Toyota Direct

The are very efficient in their work and take it seriously enough that I have trust in them. seriously enough that I have trust in them. More

I was very satisfied by the positive experience I had with Cliff. He is a great brand ambassador for Toyota. I’ll request him for my future service needs! with Cliff. He is a great brand ambassador for Toyota. I’ll request him for my future service needs! More

So the facility is nice and all, however, the prices on things that needed done were way beyond what a normal mechanic would charge. It would have cost over $800 dollars to get all the things that needed d things that needed done were way beyond what a normal mechanic would charge. It would have cost over $800 dollars to get all the things that needed done. For instance it was going to cost around $165 to look at seepage I had around my transmission cap. I ultimately had it looked at by my mechanic and he said it looks like spillage from whenever it had maintenance done to it. He said will monitor it but thats what it looks like. He had my car for a few hours and didn't see any leakage from it. Didn't charge me anything. To me this is over the top. Don't mind paying for stuff that is broke but to a few mins to look something over and then charge $165...Nope. More

The worst service I have experienced. Went 4 times in one month. After leaving the third time I left with a screw in my tire. The second time I went for the part they ordered for my car " Went 4 times in one month. After leaving the third time I left with a screw in my tire. The second time I went for the part they ordered for my car "they out on another car 15 minutes earlier." Fourth time I went and dropped the car off and stated I needed it back that day. Got a call a 4:13pm (when they close at 4pm Saturdays) and was told I couldn't get my car...and they're closed Sundays. I showed up at 7am Monday and was told "we can't find your keys or paperwork." After searching and having 3 different people look they were found in my service providers desk. I will not be returning. No manager around to even talk to. Shout out to Ricky who eventually helped me and found my keys. More

The whole experience was fantastic! The only dealership that not only had a 4Runner, but a selection to choose from. Everyone we worked with was excellent, from Fadi in sales to finan The only dealership that not only had a 4Runner, but a selection to choose from. Everyone we worked with was excellent, from Fadi in sales to financing. We would definitely recommend Toyota Direct to anyone wanting a great car shopping experience. More

I didn't have to wait long for my car to be serviced. Staff was attentive to what I needed and they took care of everything. Staff was attentive to what I needed and they took care of everything. More

Great staff. All concerns were addressed promptly. Showed me what needed done and why needed All concerns were addressed promptly. Showed me what needed done and why needed More

Great experience at Toyota Direct. They made my trade in and purchase extremely easy. Would recommend to anyone! They made my trade in and purchase extremely easy. Would recommend to anyone! More

Both salesmen were professional, courteous and understood what we wanted. Zero pressure from them regarding the sale. Sales manager was easy to deal with, they gave me what I wanted for my trade in, and ev what we wanted. Zero pressure from them regarding the sale. Sales manager was easy to deal with, they gave me what I wanted for my trade in, and everything else went flawlessly. Financing was easy and fast - from the time we arrived to pick up the vehicle to the time we left was approximately 90 minutes. Super happy that we bought from them. More

Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit withou when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place! More