Toyota of Denton

coordinated and team work pleased customer I had two recalls for my Toyota sienna, serviced in time and good quality. Alex Corado finished the work handled by Toyota chat and Abby, service dep I had two recalls for my Toyota sienna, serviced in time and good quality. Alex Corado finished the work handled by Toyota chat and Abby, service department Denton. I do not remember the Tech's name efficient and kind. We were also pleased to be shuttled to the shopping mall and picked up at the end of service, Jefrey , the shuttle van's driver had a nice conversation in our in and out trip to the mall. More

Professional and friendly service Car was booked in for scheduled 24 month maintenance and it all went smoothly. Very friendly and efficient service from all the people that we dealt w Car was booked in for scheduled 24 month maintenance and it all went smoothly. Very friendly and efficient service from all the people that we dealt with More

Great service Always great service and friendly faces. Was able to make my appointment on line and they got me in and out. This works for my busy schedule. Always great service and friendly faces. Was able to make my appointment on line and they got me in and out. This works for my busy schedule. More

attidude attidude attidude the cashier at parts and service was full of attitude. Her name is Marty Thompson.I left my car for the hail damage service and my insurance company p the cashier at parts and service was full of attitude. Her name is Marty Thompson.I left my car for the hail damage service and my insurance company provided me a free rental car. For some reason, a bunch of paperwork was set up for me to sign for a rental car at Toyota which I do not need. I told her that I already talked to Enterprise and I had a reservation. let me call Enterprise again because I was confused.She said " if you dont want to take rental car here then you can go ahead and pay for a rental car" . I was kinda annoyed but I brushed it off. then She turned to her coworker and kinda like gave me the look. I tried to call Enterprise but they didnt pick up my calls. She looked at me she said" I'm gonna go ahead and shred all the paperwork". I said hold on. I dont know how long she has been working here at Toyota but she is so very unprofessional and have zero knowledge about insurance claim car and regular car services. after all she realized something so she said "oh your car is insurance claimed car so if you take this rental car you will have to pay". Thats exactly what my point is.Why in the first place she thought that it's free? if I sign the paper work then I have to pay everyday. very disappointed. I worked with Alex ( sevice advisor) and he is wonderful. More

Good Experience Mark Gonzales was a pleasure to work with on a new auto purchase - as was Faith and Saif in the finance area. Mark was most helpful in explaining all Mark Gonzales was a pleasure to work with on a new auto purchase - as was Faith and Saif in the finance area. Mark was most helpful in explaining all the bells and whistles on the car which I really appreciated. It was a good buying experience. More

Disappointed I have used this dealership for service for almost 10 years and was very pleased, but things must have recently changed. First, when my Avalon hit 36, I have used this dealership for service for almost 10 years and was very pleased, but things must have recently changed. First, when my Avalon hit 36,000 miles, I bought the extended service plan. In the past, I received an oil change every 5000 miles, so when due I took the car back and was told that with the service plan, it will replace the oil at 10,000 miles. No one explained this to me, and had I known would not have purchased the warranty. I took it back for the 10,000 mile oil change, and what used to take 30 minutes took 4 hours. The advisor, Steve Doane, was very unfriendly, and when I spoke with the service manager, he apologized and offered me a free wheel alignment if I purchased tires. They did price match the tires, so I made an appointment for July 5 at 8:30 am to have the tires replaced. i arrived there at 8 am and checked in with Steve Doane, and told him I would wait for the service to be completed. At 10:30 am I asked Steve what the status was and he said they were working on it and he would check on it. He never got back to me and at 11:00 am I complained to the service manager as to why it was taking so long and he told me they had never started on it and did not realize I was waiting for it. He did give me a loaner and they delivered my car later that day, but Steve seems to care less about his customers. Tim does attempt to make it right, but only after complaints. Also, there was a $70 rebate on the tires. I submitted the rebate form and it was rejected. No where on the invoice did it state the brand or size of the tires. I did email Tim for another invoice, but as of yet do not have it. More

Service visit I was just in for my 15,000 mile service, Donna and Kate were a pleasure to deal with. This is the second vehicle from this dealer and we would do bus I was just in for my 15,000 mile service, Donna and Kate were a pleasure to deal with. This is the second vehicle from this dealer and we would do business here again. Amin was the salesman and a very honest concerned person. More

I had a recall on my Toyota Tacoma Donna and Marty took really good care of my needs. Very nice and friendly lady's. thank goodness for a pleasant experience and rapid response to my ne Donna and Marty took really good care of my needs. Very nice and friendly lady's. thank goodness for a pleasant experience and rapid response to my needs More

Lousy service and management does not care 4 trips in to Toyota of Denton for service netted me: hours of wasted time, being handed REPAIR bills for warranty work items, knowing the customer is 4 trips in to Toyota of Denton for service netted me: hours of wasted time, being handed REPAIR bills for warranty work items, knowing the customer is just there to support the service advisor/manager's need to bill services. I did get one REPAIR actually completed --- but that took an entire week with rental car hassles to get one days work actually completed. Last two weeks - I went to competitor, got all the REPAIRS completed, vehicle is fully ready to go - with NO BILL to pay for warranty REPAIRS. I, also, bought another Toyota (my thirteenth) - and definitely did NOT even consider going anywhere near Toyota of Denton for the purchase. I called three times across 8 days for the General Manager of Toyota of Denton......... still waiting to talk. Guess not even management cares about customers. All this in just 6 month period. Thankfully, there are many other Toyota Dealerships in the area not owned or managed by the Toyota of Denton crew. More

They did me right! Best experience I've had with a company in over 2 years. Huge improvement from the old McNatt days. Very accomodating. I'll be back. Best experience I've had with a company in over 2 years. Huge improvement from the old McNatt days. Very accomodating. I'll be back. More