Toyota of Grand Rapids

I had a flat tire and needed and oil change. Bruce took care of me promptly!Thanks for getting me on the road in a timely manner! A. Luke care of me promptly!Thanks for getting me on the road in a timely manner! A. Luke More

Had appt for oil change. Took 2 hours. Way too long. Also, every time dealer changes oil, technician turns off automatic headlights. This is dangerous as most people are not aware of this and will Also, every time dealer changes oil, technician turns off automatic headlights. This is dangerous as most people are not aware of this and will assume their headlights are on at dusk/night. More

I have always taken my 2013 Prius back to Toyota of Grand Rapids for service and maintenance work. The guys in the garage are the best. My Prius is at 107,000 and in top shape. I plan on driving it for over Rapids for service and maintenance work. The guys in the garage are the best. My Prius is at 107,000 and in top shape. I plan on driving it for over another 100,000. More

service all tasks were completed in a timely fashion; tire sensor was main concern outside of routine. Problem taken care of, the rest was just routine maint all tasks were completed in a timely fashion; tire sensor was main concern outside of routine. Problem taken care of, the rest was just routine maintanance More

The dealership was clean and very welcoming. The staff was courteous. I do not have twenty five words. There isn't anything more to say. was courteous. I do not have twenty five words. There isn't anything more to say. More

A well-run dealership. I have bought cars at this dealership since 1990 and really appreciate how well-run and accommodating it is. The waiting room is pleasant and the rep I have bought cars at this dealership since 1990 and really appreciate how well-run and accommodating it is. The waiting room is pleasant and the repairs have been satisfactory. The few times in all of these years that there was a problem they have dealt with it until it was solved. More

Key fob replacement Easy to schedule. Prompt attention. Very accommodating. Quick service. Able to perform installation while I waited. Always have great customer service Easy to schedule. Prompt attention. Very accommodating. Quick service. Able to perform installation while I waited. Always have great customer service whenever I need seevice More

Tundra Service Routine maintenance and not so routine repairs. Bruce got me in as scheduled, kept me informed while the work was being done, and followed up to be su Routine maintenance and not so routine repairs. Bruce got me in as scheduled, kept me informed while the work was being done, and followed up to be sure my truck was ready to go on our upcoming vacation. More

Unbeatable price, zero pressure Toyota of Grand Rapids gave me the lowest price in all Michigan for a 2019 new 4runner. There was zero pressure on me to buy it or even buy any extra Toyota of Grand Rapids gave me the lowest price in all Michigan for a 2019 new 4runner. There was zero pressure on me to buy it or even buy any extra services. The general manager, Dusten, went the extra mile to get all info and pictures of the car I specifically asked for. That was enough for me to drive 160 miles to buy my new 4runner. Staff was super nice and professional. Thank you for an amazing experience. More

Severely rust hidden from buyer Six months ago my daughter bought a 2010 Mazda 3 from Toyota of Grand Rapids. Last week she started having issues. A mechanic who inspected the car sa Six months ago my daughter bought a 2010 Mazda 3 from Toyota of Grand Rapids. Last week she started having issues. A mechanic who inspected the car said it has a severely rusted front sub-frame (the part that holds the drive-train in place) and looks like it sat in water a long time. He said the car will be unsafe to drive in a year or two, and will cost thousands to repair during the life of the six year loan. A reputable dealer would not sell a car like this. Scott Butz, the Used Car Manager, made it clear that this dealership only cares that a used car is "safe" (whatever that means) at the time of sale. Any competent mechanic would know this was not the quality of car you would expect from a franchised dealer. Toyota of Grand Rapids made their profit on this deal, and could care less that they saddled my daughter with a car that will cost thousands to repair and may be a safety hazard. Yes, we were wrong in not having an independent pre-purchase inspection done. But they were also wrong in foisting this lemon on my daughter. More