Toyota Direct - Service Center

It is a pleasure taking my van in for service. They are very informative and answer all of your questions. This is my third trip and every time has been a great experience. very informative and answer all of your questions. This is my third trip and every time has been a great experience. More

I have serviced my Corollas at this dealership for ten years and for the first time I have bad service. I think it is due not to the quality of its people but to the fact of being understaffed. The employ years and for the first time I have bad service. I think it is due not to the quality of its people but to the fact of being understaffed. The employees are polite and helpful, but, trying to do twenty things while serving the customer. I had to come three times to the dealership to get my ball bearings fixed. One was due to an appointment they wrote down for the incorrect date requested, so when I came in they told me the appointment was written down for Friday rather than Saturday as I had requested in person. The second time they finally looked at my car but did not have the parts. They told me they would call me as soon as the parts arrived for me to make the appointment for them to be installed. They never called. I have to call to find out and they could not find my order because they had entered it incorrectly under my second last name. The dealer is good; its people knowledgeable and polite but overworked, making them distracted when dealing with customers, which results in mistakes and time lost. I am thinking for the first time to give it a try to a toyota dealer closer to my home... More

Chris Grossman is the single-biggest reason that I have remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additi remained a loyal customer of Toyota Direct for the past 14 years that we have lived in Ohio. I've always been brand-loyal to Toyota, but Chris additionally keeps me loyal to Toyota Direct. I trust Chris with my car because he has always been honest, straightforward, and courteous to me. I've been taking my Toyotas to Chris for so long that I feel like he is a friend of mine instead of just my Toyota service-writer. Chris has an uncanny ability to do his job to the benefit of his employers, while also benefitting his customers. He literally creates win-win situations for both sides of the service experience. That's a rare talent to have. More

I was very very happy with my service advisor Steve and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and the way he took care of me and my service needs. He is very professional, knowledge, timely and friendly. I appreciate that he sat down with me and went over what service was needed after his team looked at my truck. He explained - in understandable terms - why the services were needed and prioritized them for me. I was very impressed with my service visit and will be back. I will recommend him and his team to my friends for their service needs. Thank you More

My overall experienx has always been great. I don't take my tundra anywhere else. Chris is always thurough with his explanations and is typically right on.....hews ha not only helped me with service issue b my tundra anywhere else. Chris is always thurough with his explanations and is typically right on.....hews ha not only helped me with service issue but assisted me when I purchased my new truck. More