Toyota Direct

Dealer said they don’t make repairs on cars less than $15k unless safety issues $15k unless safety issues More

kind staff and short wait. got what I wanted done. I would reccomend, just not above and beyond. got what I wanted done. I would reccomend, just not above and beyond. More

I purchased a new Toyota grand Highlander from Toyota direct in January of this year I have had nothing but problems with it the electronics have been terrible every time I contact the dealer they tell m direct in January of this year I have had nothing but problems with it the electronics have been terrible every time I contact the dealer they tell me it is Toyota's problem not theirs I took it in for service and they did not document the service so it would make it harder for me to file a lemon law claim which I had to do against the dealer they do not have any parts in stock and everything is on back order for at least a year just assume when you buy from here you are buying as is with no warranty customer service has been pathetic More

Waste of time, say that they don't charge over MSRP but that I cannot buy the car I am looking for unless I make a trade in. Then they offer $15k for a trade where I was offered $24k cash by another deale that I cannot buy the car I am looking for unless I make a trade in. Then they offer $15k for a trade where I was offered $24k cash by another dealership just to sell outright. Well, obviously you don't need to charge over MSRP if you are just ripping people off and forcing them to sell you a car just to be able to buy one from them. Salesman was a nice enough guy but their tactics are slimy as they come. I had to shower after leaving because I felt so gross. More

Jimmy Palmer was my Sales staff person and he made it easy to get all I needed to be on my way with my 2024 Rave4. I appreciated his knowledge, his easy manner in explaining how things work at Toyota Dir easy to get all I needed to be on my way with my 2024 Rave4. I appreciated his knowledge, his easy manner in explaining how things work at Toyota Direct. I have been working with Toyota Direct for over 22years and Jimmy assured me in all things that I hope to be a satisfied customer for another 22+ years. More

Do not Buy Here! !!!! I bought A 2013 BMW X5 at this place and was told they performed an oil change on it before I took it. 3 Months later It starts driving funny so !!!! I bought A 2013 BMW X5 at this place and was told they performed an oil change on it before I took it. 3 Months later It starts driving funny so I take it To Kelly BMW and they tell me the oil has Metal shavings in it and the engine needs to be replaced because there wasn't any oil in it or lubrication for the engine to run normal. They also told me there wasn't any oil leakage which means there wasn't an oil change done when I bought it. So I call Toyota Direct and they basically told me its not there problem and was very rude. Mind you I just bought this car with my hard earned money and was expecting to have this car for years. they had no compassion or understanding about what just happen to me and my family but when I was giving them the money everybody in the build was extremely nice. I hope this saves the next family that was thinking about buying here. Now I have a $13,000 vehicle that is useless. Thanks Toyota Direct. More

Typical 1970's slimy dealership tactics. "Let me talk with my manager" nonsense. Disorganized, and deceitful. That type of behavior is either taught or accepted by management. I would de "Let me talk with my manager" nonsense. Disorganized, and deceitful. That type of behavior is either taught or accepted by management. I would definitely steer clear of this snake's den. More

Looks like they may have the fairest prices in town and staff was also professional and courteous staff was also professional and courteous More

Poor communication. Basics on routine service not completed. Who knows what is actually completed? Deceitful Basics on routine service not completed. Who knows what is actually completed? Deceitful More

Had my oil changed here once. Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedu Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedule a service and I told them no, I would not be returning and get my vehicle serviced elsewhere now. A couple days later, I received an email with an appointment that they scheduled anyways. This has happened twice now and I am not scheduling appointments. HORRIBLE customer service trying to make an extra buck off women that they assume don’t know anything about cars. More