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Toyota Direct
Columbus, OH
2,562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,562 reviews
October 14, 2025
The check engine service was not helpful at all and provided no information from which to determine additional service needed. provided no information from which to determine additional service needed. More
by valueshopper
Verified CustomerEmployees Worked With
October 13, 2025
Came in for routine oil change and a screw in my tire. There was no communication about the when to pick the car up, it was there for over 24hrs. Was told to come pick it up and then the work was not comp There was no communication about the when to pick the car up, it was there for over 24hrs. Was told to come pick it up and then the work was not completed and no one knew why. When calling to inquire the associate’s mailbox was full, the older lady directing the calls kept telling me to leave a message. Each person that I encountered would hold their hands up and say “ I don’t know what happened” and pass my paperwork along. The manager took over and ordered a new tire. We had to leave the car for a week as we were out of town. I truly never want to bring my car back. More
by leberenz
Employees Worked With
Jake?
October 12, 2025
Great customer service. My advisor was excellent and able to meet me demand except that my recall was unable to be fixed which I am told will be given a call as soon as the My advisor was excellent and able to meet me demand except that my recall was unable to be fixed which I am told will be given a call as soon as the parts are delivered. More
by James Aaporekuu
Employees Worked With
October 09, 2025
The waiting room is nice enough. My service took too long. Then the rep tried to sell me almost $2000 of more maintenance services. Which I politely declined. My service took too long. Then the rep tried to sell me almost $2000 of more maintenance services. Which I politely declined. More
by R.jones.uverse
Employees Worked With
October 09, 2025
I always trust Toyota, reliable experiance driving habbit. Toyota give us waranty on vehicles. Engine is reliable long lasting. Thanks habbit. Toyota give us waranty on vehicles. Engine is reliable long lasting. Thanks More
by tilak_kafley71
October 07, 2025
Mindy was very professional and helpful with my service appointment. She listened to my concerns and provided good guidance. appointment. She listened to my concerns and provided good guidance. More
by dwdowling
Employees Worked With
October 06, 2025
I loved my experience with Toyota Direct. My dealer Ty was personable and knowledgeable. I enjoyed working with him. What I did not appreciate was the very high pressure financing meetin My dealer Ty was personable and knowledgeable. I enjoyed working with him. What I did not appreciate was the very high pressure financing meeting in which he continued to push to purchase various coverages. Left a bad impression at the end. More
by abassett25
