Toyota of Denton

Lack of Honesty and Integrity I believe the salesmen at this dealership represent everything that gives a car salesman a bad name. They listed a used Toyota on CarGurus.com, and I I believe the salesmen at this dealership represent everything that gives a car salesman a bad name. They listed a used Toyota on CarGurus.com, and I contacted them to make the purchase. Since I live 2 hours away from the dealership, a local couple in Denton with whom I am friends with went to look at the car for me, and reported back to go ahead with the purchase. I immediately returned the phone call to the dealer, said I would buy it, asked what they needed from me to secure it since I was 2 hours away, and was told to just come. Meanwhile, the manager decided to drive it up front, and just as I was getting into the car to meet with the person who had just bought my car so we could drive to Denton, I heard the phone ring, ran inside to get the call, and it was the salesman telling me, never mind, don't come, we just sold it to someone else. I replied, how in the world can you sell a car that was already sold, and what in the world would you have done had I had not answered the phone and showed up in Denton to pick up a car I thought I had just made an agreement to buy?? Whatever happened to honesty and integrity? Since they do carry the “Toyota” name, I did complain to Toyota Headquarters in California, and a few days later, the dealership called me to say “at least we called you.” The couple who went to the dealership to test drive the car for me who live in Denton also made it clear that they themselves would never do business with people like them, and would be sure everyone they know in Denton knows about the lack of honesty and integrity with which they do business. More

Refreshing Very impressed with the friendly, helpful staff. My salesperson (Carrie Spears) was very adept in finding a vehicle that would meet my needs AND Very impressed with the friendly, helpful staff. My salesperson (Carrie Spears) was very adept in finding a vehicle that would meet my needs AND be fun to drive!!! Roland Aaron was very helpful in guiding me through all of the financial details. More

great customer service-poor engine service I recently purchased a preowned 2010 Ford Escape from their store on December. (4months ago) the sales rep was EXTREMELY helpful. About 2 weeks af I recently purchased a preowned 2010 Ford Escape from their store on December. (4months ago) the sales rep was EXTREMELY helpful. About 2 weeks after I had bought it my check engine light came on. I checked the code on it and it came back and said an Evap leak. I assumed it was just my gas cap so I let it be. After driving about 45 miles the light went off so I was not worried about it. Over the last month or so the check engine light comes on so I started to get worried. I went got a diagnostic on it and came back the entire cap needs replaced and vent flap needs replacement. I spent $80 for the diagnostic. The mechanic said he would recommend it getting fixed soon because it will prevent me from PASSING INSPECTION. He said that with parts and labor it was going to run me about $630. So I called your service department and they told me that since I had bought it "as is" there is nothing they can do. If I wanted to bring it in and run another diagnostic on it (another $110) they could see exactly what is wrong with it. I completely agree that I bought the vehicle as is and I should be responsible for the damage. However, the issue was an issue before I bought the vehicle and it will prevent the yearly INSPECTION. WHY WOULD SELL A VEHICLE THAT HAS (EVEN THOUGH IT'S PREOWNED) AN ISSUE WITH INSPECTION ? something that can prevent you from driving on the road AND going to cost $600. The GM called me back and only charged me for parts. Was not expecting them to do that. They also because they had to keep the truck overnight, gave me a rental car free of charge for the entire weekend. With the exception of the parts issue this was a great experience, great customer service Logan: customer sat 10/10 Awese job More

Great experience From the moment I walked in the door I felt very comfortable. My salesperson (Carrie Spears) made me feel completely relaxed, no pressure. I was able From the moment I walked in the door I felt very comfortable. My salesperson (Carrie Spears) made me feel completely relaxed, no pressure. I was able to make my decision in a very relaxed atmosphere. The finance manager gave me some very good advise. Overall it was a great experience. More

My first visit was great! New to town, and needed to have my Toyota serviced. Joe Roberts, my service consultant, is outstanding! He got me in quickly, they serviced my vehic New to town, and needed to have my Toyota serviced. Joe Roberts, my service consultant, is outstanding! He got me in quickly, they serviced my vehicle, explained everything they did, washed and even vacuumed my car! Highly recommend! More

Great New Car Experience My wife and I just had a great new car experience leasing a new 2015 Corolla LE from Toyota of Denon. I called the dealership to ask about a recent a My wife and I just had a great new car experience leasing a new 2015 Corolla LE from Toyota of Denon. I called the dealership to ask about a recent advertised special and, from the point that my call was answered, we had one of the best dealership experiences in over 30 years of buying cars. Carrie Spears, our salesperson, listened to what we wanted at every step and made sure we got it. She knew the car inside and out, explaining and demonstrating the features very effectively. We were impressed with the level of technology and creature comforts in such a competitively priced vehicle. Carrie also understood the business side of the process. During negotiations, there was no running back and forth to the sales manager; when we needed to escalate, he simply joined the discussion. The final price, Incuding the trade in of our 2010 Corolla, was right in line with my expectations and below the advertised special. Throughout the process, we felt respected. During the meeting with the finance manager, we discussed additional options but, there was no pressure. We expressed our opinions on what we wanted and what we didn't want. That was one of the smoothest finance discussions I can recall. Prior to driving off the lot in our new car, Carrie made sure the Bluetooth phone connection was set up and walked me through a tutorial on how to use the features - all after the deal was done. Great after-sales service. We are glad we chose Toyota of Denton to look for a new car. We are even happier to have met Carrie, Alex, Roland, Ali and the rest of the team. More

The Most Excellent Experience I have Ever Had Buying a Car We made an inquiry through True Car on Friday. The dealership reached out to us by phone. The employees from the dealership who reached out to us were We made an inquiry through True Car on Friday. The dealership reached out to us by phone. The employees from the dealership who reached out to us were friendly and professional. On Saturday we went to the dealership. The salesman and the finance manager who helped us with the purchased were both friendly and knowledgeable and extremely helpful. Every employee we met had a smile on their face and were genuinely happy to meet us. I couldn't have asked for a better experience. More