Toyota of Hollywood FL

Classic Bait and Switch I’ve been shopping around for a new Tacoma trying to find the best price from several dealers. Adin from Toyota of Hollywood contacted me and we spoke I’ve been shopping around for a new Tacoma trying to find the best price from several dealers. Adin from Toyota of Hollywood contacted me and we spoke on numerous occasions, 11 emails and several phone calls and text messages. We discussed exactly what options I was looking for in the new Tacoma. This past Thursday he called and we spoke again regarding what I was looking for. He said he had one at the port that he can get me for $33,000. I told him I may come by over the weekend to discuss out the door prices. After our phone call he followed up with a text to which I replied to confirm he had the details correct before making the hour trip up north. To make a long story short, I showed up to the dealership on Saturday and asked for Adin. He was busy with a client so a sales person, whose name I can’t remember, said Adin sent him to help me in the meantime. Two hours later and several failed attempts to get me to trade in my car, purchase a different vehicle on the lot, and sell me on ToyoGuard, the sales guy starts to discuss pricing of a Tacoma at 39k to which I reply, thank you and I’m out. Visibly frustrated, the sales guy asks me to wait for Adin as he is the one that knows what I’m looking for, something that should have happened well before the 2 hour mark. In strolls Adin and we briefly discuss what’s going on. I show him the texts and he says he made a mistake and proceeds to tell me what a good deal I’m getting on the 39k Tacoma. At this point I knew I had been ‘bait and switched” so I got up and left. On the way out, I spoke with the sales manager who the sales guy and Adin had been dealing with and explained to him what was going on and showed him the texts from Adin confirming the details of the vehicle. He was pretty pissed at his staff, apologized for the incident, and offered to fill up my gas tank. Too bad I filled up my tank prior to making the trip up. In conclusion, I appreciate the sales manager offered to pay for my gas but making the hour long trip under false pretenses is pretty messed up. In total, I spent a little of 5 hours of my Saturday on the BS! Apparently, aside from getting end of the month sales bonuses, they also get bonuses for wasting people’s time. More

Darren Churchill Neita Professional, accommodating, knowledgeable and polite are only few of the positive attributes for Darren Neita. Wonderful experience Great represent Professional, accommodating, knowledgeable and polite are only few of the positive attributes for Darren Neita. Wonderful experience Great representative The best Impressive Darren Churchill Neita More

great job Miguel catalano great job happy with the service that he give me he took his time with me and explained everything to me that I needed to know Miguel catalano great job happy with the service that he give me he took his time with me and explained everything to me that I needed to know More

Sandra and Momi are the best They take care of me every time I purchase a vehicle. My entire family purchased vehicle from Toyota of Hollywood. THEY ARE THE BEST! 100%. Even her a They take care of me every time I purchase a vehicle. My entire family purchased vehicle from Toyota of Hollywood. THEY ARE THE BEST! 100%. Even her assistants are great! They are all like family. But a car from Sandra Molina you'll never regret it. More

Great Manoel Macedo Junior is a great a Sales director. I was offered an excellent deal. I'm super satisfied with the knowledge and care I was given. Being Manoel Macedo Junior is a great a Sales director. I was offered an excellent deal. I'm super satisfied with the knowledge and care I was given. Being new in town, it was awesome to find someone honest and positive. More

Amazing Service My purchase was made hassle free and I received great savings thanks to my sales person Darren Neita who treated our family like a member of his famil My purchase was made hassle free and I received great savings thanks to my sales person Darren Neita who treated our family like a member of his family. He was extremely courteous and eager to help. This is the only place I world ever consider moving forward; it was obvious our best interest was at hand. More

Five star Lo mejor de todos los dilers de carro el número uno en todo excelente siempre llevo a mis amistades alla es el diler más capaz y mejor de toda la flor Lo mejor de todos los dilers de carro el número uno en todo excelente siempre llevo a mis amistades alla es el diler más capaz y mejor de toda la florida no hay un rival para ustedes súper buen servicio y atención al cliente maravilloso los felicito para mi 5 estrellas lo mejor no hay otro gracias More

Muy buena El señor Miguel Catalano tiene pasiencia y me explico bien para poder tomar una decision para escoger mi nuevo carro. Gracias y el señor Bob Bobe tamb El señor Miguel Catalano tiene pasiencia y me explico bien para poder tomar una decision para escoger mi nuevo carro. Gracias y el señor Bob Bobe también me explico el proceso de financiación bien. More

Good customer service Warm and friendly staff especially Darren Neita...very knowledgeable and passionate about his job..would recommend everyone to try them out they are e Warm and friendly staff especially Darren Neita...very knowledgeable and passionate about his job..would recommend everyone to try them out they are excellent at what they do More

Amazing Service! We went to check to change our car to another one and Toyta made it possible, amazing customer service, helpful team. We'll stay loyal to Toyta always We went to check to change our car to another one and Toyta made it possible, amazing customer service, helpful team. We'll stay loyal to Toyta always! More