Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Denton
Denton, TX
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
319 Reviews of Toyota of Denton
September 12, 2015
Ridiculous! Professional courtesy is common in the automotive industry. I have sent many customers to this dealership to purchase vehicles. Normal procedures for Professional courtesy is common in the automotive industry. I have sent many customers to this dealership to purchase vehicles. Normal procedures for this process is a referral reward. Due to the total unprofessionalism of the current management staff and lack of appreciation I will NEVER send another of my friends or family members to this dealership to purchase a vehicle. In this day and age of the car business customer service and appreciation to obtain every single deal is very important. The fact that I was simply blown off and told that my deals don't matter proves to me the lack of vision for the big picture and utter arrogance the managers posses. More
by professional courtesy
Employees Worked With
Mohammad Butt
July 29, 2015
Awful experience My wife and I worked with Joe D. I spoke to him on the phone after I did a TrueCar quote online and the first thing I asked him was if I would get 0% My wife and I worked with Joe D. I spoke to him on the phone after I did a TrueCar quote online and the first thing I asked him was if I would get 0% APR with the TrueCar price. He said yes. We went to the dealer to meet him and look at the car, and I confirmed again "is this the price with 0% APR" and he confirmed. I called one last time a few days later after I had decided on the RAV4 to make sure the deal and the options were still good, and he, for the third time, confirmed I had the price and 0% APR correct. When we went in to make the purchase, right before he went to get the print out to show me all the line item amounts, I yet again confirmed the price and 0% APR on the car we had chosen, and he nodded and left to get the printout. When he returned, the price of the car went up $1100 from the same, original price we went over the previous four times. I asked him why, and he said I lose a rebate with the financing option. We immediately got up and left and he called after me while we're walking out, saying we never talked about financing. A couple different managers came and talked to us outside but would not honor the deal Joe had quoted/confirmed for us four times. More
by adbhti1
Employees Worked With
Joe Diloreto
July 22, 2015
"Make it happen!" I recently bought a new 2015 Toyota Corolla and love it! My husband and I have actually bought two new cars there in the last two months. From Alex K I recently bought a new 2015 Toyota Corolla and love it! My husband and I have actually bought two new cars there in the last two months. From Alex King to Roland Aaron they are top notch! They worked diligently to make sure we got the pricing we were looking for and even a little extra! Thanks to you guys for great service and helping us with our automobile needs! More
by jcdc
Employees Worked With
Alex King, Jarrett Allen, Roland Aaron
June 27, 2015
Sales Manager Alex King awful We met with Joseph initially, he was so nice and was helping us out so nicely. Until this gentlemen names Alex King walks in and spoilt our whole expe We met with Joseph initially, he was so nice and was helping us out so nicely. Until this gentlemen names Alex King walks in and spoilt our whole experience. They wont get our business. More
by GK
Employees Worked With
Joseph and Alex King
June 18, 2015
Lack of Honesty and Integrity I believe the salesmen at this dealership represent everything that gives a car salesman a bad name. They listed a used Toyota on CarGurus.com, and I I believe the salesmen at this dealership represent everything that gives a car salesman a bad name. They listed a used Toyota on CarGurus.com, and I contacted them to make the purchase. Since I live 2 hours away from the dealership, a local couple in Denton with whom I am friends with went to look at the car for me, and reported back to go ahead with the purchase. I immediately returned the phone call to the dealer, said I would buy it, asked what they needed from me to secure it since I was 2 hours away, and was told to just come. Meanwhile, the manager decided to drive it up front, and just as I was getting into the car to meet with the person who had just bought my car so we could drive to Denton, I heard the phone ring, ran inside to get the call, and it was the salesman telling me, never mind, don't come, we just sold it to someone else. I replied, how in the world can you sell a car that was already sold, and what in the world would you have done had I had not answered the phone and showed up in Denton to pick up a car I thought I had just made an agreement to buy?? Whatever happened to honesty and integrity? Since they do carry the “Toyota” name, I did complain to Toyota Headquarters in California, and a few days later, the dealership called me to say “at least we called you.” The couple who went to the dealership to test drive the car for me who live in Denton also made it clear that they themselves would never do business with people like them, and would be sure everyone they know in Denton knows about the lack of honesty and integrity with which they do business. More
by ijag
Employees Worked With
William Shropshire, and the manager.
