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Toyota Direct
Columbus, OH
2,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,138 reviews
April 24, 2025
So expensive part and labor cost even for minor issue fix and warranty covered parts will not be replaced and will be repaired with user cost. and warranty covered parts will not be replaced and will be repaired with user cost. More
by darwinalex1991
Verified CustomerEmployees Worked With
April 24, 2025
Clifford explained what my car needed and provided me an estimate. Service was excellent. Waiting area clean. estimate. Service was excellent. Waiting area clean. More
by sheppe1
Employees Worked With
April 24, 2025
Well, the sales floor was a little dated, need something to improve the mood of buying a vehicle...the salesman was green but tried very hard. Lack of product knowledge. Financing paperwork was wrong two ti to improve the mood of buying a vehicle...the salesman was green but tried very hard. Lack of product knowledge. Financing paperwork was wrong two times, process could've been a lot quicker. No pop corn in the pop corn machine but the grape squishy made up for it.. More
by kcrockett1
April 24, 2025
Excellent work done explain everything before you leave and I recommend everyone want to buy a car need to go Toyota Direct and I recommend everyone want to buy a car need to go Toyota Direct More
by ahaji5
April 19, 2025
Excellent and professional sales and finance personnel Show room very inviting and welcoming Smooth and quick delivery Show room very inviting and welcoming Smooth and quick delivery More
by husseinosu
April 19, 2025
Carlos was very professional and polite. He made us feel comfortable and was honest throughout the deal. He made us feel comfortable and was honest throughout the deal. More
by jwilliams8425
April 19, 2025
It was a great experience and great customer service. thank you. That is all I have to say. thank you. That is all I have to say. More
by mcjohnson122
April 19, 2025
I love Toyota Direct, they have always taken care of my truck since the day it was ordered and delivered to the dealership. truck since the day it was ordered and delivered to the dealership. More
by emain80
Employees Worked With
April 19, 2025
I visited Toyota Direct for 5000 miles oil change. As always, I received excellent service. Lady who was my service advisor (sorry, I didn’t notate her name) was professional, friendly and helpful. Se As always, I received excellent service. Lady who was my service advisor (sorry, I didn’t notate her name) was professional, friendly and helpful. Service was performed fast, price was good More
by Toyota feedback
Employees Worked With
Sorry, I didn’t notate the name
