I had good honest effective service from Phillip. I will return and definitely will ask for him next time I will return and definitely will ask for him next time More