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Toyota Direct - Service Center

Columbus, OH

4.1
754 Reviews

754 Reviews of Toyota Direct - Service Center

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October 11, 2024

Jim is always so helpful in his explanation and answers all my concerns. Please thank him for me. I wish him well in his retirement. More

by davidlanthorn84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

My service was very professional and satisfactory . Brovo to Chris who attended to my needs. More

by akhortu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

The customer service was out of this world. I did not encounter any stressful situation. More

by gladwoa43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Chris Grossman is friendly and takes time to thoroughly answer my questions and lets me know what may need additional care. More

by dragonflyamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

I was vey happy with how I was treated. Everyone I dealt with was very helpful More

by eakull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

I went there to change oil only to be told the car will not move until I fix oil panel for $900. How did I get there in the first place if the car cannot move??? Besides, I had been on the road all morning More

by ckessy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mindy Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember her name.
October 09, 2024

He didn’t apply my coupon and the cost was too much for a oil change More

by dwhite5043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Everyone there is friendly and place was clean they gave me recommendations on what to do on my car that was very helpful More

by Robert.Ozaeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Justin was super friendly and he did his best to got me the best service possible :) More

by mahnoornaqvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Took 3 hours for oil change to complete. Had to check with service supervisor continuously More

by rajarajantmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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