Toyota Direct

Justin did a great job. He was very professional and polite. I will be back when I need more service. He was very professional and polite. I will be back when I need more service. More

Upcharged me for transmission fluid. oil change was a reasonable price. Also made me pay for tire rotation even though I bought my tires from them. I believe there is a deal for free tir oil change was a reasonable price. Also made me pay for tire rotation even though I bought my tires from them. I believe there is a deal for free tire rotation as along as you buy the tires from them, which I have gotten in the past. For some reason I didn't get it this time, not sure why. More

Only thing that could have been better is whoever washed car they put a scratch in clear coat. Probably used a dirty rag. It was dirty due to the dust storms car they put a scratch in clear coat. Probably used a dirty rag. It was dirty due to the dust storms More

Thank you, Schneider, for being so kind, understanding and helpful! Thank you, Toyota Direct team, for being my trusted dealer for sales and services for the last two decades +！ and helpful! Thank you, Toyota Direct team, for being my trusted dealer for sales and services for the last two decades +！ More

They worked very well in order to make the sale happen. i was very pleased with the communication of the sales persons. the service dept also made me feel very welcome ! i was very pleased with the communication of the sales persons. the service dept also made me feel very welcome ! More

Dealership is very honest if service is not needed at the time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! More

Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was completed. More

Jake was exceptional! He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. More

Justin informed me that my lug nuts were swollen. Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire rotation, he simple decided to not offer the tire rotation anymore because “ I was his last appointment and he was leaving at 5, regardless.” Clearly he had better things to do than to provide the customer service I’ve experienced from Toyota Direct for over years I have been a loyal customer. I will use Toyota West now as my go to Toyota dealership. More

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in the future. More