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Toyota Direct - Service Center

Columbus, OH

4.1
552 Reviews

552 Reviews of Toyota Direct - Service Center

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September 04, 2024

Dealership is great. Direct Drive sold me the worst car in 60 years. Since February 24 I have spent $600 in repairs. Oh and the worthless warranty they sold me covered no More

by Shermanroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Maggie filled in for Chris Grossman (our regular rep). She was personable, solicitous, and great. Thanks for the considerate service always! More

by mlkelsten07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Icee is the best. She must have a great drive manager. I will only take my cars to Spicee Icee. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Caleb is very understanding and has taken great care of my vehicle while it is at the shop. More

by cbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Santos
August 31, 2024

La atención y las instalaciones son excelentes , el personal muy respetuoso con gran amabilidad los recomiendo el 100% More

by agueroemisael2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

I feel confident that my car is taken care of by the knowledgeable service team at Toyota Direct. Nice waiting area! More

by j3millermom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hessel
August 30, 2024

I keep coming back. Good service for the price. I wish they washed my car. More

by luanda_c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

It overcharged me. I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait More

by lopezfamily1844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karly Bowers
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

I was not pleased with my service. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. More

by gethadixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
August 30, 2024

Loyal treatment over the years as I bought and serviced my Highlander at Toyota Direct. Fair pricing and always available when I need my Toyota experts. Miss the car wash, only reason for 4 starts More

by tylertrippier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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