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Toyota Direct
Columbus, OH
2,413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,413 reviews
August 07, 2025
Before my appointment I thought they were supportive. But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered a loaner. Based on that experience I traded the RAV4 and bought a Ford. More
by empireboy67
Verified CustomerEmployees Worked With
August 06, 2025
I was able to be fitted in around my schedule. Everything was explained to me in a way that I understood. Everything was explained to me in a way that I understood. More
by lfrer
Employees Worked With
August 05, 2025
Our salesman, Sal Sabir was great to work with during the entire new car purchase process. entire new car purchase process. More
by vreincheld
August 05, 2025
My third time using this dealership, without any complications, the process of buying new still takes time unfortunately. complications, the process of buying new still takes time unfortunately. More
by pjchenos1107
Employees Worked With
August 05, 2025
Always pleased with the service. I appreciate how the service reps and techs will take the time to answer all of the questions I may have. I appreciate how the service reps and techs will take the time to answer all of the questions I may have. More
by gotribe22
Employees Worked With
August 04, 2025
The customer service was down right terrible. The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They The call center would try to transfer you to your advisor, but if they didn’t answer they would tell you they will send a message to call back. They never call back and you have to call again and it’s the same thing. It didn’t help that after they got my car working, it was leaking coolant from something wrong that happened during the visit. Jeremy, the manager, was very helpful and made it feel as if someone wanted to help and let me know where the was and how long it takes. Yet, this happened after two days and 10 calls that said they left a message to call back. More
by Dtanaka37
Employees Worked With
August 04, 2025
Your are sending emails to wrong person! Please stop. I already talk to someone in the chat. STOP! STOP!! Please STOP sending me an email. You’re now irritating me Please stop. I already talk to someone in the chat. STOP! STOP!! Please STOP sending me an email. You’re now irritating me More
by LOVEMANU4
Employees Worked With
August 02, 2025
I love the car its really nice and comerble and its first my family and freinds my family and freinds More
by teferilove1
Employees Worked With
August 02, 2025
Very efficient care. Explained the service and advised us on future care. Thanks JustIN!!!!! We look forward to returning. Explained the service and advised us on future care. Thanks JustIN!!!!! We look forward to returning. More
by cjfdmccrea
August 02, 2025
helpful and patient throughout the entire process excellent customer service, transparency, and a smooth buying process process excellent customer service, transparency, and a smooth buying process More
by abdallah.sheikh
