Toyota of Hollywood FL

Service beyond belief...There are few times 5 stars are Service beyond belief... There are few times 5 stars are not enough to rate a sales person that wants to be sure you are well taken care of. Not ju Service beyond belief... There are few times 5 stars are not enough to rate a sales person that wants to be sure you are well taken care of. Not just making sure you understand your new car but are you ready for this...Tamy Chinea even removed the wheel locks from my trade in and put them on my new car for me. I don’t know of anyone else that would do that. She then reminded me about my Sun Pass that I totally forgot about with the excitement of my new car. She had the patience of a saint with a senior customer explaining every detail of the car she felt I should understand comfortably before leaving the Toyota of Hollywood Dealership in Hollywood Florida. I would rate Tamy Chinea 10 Stars because of her patience, knowledge of the product and attention to detail. She made sure I understood the important features of my new car before I left. I still can’t believe she changed the wheel locks over to my new car for me. She is Unbelievable Thank you Tamy for your great service and making the experience wonderful.. Michele Fazio More

World Class Building, Service Department, 3rd World Computer System When your confirmed appointment for service disappears in the computer system and both laptops in the waiting room could not connect Computer System When your confirmed appointment for service disappears in the computer system and both laptops in the waiting room could not connect with the dealership guest wi-fi you question your choice of dealerships. One customer spent one hour asking five employees for help, without success. Bring patience and leave your laptop behind. More

The worst experience!!!! NEVER..... recommended long wait to get exhausted and accept at the end ... get a the worst negotiation you see at the end the nightmare to get exhausted and accept at the end ... get a the worst negotiation you see at the end the nightmare More

Mala la experiencia en el mantenimiento para el carro, muy demorado más de 3 horas para que le hagan revisión, de nada sirve sacar una cita muy demorado más de 3 horas para que le hagan revisión, de nada sirve sacar una cita More

Terrible terrible terrible service, I droppedMy car off Terrible terrible terrible service, I dropped My car off just to get a patch in the tire, he offered an oil change since it was still under free, and Terrible terrible terrible service, I dropped My car off just to get a patch in the tire, he offered an oil change since it was still under free, and I thought that’s nice sure, however I dropped it off at noon, did not get a call at all, called at 3 they have an outside answering service that’s not even in the dealership they couldn’t get through to anyone and said they would have someone call back so I said ok that’s fine, 5 comes around no call back, called again no ones answering find out they are closed (first time here didn’t know the hours) and no one called not one single update, I worked in service for 5 years at dealership it does not take that long for an oil change even on the busiest days and the fact no one called is outrageous I had to go into work late, will never go back, when I got a call the next day it was the outside service not even the advisor and I still couldn’t reach an advisor, just awful, no communication whatsoever. More

Amazing experience ever. Tamy Chinea is the absolute best sales rep ever. She is very professional, courteous and knowledgeable. Won me over immediately. Long story short, I went to Toyota with the intent o sales rep ever. She is very professional, courteous and knowledgeable. Won me over immediately. Long story short, I went to Toyota with the intent of checking out the 2021 Versa, which caught my eye. Must say the Versa is an amazing piece of machinery. I have been a Lexus customer for over decades. However, as I always do every three years when my lease is up, I tend to shop around other alternatives convinced that nothing would lure me to change from my reliable RX350. Anyway, even when I feel in love with the Versa, it was not a perfect fit for me because it was a little smaller than the RX350, and feeling cramped is not my cup of tea. Thus, I asked to see the Highlander to simply discard it. Well, I must say I was stunned when I test drove it. The Highlander, in my opinion, should be a Lexus because it has more luxury, gadgets and widgets than the RX350 and what is even better it is more economical than the Lexus. Tamy did everything she could and then some to get the deal I was looking for and if it not for her persistency and diligence I would probably would have gotten another LEXUS. This will be my first experience with Toyota but I figure since Toyota and Lexus are sister companies, I should be fine. The fire test will soon begin since LEXUS service is second to none. I don’t expect to get a better service as I did with LEXUS, but I am surely expecting to get the same. We will see in three years if this experience makes me a loyal Toyota customer or takes me back to what I have known to well to be an amazing run and experience with LEXUS. For now, Toyota is giving LEXUS a run for their money and reputation. If you are considering a Toyota, don’t hesitate to contact Tamy, she is the bomb and will bend over backwards for you. You say jump and she won’t ask how high, she will just jump much higher than you expected. Thank you Tamy for being the best you can be. More

I went to do the 15,000 mile service, Romel answered me. He explained to me that the service is free, the basic thing is, but they had to do other extras not covered for 245 dollars without being asked me. He explained to me that the service is free, the basic thing is, but they had to do other extras not covered for 245 dollars without being asked, he told me that in all the agencies they will charge me. covered by warranty. I decided to take the car with me. It's my fourth Toyota and I will never go back to Hollywood Toyota or recommend it. More

Terrible experienceThey did not know where the car was Terrible experience They did not know where the car was that was for sale Internet dept that I spoke with could not be found Manager did not even m Terrible experience They did not know where the car was that was for sale Internet dept that I spoke with could not be found Manager did not even move from his perch More

I had a very good experience buying our Toyota Tacoma with them. Especially with the sales person Edwin Rosado extremely nice went far and beyond helping us and paying attention to every detail that we with them. Especially with the sales person Edwin Rosado extremely nice went far and beyond helping us and paying attention to every detail that we asked. And we asked a lot! Very polite no words to describe him. And also from the finance dept Sandy Waugh, explaining every single number, no hiding fees. I felt since long time ago, very confident buying a car from them. More

The customer service is beyond appalling. 3 different people gave me 3 answers about a brand new car I purchased from them. They were rude and unhelpful. people gave me 3 answers about a brand new car I purchased from them. They were rude and unhelpful. More