June 11, 2015
Never had a more honest approach Walked in to review my options on an upcoming lease end. My promotional manager, Bryant McDowell walked through several options with me between purch Walked in to review my options on an upcoming lease end. My promotional manager, Bryant McDowell walked through several options with me between purchase current car, purchase new car, or lease another car. He had several options laid out in front of me and worked with me on what I could do. One of the options was to basically walk away and ride out my current lease until the end (13 more months). I have been to a lot of car dealerships, and have purchased several cars in my lifetime, but I have never been presented with the walk away option. After a meaningful conversation with Bryant, it was suggested that my best option due to year of car, mileage, etc, was to walk away, keep my lease and talk again in a year, where they could do more for me then they could now. I am very happy with my Current Camry (actually have two, one for my wife), and I am so amazed at the way I was treated, and the honesty from them that now was not the best time to make a deal. They wanted me to wait......never heard that from a dealership before as they always want to make that sale. I was very impressed with the whole situation, and it didn't take your typical 2 hours to figure out, which was awesome, as I have things to do. I am extremely happy with Toyota of Denton, and I will be back in the future to buy/lease again, no doubt about it. I recommend this place for sure, and ask for Bryant McDowell. More
by Teachthefuture
Employees Worked With
Bryant McDowell
May 20, 2015
Refreshing Very impressed with the friendly, helpful staff. My salesperson (Carrie Spears) was very adept in finding a vehicle that would meet my needs AND Very impressed with the friendly, helpful staff. My salesperson (Carrie Spears) was very adept in finding a vehicle that would meet my needs AND be fun to drive!!! Roland Aaron was very helpful in guiding me through all of the financial details. More
by HappyDriver
Employees Worked With
Carrie Spears, Roland Aaron
April 27, 2015
great customer service-poor engine service I recently purchased a preowned 2010 Ford Escape from their store on December. (4months ago) the sales rep was EXTREMELY helpful. About 2 weeks af I recently purchased a preowned 2010 Ford Escape from their store on December. (4months ago) the sales rep was EXTREMELY helpful. About 2 weeks after I had bought it my check engine light came on. I checked the code on it and it came back and said an Evap leak. I assumed it was just my gas cap so I let it be. After driving about 45 miles the light went off so I was not worried about it. Over the last month or so the check engine light comes on so I started to get worried. I went got a diagnostic on it and came back the entire cap needs replaced and vent flap needs replacement. I spent $80 for the diagnostic. The mechanic said he would recommend it getting fixed soon because it will prevent me from PASSING INSPECTION. He said that with parts and labor it was going to run me about $630. So I called your service department and they told me that since I had bought it "as is" there is nothing they can do. If I wanted to bring it in and run another diagnostic on it (another $110) they could see exactly what is wrong with it. I completely agree that I bought the vehicle as is and I should be responsible for the damage. However, the issue was an issue before I bought the vehicle and it will prevent the yearly INSPECTION. WHY WOULD SELL A VEHICLE THAT HAS (EVEN THOUGH IT'S PREOWNED) AN ISSUE WITH INSPECTION ? something that can prevent you from driving on the road AND going to cost $600. The GM called me back and only charged me for parts. Was not expecting them to do that. They also because they had to keep the truck overnight, gave me a rental car free of charge for the entire weekend. With the exception of the parts issue this was a great experience, great customer service Logan: customer sat 10/10 Awese job More
by logan.nelson123
Employees Worked With
Justin Wall
March 08, 2015
Great experience From the moment I walked in the door I felt very comfortable. My salesperson (Carrie Spears) made me feel completely relaxed, no pressure. I was able From the moment I walked in the door I felt very comfortable. My salesperson (Carrie Spears) made me feel completely relaxed, no pressure. I was able to make my decision in a very relaxed atmosphere. The finance manager gave me some very good advise. Overall it was a great experience. More
by Pegmat
Employees Worked With
Carrie Spears, finance manager
February 19, 2015
My first visit was great! New to town, and needed to have my Toyota serviced. Joe Roberts, my service consultant, is outstanding! He got me in quickly, they serviced my vehic New to town, and needed to have my Toyota serviced. Joe Roberts, my service consultant, is outstanding! He got me in quickly, they serviced my vehicle, explained everything they did, washed and even vacuumed my car! Highly recommend! More
by sfbaber
Employees Worked With
Joe Roberts
