Toyota of Hollywood FL

Richard responded to my internet query, as did several other dealerships. I went to see what he had in stock and fell in love with the very first car he showed me...it had everything I wanted and even mor other dealerships. I went to see what he had in stock and fell in love with the very first car he showed me...it had everything I wanted and even more. We worked out a purchase price that sounded good, but I had to convince myself and work out the finances. I went back the next day to make sure this deal was the right one for me. He was so helpful and did not pressure me at all, but did whatever he could so I could purchase the car I wanted. He knew I was in love with that car and had it all ready for me that day. They made me a deal I couldn't refuse. i had no idea I would be driving the car home that day and was so surprised that I could. He stayed with me until 10:00PM when all the other paperwork was finished...he set up the controls and radio/phone for me. I trusted them so that I never even drove the car before I purchased it. My first ride in it was to my home. Wow...how could I do that? But I had 15 years of good dependability with my Camry that i was leaving there, so I felt this one had to be just as good. Can't believe that I got a little tearful leaving my 1998 Camry, I felt it had another 100,000 miles to go. I'm looking forward to the same good experience with this new, beautiful car. Thank you Richard...you played a big part in making this possible. More

I went for a service for my car and lower my interest after one year with a Camry 2012,I knew Richard and he offered me an excellent deal for a Camry 2013 so I change my 2012 Camry for a Camry XSP 2013 after one year with a Camry 2012,I knew Richard and he offered me an excellent deal for a Camry 2013 so I change my 2012 Camry for a Camry XSP 2013 More

Great service by Adin Acevedo. I've been to modern/beautiful dealerships such as Headquarter Toyota walked right out. I'm not paying for dealer glam. Toyota of Hollywood doesn't have the glam b modern/beautiful dealerships such as Headquarter Toyota walked right out. I'm not paying for dealer glam. Toyota of Hollywood doesn't have the glam but they have great deals! Definately recommend this dealership. Ask for Adin Acevedo. More

I started working with Jodi after I was referred to her by Angela in their internet department. Let me just say that Jodi reinstated my faith in people going out of their way to help customers find the rig by Angela in their internet department. Let me just say that Jodi reinstated my faith in people going out of their way to help customers find the right car and get it to them at the right price. Unfortunately the only problem is there are "Managers" behind the counter who think every customer is the same and only thing that matters is their profit. I started my conversation with Jodi based on an online advertized special for lease on Sienna and Camry. I visited the dealership once but unfortunately they didn't have the right options on Sienna, they did have the Camry so we had to leave till Jodi could get the right trim/options Sienna. While at the dealership, unfortunately my wife and sons stayed in the car for a few minutes when we had arrived and they ran the ac/etc with the engine off and caused the battery to go dead. This was a very busy time for them and service was already closed but Jodi went out of her way to get us a jump, even though their jump start machine was not powerful enough but she tried her best to get the car up and running and asked for favors from other salesman to help me. A couple of days later they did have the two cars I liked and we went down there again. Me and my wife both took a test drive again and Jodi worked with us patiently. Then we decided to go ahead with the lease and I started discussing the numbers with Jodi. She made a few trips to the sales manager to see if the manager would come close to the numbers I was looking for. Leasing two cars in 1 day I expected excellent numbers. I have an excel sheet in which I created all calculations necessary to come up with lease numbers and I was guided by that when I was asking for the #s I wanted. Jodi even tried explaining my numbers to the manager who probably didn't agree but finally decided to meet with me. I told him what I wanted and he pushed a very high number. I told him that what I was looking for was based on my research and it was fair. Ultimately we came down to exchanging per month #s for all inclusive zero down lease. I refused his offer for $667 down plus $x per month and told him the # should be zero down and $x per month. so he says ok you got it we will give you zero down but the per months # will be $x+30, which effectively meant paying $400+ more for the entire lease than his own previous offer. Either his math was too poor or he thought that I cannot multiply and figure out what he was trying to pull. So after 1 hour of back and forth and having shown him on my excel sheet him how I came up to my #s the only trick this guy could think of was to try to fool me by adding the pork in the payment. My immediate answer to his offer, "Have a good a night!" and I got up. This guy didn't try to convince me further or say anything, he was willing to lose two car deal. The amazing part is I got my cars somewhere else for a few dollars less than what I had agreed to pay him. I feel very bad for Jodi who worked so hard to earn my business and get me the #s I wanted. Even after I told her I had leased my cars somewhere else she tried to maintain the relationship by inviting me to come down for scheduled maintenance which will be difficult since I live 40 miles away. If someone in management is reading this, please appreciate the work Jodi is doing for your company and I would recommend sitting down with the manager who was dealing with me and explaining to them that when you have a customer who knows a bit about #s, sneaking a deal with more money than you originally offered is definitely a no no! More

I worked with Matthew for selecting the car and for negotiations and he promised that he will get me the best price than any other dealership. I really liked his confidence and helping customers out of negotiations and he promised that he will get me the best price than any other dealership. I really liked his confidence and helping customers out of the way. He is a excellent professional and a great asset to Toyota of Hollywood dealership. He made my day and I drove my corolla on the same day. Excellent Service. Thank you Matthew again!!! More

We have purchased many a car over the years and the transactions never went as smooth and quick as it did with Danny. The information and promises he made on the phone the night before all were represe transactions never went as smooth and quick as it did with Danny. The information and promises he made on the phone the night before all were represented in person the next day. We more than appreciate his assistance, patience and honesty. This was a first new car purchase for our 25 year old daughter and both he and Mr. Kennedy in Finance Dpt. took the time to explain the process (several times) so she could learn and understand for the rest of her life how to complete a vehicle purchase. She actually lives on Orlando and goes to UCF, had gone to the dealership up there and left crying. She drove home here to Fort Lauderdale just for a day, as I was impressed with Danny's representation on the phone and his confidence he could help her. We will always remember Danny and Kennedy and will always direct anyone that asks to them for customer service. Hollywood Toyota Scion should be thankful for these men and their professionalism. Thank You Robin Pounds Ashlie Pounds 6/11/2013 More

Richard is a great guy With great personality He will Richard is a great guy With great personality He will do anything he can for you to be satisfied and make the deal happen I would definitely recomme Richard is a great guy With great personality He will do anything he can for you to be satisfied and make the deal happen I would definitely recommend him and I love dealing with him he's a nice friendly family guy Thanks Eli More

I have just purchased a 2013 Toyota Sienna XLE from Toyota of Hollywood and I feel privileged having met a worked with Richard Jean-Louis. Richard provided excellent service, was attentive to my needs Toyota of Hollywood and I feel privileged having met a worked with Richard Jean-Louis. Richard provided excellent service, was attentive to my needs and communicated well. Richard made time available to conclude the deal, even though it was his day off. He adjusted his schedule to meet my schedule. On delivery, the car was immaculate, his instructional guidance was superb and he would do anything to "blow away" the customer. I look forward to dealing with Richard again in the future. More