Toyota of Hollywood FL

Terrible Customer Service I made an appointment and brought my car in for service. I waited two hours for the service rep to tell me what needed to be done - two hours before I made an appointment and brought my car in for service. I waited two hours for the service rep to tell me what needed to be done - two hours before they even looked at my car. Then it was another three hours to complete the work. Part of the work involved the brakes, for which the tires need to be removed. They had the nerve to charge me for a tire rotation, when the tires had to be removed anyway. I've had my car since 2012, and have brought it to other Toyota dealers for every scheduled service. I have never had a bad experience until now. I will find another another service place, and so should you. More

Excellent Assistance and Personal Customer Service All I can say is I had the most incredible experience at Toyota of Hollywood and it is due the service provided by Ms. Sandra Molina, Internet and Fl All I can say is I had the most incredible experience at Toyota of Hollywood and it is due the service provided by Ms. Sandra Molina, Internet and Fleet Manager. Ms. Molina walked me through every step of the process. She found me the vehicle I wanted with all the items I had requested. Every time I called, emailed or text, I received a timely and complete response. Ms Molina is a gem and Toyota of Hollywood is very lucky to have her. She is highly skilled and professional. I could not be happier and I would recommend her to anyone looking for a Toyota!! Thank you Sandra! I More

Buying Made Easy This was probably one of the easiest buying experiences I've ever had. Everyone was professional and extremely patient in all department areas. Would This was probably one of the easiest buying experiences I've ever had. Everyone was professional and extremely patient in all department areas. Would recommend for sure. More

Excellent Customer Service! My husband, who passed away last year, and I have been using Toyota of Hollywood for many years and can only sing praises to the excellent service we My husband, who passed away last year, and I have been using Toyota of Hollywood for many years and can only sing praises to the excellent service we received. I currently own a 2012 Camry and it is my third Toyota. Good information, professional help and wonderful results. I would very much like to commend Juan Carlos Reyes who in my opinion is a high quality and hardworking employee as well as a wonderful human being. His treatment of customers is always respectful and makes it his mission to provide all the information needed for whatever service required. I have always, always received the best service from him and also witnessed from afar how well he treats all his customers. He is definitely outstanding! More

False advertising WORST EXPERIENCE EVER. FALSE ADVERTISING. 1 start is way too much for this place and the sales guy Tyler and Manager Bobby Mr Big shot. First call in WORST EXPERIENCE EVER. FALSE ADVERTISING. 1 start is way too much for this place and the sales guy Tyler and Manager Bobby Mr Big shot. First call in the morning to offer me a price way off from a deal from a different Toyota dealership. once I told him the price, of course he told me he will beat that number for something even better. I told him to send me a picture of that truck he was talking about, which he did right away. I did get the picture of a different model from the one the other place were offering and a good reason for me to go to Hollywood instead of Sunrise. when I got to Toyota Hollywood they took me to test drive the truck. when we got to the truck of course it was a different truck. I asked the sales person why this truck and not the one from the picture the had send me? his answer. well if you want the one from the picture is going to be more money. SERIOUSLY?????? What kind of joke this place is? I was very clear from the beginning to show me the truck available for that price. I find this very unprofessional, illegal, unethical and very disrespectful with the people to do this kind of games. if they try to do this with new customers, that already says what kind of business they are and what kind of things they could do to customers. please be very carefully with this dealership. just to finish my really bad experience at this place. when a told the sales person what they did was wrong, he had the courage of telling me that if he gives me a better price, he will gain my business. I was thinking. they screw up and maybe they will give me a better deal after all. so he it comes Bobby the manager kind of arrogant to give me a attitude that they are the number one dealership for Toyota and the price I am getting is not true and they are lying to me. good luck with this kind of attitude and the false advertising. also looking to see If I can file a claim with the better business bureau of Florida for false advertisi More

stressful day, made ok. Thankyou Ray Ricketts and toyota of hollywood for making my new car buying experience professional, pleasurable and fun. On a inheritly stressful day Thankyou Ray Ricketts and toyota of hollywood for making my new car buying experience professional, pleasurable and fun. On a inheritly stressful day you all made it easier for me. Thanks again. More

The worst service in the United States! I am a new customer with Toyota in Hollywood. After 3 years with "Nissan" I can compare and say Toyota in Hollywood have the worst customer service in I am a new customer with Toyota in Hollywood. After 3 years with "Nissan" I can compare and say Toyota in Hollywood have the worst customer service in the United States.!!! All the representative answering calls have no idea how to give proper service. I got a mail from Toyota about a "recall" on my car a week and a half ago I spoke to a representative regarding to this issue and nobody ever called me back to take care of this matter. • I also tried to purchase a bed liner for my Toyota tundra 2018 from the service department at Toyota in Hollywood, they are so unprofessional there, no one can give a clear answer regarding to the part cost and the installation cost I've been trying to get it for at least 2 weeks. Every time a representative directing my calls the different representative I have to start the conversation all over again and finally he will direct your call to a different representative. And the best part after few representative you still don't have an answer. Is a business owner I recommend to everyone do not do any business with Toyota at Hollywood because they don't deserve you as a customer!!!!! More

WORST DEALER ALWAYS When they change all their workers and change their minds of thieves, they can improve a little.That atmosphere that is breathed there is unbearable. When they change all their workers and change their minds of thieves, they can improve a little.That atmosphere that is breathed there is unbearable. I myself was an example of a scam when I took my first car and until today I regret from the bottom of my heart to have gone to toyota of hollywood ...... More

No matter how many cars you buy at the Toyota of Hollywood y My name is Fabio Rios I bought 7 new cars in 6 years, 4 of them were made in hollywood toyota, the last time I negotiated a car in hollywood toyota I My name is Fabio Rios I bought 7 new cars in 6 years, 4 of them were made in hollywood toyota, the last time I negotiated a car in hollywood toyota I had a problem. 2 months later I received a letter charging me 500 dollars to 2 tires that were worn in the car that I gave in exchange for a new one, I had never had a problem like this and I asked the seller Manoel Macedo if it was possible for him to solve my problem he answered me that it was not his problem and neither hollywood toyota that I would have to pay and if I was not satisfied that I would change my car brand or change dealership. That's what I did. I paid the $ 500 and changed the dealership by buying another new car for my wife at Coconut Creek. I'm sorry this happened on a boardroom like the hollywood toyota. Sorry, my english. Mi nombre y Fabio Rios he comprado 7 coches nuevos en 6 años, 4 de ellos fueron comprobados en el toyota de hollywood, la última vez que negocié un coche en el toyota de hollywood tuve un problema., 2 meses después recibí una carta me cobrando 500 dolares referente a 2 neumáticos que estaban desgastados en el coche que di en el cambio de uno nuevo, nunca había tenido un problema como ese y le pregunté al vendedor Manoel Macedo si había posibilidad de resolver mi problema él me respondió que no era problema de él y ni de la toyota de hollywood que tendría que pagar y si no estaba satisfecho de que cambiar de marca de coche o cambiar de concesionario. Fue lo que hice pague los 500 dolares y cambié de concepción vendiendo otro coche nuevo a mi esposa en el toyota de Coconut Creek. Lamento que esto haya ocurrido en una consecuencia como el toyota de hollywood. Desculpeme por mi español soy brasileño More

Exelent Very polite people, exceptional customer service very helpful, and diferent opportunities to pick from, thanks for the service given most recommend fo Very polite people, exceptional customer service very helpful, and diferent opportunities to pick from, thanks for the service given most recommend for sure exelent managers also More