Toyota Direct - Service Center

I had a small technical issue I’m experiencing with my vehicle purchased from this dealership. I reported an issue to the person whom I scheduled the service with. And I reported it to the service advisor vehicle purchased from this dealership. I reported an issue to the person whom I scheduled the service with. And I reported it to the service advisor who was rude and impatient with me from the start of our interaction. The technical issue is regarding service bulletin T-SB-0112-20. I can get into more details if someone contacts me. The service advisor seemed annoyed that I was even asking about this issue. I’m unaware where else this issue could be fixed if not at the service department of the dealership. He said I should “talk to my salesman”. I bought the car over 5 years ago. I don’t even think my salesman still works there, and in addition what would a salesman know of a technical issue with a DCM? I got my planned wheel rotation and left after that. In summary I had a poor service advisor who was very impatient and rude. He was not willing to hear any information on my issue even though I had that information(such as what I suspect the issue is and the service bulletin regarding it). He was dismissive of my issue. More

I don't appreciate a sales pitch of items I should be taking care of/fixing without regard for my needs/appointment scheduled taking care of/fixing without regard for my needs/appointment scheduled More

Excellent service by Mindy Hill. She was knowledgeable and took time to help through the process. She was knowledgeable and took time to help through the process. More

Everyone was great very helpful For what it’s worth tracking words to 15 is a pain in the butt tracking words to 15 is a pain in the butt More

Excellent service by Karly and staff. Timing was swift and information was comprehensive. Quality throughout. Timing was swift and information was comprehensive. Quality throughout. More

Prompt pleasant staff and service. Dependable maintenance and parts. Comfortable waiting area.sith bagels, coffee, popcorn and vending machines. Dependable maintenance and parts. Comfortable waiting area.sith bagels, coffee, popcorn and vending machines. More

I always receive great service from the employees at the service center. I have never been let down. service center. I have never been let down. More

Quick and excellent service. Always polite and keep me up to date on the process Always polite and keep me up to date on the process More

Toyota Direct is a great dealership to purchase a car from. I purchased my 2010 Highlander from there, and it’s still running til this day. Also, the maintenance service they provide is excellent. from. I purchased my 2010 Highlander from there, and it’s still running til this day. Also, the maintenance service they provide is excellent. More

I have been a Toyota Direct customer for about 30 years and have always been satisfied with the service and sales. and have always been satisfied with the service and sales. More