Toyota of Hollywood FL

Toyota of Hollywood a Good Dealer Yesterday I made a Review and It was an error all what I said. I apologized all what I said, it was a miss understanding, everything its ok, and I am Yesterday I made a Review and It was an error all what I said. I apologized all what I said, it was a miss understanding, everything its ok, and I am completly satisfy with this dealer and their employees, thank you very much for your attention, Gisela Villagra More

best car buying experience of my lifetime my mom and i were recommended by a friend to see Sandra at toyota of hollywood and it was worth the long travel all the way from south miami. my mom h my mom and i were recommended by a friend to see Sandra at toyota of hollywood and it was worth the long travel all the way from south miami. my mom has been driving a camry for many years now, and Sandra explained all of her options as if it was her first one. she even had snacks to give us. i will recommend all of my family, friends, and co workers to Sandra! More

14 Cars and counting.. Over the past decade, my family and I have leased 14 vehicles from Sandra Molina at Toyota of Hollywood. The buying experience, fair pricing, and ama Over the past decade, my family and I have leased 14 vehicles from Sandra Molina at Toyota of Hollywood. The buying experience, fair pricing, and amazing customer service brings us back each time we are looking for a new car. I recommend them to my family and friends as the BEST place to purchase or lease a Toyota vehicle. We’ve also received nothing but top notch service from Drew Manning in the Service Drive. More

Low quality car I bought a used certified 4Runner 2013, it's only 45.000 miles and the 2 front doors power lock are broken already, the dealership says it's too late I bought a used certified 4Runner 2013, it's only 45.000 miles and the 2 front doors power lock are broken already, the dealership says it's too late for the warranty. I think it's too soon, for both locks to stop working. They are not willing to even replace the parts or do anything for me. All they want is to sell cars and they don't care about backing up the quality of cars they sell. More

Excellent service Danny Rodriguez was a very helpful and informative salesperson. He helped me to find the perfect RAV4 that I am so happy with and really helped with e Danny Rodriguez was a very helpful and informative salesperson. He helped me to find the perfect RAV4 that I am so happy with and really helped with explaining everything I needed to know about the car. He provided excellent customer service, and I really appreciated the follow-up call to make sure I was happy with my purchase! More

Amazing Service!! I enjoy the service I was given at Toyota Hollywood! Adin Acevedo was very helpful to me and my family! Definitely recommending it to my friends! I enjoy the service I was given at Toyota Hollywood! Adin Acevedo was very helpful to me and my family! Definitely recommending it to my friends! More

Flexible After speaking with Herby from Toyota of Hollywood was very honorable and straightforward. They honored all their commitments and turned out to be a n After speaking with Herby from Toyota of Hollywood was very honorable and straightforward. They honored all their commitments and turned out to be a nice experience as well as a great deal on a new Corolla. More

Stress-free sales experience Zach was very helpful in every aspect of my sales experience and kept the buying process pressure-free and enjoyable. He has my recommendation to anyo Zach was very helpful in every aspect of my sales experience and kept the buying process pressure-free and enjoyable. He has my recommendation to anyone looking for a stress-free, professional, yet lighthearted buying experience. More

What a disappointment appointment! I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this loc I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this location for the past 14 years. I have been directed to Gregg Whyte as my service manager. I have arrived at 8:15 at dealership service and waited half an our on the appointment line to get my car serviced. Gregg was polite and gave me an estimate of 2 hours, which I have decided to take. I wait and wait hoping that maybe my oil change might be less than 2 hours. Guess what ? after patiently waited 3 hours I have asked what is the status of my oil change and ask Gregg to cancel my Brake Inspection and to return my car either way. Of course they did not even touch my car, I have it returned after three and a half hours after arriving at Toyota of Hollywood Service. Before leaving I have to find out what went wrong with my car and of course with my time. Next in line was Manager Brian Singletery which told me that I am the third person in line in my attempt to reach him. Polite and stress out he offer me to have my oil changed in one hour ...hmmm after having an appointment early in the morning.. My last attempt to find out why this happened to me or maybe for a positive solution was the Service Director John Diaz, which was honest and told me that he does not have an excuse for this situation. My personal opinion is that this Service either does not have enough personnel or is taking a lot more appointments that it can carry, creating a very bad environment for all people involved being involved, starting with customers and finishing with employees and management. Please avoid at all cost! unless they will remedy this awkward situation. More

