Toyota of Grand Rapids

I'd just driven from Colorado to Michigan, and noticed a leak under the vehicle. Having had some bad experiences with the dealership in my area, I was concerned about getting repairs done at your shop, esp leak under the vehicle. Having had some bad experiences with the dealership in my area, I was concerned about getting repairs done at your shop, especially being far from home. Am happy to say your team did an outstanding job! I especially appreciate Ben Dekruyter's excellent work, managing the repair process and keeping me informed throughout. Above all, Ben was friendly, honest and timely, even when he had to deliver difficult news. You should be proud to have guys like Ben, Blaine and your staff of technicians representing Toyota of Grand Rapids so well. More

I went to Toyota of Grand Rapid and purchased a used Jeep Wrangler. Unfortunately, the vehicle turned out to be a lemon. An undiagnosed problem surfaced within a day and a half after purchase. Three wee Wrangler. Unfortunately, the vehicle turned out to be a lemon. An undiagnosed problem surfaced within a day and a half after purchase. Three weeks later and five return trips to the dealership, Toyota of Grand Rapids unwound the deal and bought the vehicle back. The quality of people that I dealt with and the service provided was first class in every respect. We had a difficult situation on our hands. Many dealers would have simply said that I took a risk in buying a used car, not attempted to repair the vehicle and not bought it back. The fact that they put their customer first, even when it was a loss to the dealership, speaks loudly about their commitment to customer satisfaction. I can't adequately convey, in this survey, how much respect I gained for the people and the business. More

Kendra listened to my requirements and helped me select just the right car. She was always responsive, available and dealt with me with great urgancy. We also met with General Manager, Mike Udell, who made just the right car. She was always responsive, available and dealt with me with great urgancy. We also met with General Manager, Mike Udell, who made us feel welcome and appreciated. Everyobe in the dealership thanked us for our business. It was an overall great experience. More