Toyota of Denton

As an out-of-state buyer who lives about 170 miles from Denton, Texas, I contacted Jim McNatt Toyota through its website to ask questions about a new 2010 4Runner Trail model that was not available with ou Denton, Texas, I contacted Jim McNatt Toyota through its website to ask questions about a new 2010 4Runner Trail model that was not available with our local dealerships. Justin Elliot was the Internet Sales Manager who responded to my questions. After responding to my specific questions, he unexpectedly emailed me a 5-minute video that he created on-the-spot in which he walked around the vehicle, pointed out all of the features (both interior and exterior) and basically gave me as close of an experience in examining the specific 4Runner that I was interested in as anyone could accomplish 170 miles away. So he was right on top of using the latest technology to provide long distance customers with a high level of comfort that the vehicle they are talking about is exactly as represented on the dealer website. Once I had confirmed that it was the vehicle I wanted to purchase if reasonable terms could be worked out, he continued to be just as service-oriented and knowledgeable about the product. Everything came together very quickly and with great ease. While some dealers who know that they have a limited edition model in high demand take a very hard-line "you can pay sticker price or we will sell it to someone else" attitude because of their leverage position, Justin worked out the terms with me as though I was a valued customer who needed to be treated right and we quickly worked out a final deal. I have bought 3 prior vehicles in Dallas and, in each of those instances, had to drive to Dallas to pick up the vehicle and close the deal. To my great surprise, Justin volunteered to drive the 4Runner the 170 miles to my office and we closed the deal up here, which saved me about 8 hours of time and several hundred dollars in one-way car rental expense, gas and cab fare from the DFW airport rental locations to the dealerhip (which I incurred with each of my 3 prior purchase of vehicles in the Dallas area). I have dealt with some great dealerships and salesmen in the past, but this was the best car buying experience I have ever had. I highly recommend Justin Elliot. More

I can honestly say that this was the best car buying experience that I have ever had. When I put in for a price quote I had several calls that day from several different dealerships asking for my bus experience that I have ever had. When I put in for a price quote I had several calls that day from several different dealerships asking for my business. I chose to call Rob back because he had the most professional sounding message. Rob sounded like a person who was confident and could get me in the car that I wanted with no problem. When I first talked to Rob he made sure to ask specific questions about what I wanted and assured me that he would have Justin get back to me quickly. Justin stayed intouch with me through email and phone calls. He was very helpful and I was thankful that he was not extremely pushy. My absolute favorite part of the sale was the video that Justin made for me. It was above and beyond anything that I could have expected. I loved the extra personal touch of my name and the sold sign in the window. I've got to say besides the great price and the Toyota name that this is what kept me from going to other dealerships to shop for more prices. Once my husband and I came in to sign the final paperwork everyone we came in contact with was very nice, welcoming, and appreciative of our business. My husband and I will recommend your dealership to all of our friends and will be back to purchase future cars. Thank you for everything Justin and Rob. Thank you, Lisa Rogers 214-629-6901 More