Stealership & Cheatership Maybe it is about time that negative star rating should be created because this business deserves the negative infinity. I went in to shop for the Maybe it is about time that negative star rating should be created because this business deserves the negative infinity. I went in to shop for the Toyota LE 2016. The salesman Jose and offered me the worst price (included these crazy high fees and taxes) though I tried to negotiate a few times. The manager walked in with his stuck-up attitude, which made me wonder if I was his beggar. I told them that I had to work and have no time to waste if they can't offer me reasonable out-the door-price. I walked out of there with no regret. They called me an hour later on my phone and left a message. His name is Javar Croekett. He talked with me and my sister on the phone and promise an out- the-door price which we agreed to. We put the phone on speaker and everyone at my work could hear his promise. I also specifically confirmed the price with him many times because we do not want to waste time to go back and forth. He said, "OK, please come now!" When I came back later, instead of dealing with me and my sister, he passed us to another salesperson named Prince Chen. At the time, he said that he just showed us my wanted car but ended up trying to close the deal with us. Mr. Croekett, supposedly Business Development Manager, was now too busy dealing with another customer and nowhere to be found. At this time, Prince told us that the price that we agreed on was not included with tax and other fees, which was another $2000 more. That was quite a low-class trick. The same manager this morning walked in again with some paperwork and raised his voice like we asked him for food in a third-world country. I was not sure if he had learnt BUSINESS etiquette before moving his ways up to be a SUPER HIGH-ENDDDD MANAGER. Please be FIRED so other customers do not have to endure your acts. We specifically called Mr. Croekett on his cell phone to tell him the issue. He pretended that nothing happened and said how he would talk to Prince Chen about the REAL OUT-THE-DOOR PRICE and eventually got disconnected (well that was no brainer). Now, after indulging fried chicken with his bare hands in front of us and talking while chewing (is that also Toyota's new working procedure? Well, that was inappropriate, filthy, and disrespectful to clients), Mister Highty Prince pretended to walk out to talk with Mr. Croekett for another half an hour outside. Mr. Croekett was hidding and never actually came in to talk with us. I did not know that Business Development Manager was being taught to be a coward CHEATER in school. That was SAD and DISGUSTING HUMAN BEHAVIOR!!!!! Now, Mister. Prince Chen had the audacity to tell us to pay their new price and walked away being happy. How can a person being CHEATED and TRICKED be content? $2000 cannot just grow on tree for a college student like me. After spending more than 3 hours of being treated like third-class citizens, we asked to speak to the most UPPER MANAGER to get this issue resolved. Well, guess who it was? The same manager earlier who is now avoiding to see us by hiding outside. My brother saw that he was requested to come in but purposely ignored it. Hence, I actually found out that the actual General Manager's name is Steve Ostrov. Prince Chen lied to me saying that the top manager was the other guy. How can you even lie about this? I hoped that there was SURVEILLANCE at the time to record this SOAP OPERA. Now, I understand how other unhappy customers give this DISASTER place 2 stars and call them SHADYYYY. For a big corporation like Toyota, these crooked individuals will eventually drive every car dealership out of business. They do not care for any other human beings, besides of their own GREEDY pockets. My car got trashed from a car accident and I need one to commute for school. Now, because of them, I cannot travel to Boca Raton tomorrow for an important school event, which will affect my education and future. Thank you so much HOLLYWOOD TOYOTA for being "THE BEST PLACE FOR BEING STEPPED ON AND USED." More