Toyota of Denton

Lousy service and management does not care 4 trips in to Toyota of Denton for service netted me: hours of wasted time, being handed REPAIR bills for warranty work items, knowing the customer is 4 trips in to Toyota of Denton for service netted me: hours of wasted time, being handed REPAIR bills for warranty work items, knowing the customer is just there to support the service advisor/manager's need to bill services. I did get one REPAIR actually completed --- but that took an entire week with rental car hassles to get one days work actually completed. Last two weeks - I went to competitor, got all the REPAIRS completed, vehicle is fully ready to go - with NO BILL to pay for warranty REPAIRS. I, also, bought another Toyota (my thirteenth) - and definitely did NOT even consider going anywhere near Toyota of Denton for the purchase. I called three times across 8 days for the General Manager of Toyota of Denton......... still waiting to talk. Guess not even management cares about customers. All this in just 6 month period. Thankfully, there are many other Toyota Dealerships in the area not owned or managed by the Toyota of Denton crew. More

They did me right! Best experience I've had with a company in over 2 years. Huge improvement from the old McNatt days. Very accomodating. I'll be back. Best experience I've had with a company in over 2 years. Huge improvement from the old McNatt days. Very accomodating. I'll be back. More

Best car buying experience ever I called Mark Gonzales this morning and told him exactly what I was looking for and my payments. He called me back and said Alex King was able to get I called Mark Gonzales this morning and told him exactly what I was looking for and my payments. He called me back and said Alex King was able to get me a fantastic interest rate. My payments are less then what I said I could afford. Alex was wonderful with handling the interest and payments. When I got to the dealership, Mark had the car cleaned and fueled up. I literally walked in and signed the paperwork and left. Mark Gonzales was awesome! He listened to what I wanted and gave me exactly that! Hassle free!! Go see Mark Gonzales and Alex King More

Worst dealer in USA full of scammers This dealership lies and never returns my call. I qualify for a better interest rate and they screwed me with a higher one claiming that due to havin This dealership lies and never returns my call. I qualify for a better interest rate and they screwed me with a higher one claiming that due to having another car loan and house loan I can't have the rate I have on my other truck. I went to a different dealer and they said I qualify for the lower rate. Buyers beware of these scammers unless they make things right with me I will never recommend them to anyone in this world More

New tacoma truck purchase The experience of buying was super. Jeff Stone, the salesperson, was so helpful, friendly, and professional, and had the answers to all the question The experience of buying was super. Jeff Stone, the salesperson, was so helpful, friendly, and professional, and had the answers to all the questions. He went over the new Tacoma with me and pointed out things that I might not have noticed that might be different from the 2014 Tacoma I was trading in. All in all, an exceptional experience, the kind which would make a buyer want to return to the same dealer the next time a purchase needed to be made. More

Go somewhere else for service. Poorest service I ever received. Had to wait while empty countered sales persons had a little chat. Ask a question about tire rotation employee gave Poorest service I ever received. Had to wait while empty countered sales persons had a little chat. Ask a question about tire rotation employee gave a great blank stare. I ask if they worked for Toyota stare continued. Absolutely no personality from anyone. Robots would have been a better department. Didn't even know the cost of oil change. RUN, RUN quickly from this place. More

Will break it but won't fix it We bought the platinum service plan when we bought our Toyota Camry. We were lied to about all of the services that the service plan would cover. We We bought the platinum service plan when we bought our Toyota Camry. We were lied to about all of the services that the service plan would cover. We let that go. We had only serviced our car through Toyota of Denton. We moved and had to have the oil changed at a local Toyota dealership. We were told the last people to change the filter (Toyota of Denton) put the filter on crooked - causing the oil to leak and they had to chip the filter away to get it off and broke the housing. My husband called Toyota of Denton and spoke with Andy. Andy tried to pass it off as "since it had been so long ago" and then changed to "you're not even due for an oil change". He would not allow my husband to speak to a manager or an assistant manager and then demanded pictures of the broken filter. The point - your service people didn't put the oil filter on correctly causing the oil to leak and for the car to get broken - rendering it undriveable unless we pay to have it fixed. We did not break the car and it was not normal wear and tear. Toyota of Denton broke our car and should be more cooperative in taking responsibility to have it fixed. More

Terrible experience, the employees are liar! Do not ever go to this dealership. My salesman, Tariq, told me whatever I wanted to hear to get me to buy the car and when it came down to it the info Do not ever go to this dealership. My salesman, Tariq, told me whatever I wanted to hear to get me to buy the car and when it came down to it the information was not accurate. They were not honest with me about my trade in payoff. I had just made my car payment for my trade in and they told me they would pay off the full amount before that payment. They did not do this and when I went back to talk to Saif, the finance manager, he was not helpful and "forgot" me bringing up the issue the day I bought my car. I also spoke with Alex King and he also told me it was my fault for not being able to stop my car payment from my previous car. They knew I was unhappy and offered nothing to make up for it. They lie to your face and are not people you should give your business too. Please go somewhere else! More

Buyer beware - that online price may change when you arrive! Pros: Clean, modern dealership. Friendly salesman (Amyn Padamsee was great, and was not the source of any of the problems below). Cons: Attempt at Pros: Clean, modern dealership. Friendly salesman (Amyn Padamsee was great, and was not the source of any of the problems below). Cons: Attempt at bait and switch pricing. Financing and warranty sales were very obfuscated. I negotiated with a salesman at Denton Toyota via phone and email and we agreed on an "out the door" price for a new car. My family and I drove up all the way up to the dealership from Fort Worth, and when I arrived, the price had been raised almost $500 from the previously agreed upon quote. It was explained to me that someone had made a mistake, and that the manager was offering to "meet me in the middle on the price difference." When I threatened to take my business elsewhere, all of a sudden the price was back down to our originally agreed upon price. Regardless of the reasoning behind the price change, it was totally unprofessional and unacceptable. Another warning - the financing department does a very good job obscuring the true pricing and terms behind the various warranties and services they offer. The fine print is not made immediately available to read and the prices are amortized over the length of your loan so it is basically impossible at a glance to know how much you are paying and what limitations exist. If you are not well versed in financing, warranties, and risk, this may be a very dangerous dealership to do business with. In the end I feel like I got a good deal, but the process was fraught with peril. More

Criminals. If there was a way to leave less than 1 star, I would. I lease a 2014 Corolla with them. I returned my Corolla early because they were having a buy ba If there was a way to leave less than 1 star, I would. I lease a 2014 Corolla with them. I returned my Corolla early because they were having a buy back event and I wanted to take advantage. When I gave it back to them, under mileage, I used it as a down payment on a different car they had on their lot. When I signed the papers, I was told that Toyota would take ownership of the remaining lease payments. Its been 2 months since I made this deal with them and myself and my dad, who cosigned for the lease with me, have been called saying that the lease payments are past due. That's not my responsibility, as the dealership is supposed to handle that. Turns out, after multiple phone calls, this dealership sent my lease payments to the "wrong payment processing center." I was told that in order for this to not appear on my and my father's credit reports to "go ahead and make the lease payment for March today, and when we track down the check, we'll reimburse you." Are you kidding me? Criminals. All of them. If I could change the ownership of my current car so that I never pay Toyota again, I would do that in a heartbeat. More