Toyota of Hollywood FL

I bought a preowned Toyota from this dealer and regret not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment an not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment and due to some unavoidable circumstances was not able to pick the car the next few day. Had already told them and they were okay with it and happily took the deposit and I signed the contract. later, when I went to pick the vehicle found some damage to the interior so started questioning about it. With this inquiry the entire staff including the sales man changed their attitude and their tone was extremely rude. No body wanted to take the responsibility to talk and every minute I was introduced to another person to take care of it. I waited several hours just to bring my car home. Finally, I don't know who but someone made the decision to give me a discount for the damages and told the cashier what to do or whether the cashier did something but I don't know what was the long discussion between the cashier and manager was. I followed the cashier paid the bill and the cashier gave me the receipt. I saw my bank the checks are cleared. Next day I get a call that I took the vehicle without making a payment. Don't know the level of qualified people are there if the car was not paid the books wouldn't reflect that the car was paid in full. I made the payment via checks, I received the receipt and the sales man pull the car gave me the key saying enjoy your car and I left their parking (only to realize that the head lights don't work...aha! safe Toyota driving!). I didn't knew the cheap quality and level of their services and should have insisted to change the contract. I thought they are really nice taking care of the issue so why create unnecessary steps; but it was a trick to get rid of the preowned car. Next day no body remembered any discount for the damage and no headlights working. They start to threaten to take away the car. I am a professional and is horrified with their level of talk. Don't know if this was just another tactic to sell another pre-owned vehicle. The finance department and the sales man don't hesitate to make harassing phone calls at work rather than to see what internal manipulations are made by their employees handling such info. They call and threaten to take the car away. I don't understand that how the cashier is able to close the transaction one time and open it up as unpaid another day. There were enough reviews about this place to get the idea before going there I wish I had made some effort to read what I might be getting into. Watch out guys to deal with the after effects once the car has left their parking lot. There are many other dealerships in the area. You probably will spend more time regretting the purchasing experience than to enjoy the vehicle. This place stinks! Regardless of what the employees do even the managers do not have the decency to apologize rather they make full effort to blame the customer :( Rather than seeing that their own employees are involved in manipulating the transactions and simply telling the customer it was a mistake and try to clarify what happen and now they want more money they will create a whole big story to keep you busy for no reason :( I just want to bring this to their management's attention and the employees refuse to provide the contact info. More

The sales rep. is the best i deal with, but the reception and the dept. to order special parts are terrible to deal with, my sales rep make everything under her power to make sure i was very satified with and the dept. to order special parts are terrible to deal with, my sales rep make everything under her power to make sure i was very satified with my purschase, the name is, Sandra Molina ,but she is from Santo Domingo and she is the best, second time that i buy car from her and her service execeed my expection. P.S THE FURNITURE INSIDE THE DEALER NEED TO BE UPGRADE , LOOK VERY AFWUL WOULDN`T SEAT ANY ANY OF THOSE SEAT . Best Regards Luis Esteban More

I was treated exceptionallly well and the whole process did not take too many hours. Everyone was very helpful, friendly and cooperative. It was almost a pleasure buying the car that I wanted. did not take too many hours. Everyone was very helpful, friendly and cooperative. It was almost a pleasure buying the car that I wanted. More

Worked hard to get me in the car i wanted but didnt stop there made sure i was happy when i got my car home.Would recommend this dealership. there made sure i was happy when i got my car home.Would recommend this dealership. More

We have leased seveeral vehicles over the years from Toyota of Hollywood for one reason: Sandra Molina. She is a very professional person to deal with and for this reason gets our repeat bu Toyota of Hollywood for one reason: Sandra Molina. She is a very professional person to deal with and for this reason gets our repeat business and recommendations. There are Toyota dealers and other dealers that are more convenient than Hollywood. Others have better parking. Nevertheless, we continue to lease our cars with ms Molina. More

first they agree to give us in one price then they took our money. they ripped us off i felt cheated and felt terriable. And we reach out for help they didnt do any thing to help us . our money. they ripped us off i felt cheated and felt terriable. And we reach out for help they didnt do any thing to help us . More

At this time I don't remember the person's name that help me to purchase my new car in March. But she's the person who deals with the School board employees thru the credit union. She was very pleasant and g me to purchase my new car in March. But she's the person who deals with the School board employees thru the credit union. She was very pleasant and gave excellent service. Give her a raise.... I will definately recommend her to friends and family. More

I love, love, love, Toyota of Hollywood. They do it big every summer, there awesome. Exellent service. They helped me get finance for a car when no one was willing to work with me. Thanks Toyota of Hollywo every summer, there awesome. Exellent service. They helped me get finance for a car when no one was willing to work with me. Thanks Toyota of Hollywood. More

I feel that they charged me too much for the car and I could have gotten it cheaper elsewhere. Daniel,the salesperson was fantastic,but limited by what he could do. I even found the internet price and wen could have gotten it cheaper elsewhere. Daniel,the salesperson was fantastic,but limited by what he could do. I even found the internet price and went back with it and was given the difference.Why was it not given in the first place? I also could have gottne a better finance deal. More

The last time I bought a car was 22 years ago, so needless to say, I was very nervous about purchasing a new car. The employees at Toyota of Hollywood were wonderful. They were very courteous and v needless to say, I was very nervous about purchasing a new car. The employees at Toyota of Hollywood were wonderful. They were very courteous and very knowledgable about the different types of cars. I had been to several other dealers--Honda, KIA--but felt that Toyota offered me the best deal and the best price at the time. The only reason I rated the price of my RAV4 as good and not great is because I bought the car between promotions and, unfortunately, didn't get the 0 percent interest offer that was offered some weeks later. However, the price was still less than what I was quoted for a car at the Honda dealer. I am very pleased with my purchase and am looking forward to my first courtesy oil change and car wash :) More