Toyota of Hollywood FL

Worst experience ever! When the deal was done on the car it took me almost two weeks to receive the car, which was very inconvenient. After I received the car I noticed that When the deal was done on the car it took me almost two weeks to receive the car, which was very inconvenient. After I received the car I noticed that the car was making a weird noise, and the steering wheel was hard to use. I took it back and they inspected the car they reassured me that the car was not making any noise and that they would get the steering wheel fixed. Found out that the power steering went bad after going there countless times. After about two months I got it fixed, however the noise was still there that apparently I was the only one hearing. I took it to Kia and they told me that it was the a/c compressor that was causing the noise and I needed a new one. They offered to fix it for a service fee of 800. I took it back to toyota and gave them the report and suddenly they could hear the noise I've been hearing since I received the car. They still did not fix it, then not even six months later the car finally broke down because the alternator was bad. I purchased an extended warranty with the car that was supposed to cover the repair but was unable to use the warranty so I had to pay for it myself. I was back and forth with them for five months trying to find out why I was unable to use my extended warranty. They kept giving me the run around for five months until I got in touch with Yohan xxxxxxx (I might be spelling his name wrong). I called the company and they told me that there was no record on file to show that I had a warranty with them. At this point Yohan found out that whoever did my deal messed up the paperwork so the extended warranty was never activated. I contacted a manager there and told them all that was going on and he tells me that I never got an extended warranty from them, despite me having the contract in front of me! I got in touch with Yohan again because apparently he was the only one that could find this warranty that I was making up in my little head and also paying for. Anyways, he was very helpful and understood my frustration, resubmitted the paperworks and now I am waiting for it to be activated so that I can receive a refund for the warranty and get rid of this lemon that I was sold. I just have to say this was the worst experience ever and I went to a "trusted dealership" to avoid this and it still happened to me. Thank you Yohan for your help and I am sorry that you were left to clean up the mess your colleagues caused. I would not recommend this dealership to anyone and I hope you all see this review! More

14 Cars and counting.. Over the past decade, my family and I have leased 14 vehicles from Sandra Molina at Toyota of Hollywood. The buying experience, fair pricing, and ama Over the past decade, my family and I have leased 14 vehicles from Sandra Molina at Toyota of Hollywood. The buying experience, fair pricing, and amazing customer service brings us back each time we are looking for a new car. I recommend them to my family and friends as the BEST place to purchase or lease a Toyota vehicle. We’ve also received nothing but top notch service from Drew Manning in the Service Drive. More

Toyota of Hollywood a Good Dealer Yesterday I made a Review and It was an error all what I said. I apologized all what I said, it was a miss understanding, everything its ok, and I am Yesterday I made a Review and It was an error all what I said. I apologized all what I said, it was a miss understanding, everything its ok, and I am completly satisfy with this dealer and their employees, thank you very much for your attention, Gisela Villagra More

best car buying experience of my lifetime my mom and i were recommended by a friend to see Sandra at toyota of hollywood and it was worth the long travel all the way from south miami. my mom h my mom and i were recommended by a friend to see Sandra at toyota of hollywood and it was worth the long travel all the way from south miami. my mom has been driving a camry for many years now, and Sandra explained all of her options as if it was her first one. she even had snacks to give us. i will recommend all of my family, friends, and co workers to Sandra! More

Low quality car I bought a used certified 4Runner 2013, it's only 45.000 miles and the 2 front doors power lock are broken already, the dealership says it's too late I bought a used certified 4Runner 2013, it's only 45.000 miles and the 2 front doors power lock are broken already, the dealership says it's too late for the warranty. I think it's too soon, for both locks to stop working. They are not willing to even replace the parts or do anything for me. All they want is to sell cars and they don't care about backing up the quality of cars they sell. More

Excellent service Danny Rodriguez was a very helpful and informative salesperson. He helped me to find the perfect RAV4 that I am so happy with and really helped with e Danny Rodriguez was a very helpful and informative salesperson. He helped me to find the perfect RAV4 that I am so happy with and really helped with explaining everything I needed to know about the car. He provided excellent customer service, and I really appreciated the follow-up call to make sure I was happy with my purchase! More

Amazing Service!! I enjoy the service I was given at Toyota Hollywood! Adin Acevedo was very helpful to me and my family! Definitely recommending it to my friends! I enjoy the service I was given at Toyota Hollywood! Adin Acevedo was very helpful to me and my family! Definitely recommending it to my friends! More

Flexible After speaking with Herby from Toyota of Hollywood was very honorable and straightforward. They honored all their commitments and turned out to be a n After speaking with Herby from Toyota of Hollywood was very honorable and straightforward. They honored all their commitments and turned out to be a nice experience as well as a great deal on a new Corolla. More

Stress-free sales experience Zach was very helpful in every aspect of my sales experience and kept the buying process pressure-free and enjoyable. He has my recommendation to anyo Zach was very helpful in every aspect of my sales experience and kept the buying process pressure-free and enjoyable. He has my recommendation to anyone looking for a stress-free, professional, yet lighthearted buying experience. More

What a disappointment appointment! I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this loc I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this location for the past 14 years. I have been directed to Gregg Whyte as my service manager. I have arrived at 8:15 at dealership service and waited half an our on the appointment line to get my car serviced. Gregg was polite and gave me an estimate of 2 hours, which I have decided to take. I wait and wait hoping that maybe my oil change might be less than 2 hours. Guess what ? after patiently waited 3 hours I have asked what is the status of my oil change and ask Gregg to cancel my Brake Inspection and to return my car either way. Of course they did not even touch my car, I have it returned after three and a half hours after arriving at Toyota of Hollywood Service. Before leaving I have to find out what went wrong with my car and of course with my time. Next in line was Manager Brian Singletery which told me that I am the third person in line in my attempt to reach him. Polite and stress out he offer me to have my oil changed in one hour ...hmmm after having an appointment early in the morning.. My last attempt to find out why this happened to me or maybe for a positive solution was the Service Director John Diaz, which was honest and told me that he does not have an excuse for this situation. My personal opinion is that this Service either does not have enough personnel or is taking a lot more appointments that it can carry, creating a very bad environment for all people involved being involved, starting with customers and finishing with employees and management. Please avoid at all cost! unless they will remedy this awkward situation. More