Toyota of Hollywood FL

Positive management action to resolve bad experience. UPDATE: I am pleased to say that the dealership's top management took action to make amends for the experience described below. Because of their proac UPDATE: I am pleased to say that the dealership's top management took action to make amends for the experience described below. Because of their proactive approach I upped my rating and would return to this dealership in the future. More

Excellent Customer Service So happy with my new Tacoma, this truck's a beast! I appreciated Danny's no pressure attitude and easy going personality; a pleasure to work with.!Thi So happy with my new Tacoma, this truck's a beast! I appreciated Danny's no pressure attitude and easy going personality; a pleasure to work with.!This was the sixth dealership I visited in 5 days and they offered me the best deal. More

Outstanding service! Danny was of tremendous help. He explained all the options in detail, making me feel comfortable, and making the paperwork so much easier than I had a Danny was of tremendous help. He explained all the options in detail, making me feel comfortable, and making the paperwork so much easier than I had anticipated. Truly above and beyond the norm! I will certainly recommend him and your dealership to my friends and family. Thank you for such a positive experience! More

Service center needs improvement. In 2 weeks i made about 6 attempts with very simple question to be answered. In 2 occasions they could not answer at all because service dept was to In 2 weeks i made about 6 attempts with very simple question to be answered. In 2 occasions they could not answer at all because service dept was too busy, twice I was transferred back and forth between 2 same people who could not answer because they did not know and 2 times after transferring between several service department associates they took my number and told me that somebody competent will return the phone call. Associate took a note and kindly repeated my issue and contact info and promises that he will pass the info to person who will be able to answer. Cant blame her at all, but sure can employees who got message. Never received a phone call. Me and my wife both own Toyotas and she spent several 1000's for services in this location. I guess not anymore. I was trying to see what would be prorated price on (84 months Warranty) Toyota Battery which was put in 2.5 years ago to her 2010 Toyota and when it could be done. Very simple. I gave up.. More

They make it easy! Danny truly puts the buyers' best interest as his first priority. Everyone at Toyota of Hollywood made this whole process so easy for me! I won't go a Danny truly puts the buyers' best interest as his first priority. Everyone at Toyota of Hollywood made this whole process so easy for me! I won't go anywhere else. More

Horrible Service Center Their service department needs a zero. I am from out of town and had trouble with my Toyota Truck while driving through Hollywood. I thought the sma Their service department needs a zero. I am from out of town and had trouble with my Toyota Truck while driving through Hollywood. I thought the smartest thing to do would be to go to a dealership for service. Worst mistake I ever made!! The truck was running when we brought it there. They kept the truck for ELEVEN days each day telling us "just one more day". Since we were out of time and money staying in a hotel for ELEVEN days we had to pay $900 to ship our truck home. When it arrived the ENGINE WAS IN PIECES!. Our local dealership says it will cost $3400 just to put the engine back together and they clearly broke pieces of the engine!! And don't believe it when they tell you to talk to the general manager, NO ONE WILL EVER CALL YOU BECAUSE THEY KNOW THEY ARE DISHONEST. I have had many cars in my lifetime and I understand things happen but we trusted this business and they have cost of thousands of dollars and don't care one bit. Do yourself a favor and find another Toyota dealership. I am from out of town so I have no reason to tell you anything but the truth. More