Toyota of Denton

Go somewhere else for service. Poorest service I ever received. Had to wait while empty countered sales persons had a little chat. Ask a question about tire rotation employee gave Poorest service I ever received. Had to wait while empty countered sales persons had a little chat. Ask a question about tire rotation employee gave a great blank stare. I ask if they worked for Toyota stare continued. Absolutely no personality from anyone. Robots would have been a better department. Didn't even know the cost of oil change. RUN, RUN quickly from this place. More

Will break it but won't fix it We bought the platinum service plan when we bought our Toyota Camry. We were lied to about all of the services that the service plan would cover. We We bought the platinum service plan when we bought our Toyota Camry. We were lied to about all of the services that the service plan would cover. We let that go. We had only serviced our car through Toyota of Denton. We moved and had to have the oil changed at a local Toyota dealership. We were told the last people to change the filter (Toyota of Denton) put the filter on crooked - causing the oil to leak and they had to chip the filter away to get it off and broke the housing. My husband called Toyota of Denton and spoke with Andy. Andy tried to pass it off as "since it had been so long ago" and then changed to "you're not even due for an oil change". He would not allow my husband to speak to a manager or an assistant manager and then demanded pictures of the broken filter. The point - your service people didn't put the oil filter on correctly causing the oil to leak and for the car to get broken - rendering it undriveable unless we pay to have it fixed. We did not break the car and it was not normal wear and tear. Toyota of Denton broke our car and should be more cooperative in taking responsibility to have it fixed. More

Terrible experience, the employees are liar! Do not ever go to this dealership. My salesman, Tariq, told me whatever I wanted to hear to get me to buy the car and when it came down to it the info Do not ever go to this dealership. My salesman, Tariq, told me whatever I wanted to hear to get me to buy the car and when it came down to it the information was not accurate. They were not honest with me about my trade in payoff. I had just made my car payment for my trade in and they told me they would pay off the full amount before that payment. They did not do this and when I went back to talk to Saif, the finance manager, he was not helpful and "forgot" me bringing up the issue the day I bought my car. I also spoke with Alex King and he also told me it was my fault for not being able to stop my car payment from my previous car. They knew I was unhappy and offered nothing to make up for it. They lie to your face and are not people you should give your business too. Please go somewhere else! More

Buyer beware - that online price may change when you arrive! Pros: Clean, modern dealership. Friendly salesman (Amyn Padamsee was great, and was not the source of any of the problems below). Cons: Attempt at Pros: Clean, modern dealership. Friendly salesman (Amyn Padamsee was great, and was not the source of any of the problems below). Cons: Attempt at bait and switch pricing. Financing and warranty sales were very obfuscated. I negotiated with a salesman at Denton Toyota via phone and email and we agreed on an "out the door" price for a new car. My family and I drove up all the way up to the dealership from Fort Worth, and when I arrived, the price had been raised almost $500 from the previously agreed upon quote. It was explained to me that someone had made a mistake, and that the manager was offering to "meet me in the middle on the price difference." When I threatened to take my business elsewhere, all of a sudden the price was back down to our originally agreed upon price. Regardless of the reasoning behind the price change, it was totally unprofessional and unacceptable. Another warning - the financing department does a very good job obscuring the true pricing and terms behind the various warranties and services they offer. The fine print is not made immediately available to read and the prices are amortized over the length of your loan so it is basically impossible at a glance to know how much you are paying and what limitations exist. If you are not well versed in financing, warranties, and risk, this may be a very dangerous dealership to do business with. In the end I feel like I got a good deal, but the process was fraught with peril. More

Criminals. If there was a way to leave less than 1 star, I would. I lease a 2014 Corolla with them. I returned my Corolla early because they were having a buy ba If there was a way to leave less than 1 star, I would. I lease a 2014 Corolla with them. I returned my Corolla early because they were having a buy back event and I wanted to take advantage. When I gave it back to them, under mileage, I used it as a down payment on a different car they had on their lot. When I signed the papers, I was told that Toyota would take ownership of the remaining lease payments. Its been 2 months since I made this deal with them and myself and my dad, who cosigned for the lease with me, have been called saying that the lease payments are past due. That's not my responsibility, as the dealership is supposed to handle that. Turns out, after multiple phone calls, this dealership sent my lease payments to the "wrong payment processing center." I was told that in order for this to not appear on my and my father's credit reports to "go ahead and make the lease payment for March today, and when we track down the check, we'll reimburse you." Are you kidding me? Criminals. All of them. If I could change the ownership of my current car so that I never pay Toyota again, I would do that in a heartbeat. More

What car SHOULD be like Purpose of visit: To purchase a 2015 Prius C (Three) I was needing a commuter car as I will have a 100+- commute. I drove to Toyota of Denton Purpose of visit: To purchase a 2015 Prius C (Three) I was needing a commuter car as I will have a 100+- commute. I drove to Toyota of Denton my nearby dealer. Francisco Retana greeted me with a warm smile and introduced himself. He IMMEDIATELY put me at ease. I explained to him what I needed. Gas mileage being #1 concern. I could tell he was LISTENING to me. Since I was unsure if the Prius was the right car, Francisco initally showed me a Scion IA. This car was a LESS expensive option that had great MPG and pre-collision warning. It also had a lot more bells and whistles. Essentially more bang for the buck. He parked the car right next to the Prius C so that I could EASILY compare and make the best judgement. After test driving the Scion I decided I wanted to stay the course and spend a little more money for the Prius C. Having done the math, the savings over the longterm would be much more significant. Francisco sold me on the Prius. He reiterated that the Prius was a more established vehicle. It would retain its value. He also pointed out (which shows that he LISTENED) that I had initially said that gas mileage was my #1 goal. Once I decided on the color and features Franscisco pulled up the right car. I told Francisco what I was willing to pay for the car. I also was very CLEAR also what I did NOT want on the car. Francisco without any hesitation brought his Sales Manager Brad over to me. We went through the car with a fine comb essentially weeding out what I did and did not want. Brad was very professional and he also LISTENED. I have to say that I had a price in mind and Brad far exceeded my expectations. Price was quickly agreed upon. It was then smooth sailing from there. I was shown around the building where service was located etc.. By the way the building looks great. They are at the end of a major renovation to enlarge their dealership. So there is plenty of help when you need it! Have confidence when you visit and ask for Francisco and Brad. You will be well taken care of by people who actually LISTEN and DELIVER stellar customer service. More

Customer Service starts from the top of the ladder Leased a Toyota Camry, we agreed to a price, this went ok. It all went south when I was ready to sign the lease. Finance rep Aaron Roland greeted us Leased a Toyota Camry, we agreed to a price, this went ok. It all went south when I was ready to sign the lease. Finance rep Aaron Roland greeted us in, he kept wanting to sell us extended warranties & I kept declining the offer. He then tells me that I am having a bad day, & responded that he is having a bad day instead of me. He walked out of the room & the rest of the signing was continued by Tony Cazares. Tony on the other hand was explaining the contract terms incorrectly, It seemed as if this was his first day at work. I did talk to General Manager Scott Fly 2 days later, he did not believe that his finance staff would have done so. If you have a General Manager with this attitude, you can assume the rest of the staff can behave in this manner. Customer service starts from the top of the ladder. More