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Toyota Direct

Columbus, OH

4.2
1,282 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 1,282 reviews

January 26, 2016

Outstanding Service & Sales In fall of 2012 my wife & I decided it was time to purchase a new vehicle. I wanted a Toyota because my son-in law owned one and was pleased, to say t More

by TRM1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden in Service?
January 15, 2016

Sales staff I purchased a truck today from Toyota Direct. I would like to thank Jeremy F. and Reggie for their outstanding customer service. They even made arrang More

by Pam221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy F. and Reggie
January 14, 2016

Outstanding ! Like family. I have purchased nine cars from Toyota Direct over the past sixteen years. Four of those were for me and the others for members of my family. I have h More

by Doc416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patti Street
January 14, 2016

Excellent service This was my first non-GM vehicle purchase, so I was looking at something reliable and known for quality. After selecting a Toyota for my needs, I rese More

by jerboy23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2016

Fantastic!!! This was my second Corolla car purchase from Patti Street. I bought my first from her 10 years ago. Without a doubt she made the experience hassle fre More

by SilverPrincess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Street
December 29, 2015

Fast and Efficient I had to schedule our 2015 Highlander for a maintenance check. the person accommodated my schedule and I was in and out of the dealership in an hour. More

by leaseguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Street
December 28, 2015

Great Experience! Rick Hatten took care of our 2 trade-ins and purchase of a new Rav4 without any hassles or delays. We are enjoying our 2nd Rav4! More

by Cmthorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hatten
December 22, 2015

Dishonest Flat out lied, did not follow up, and ultimately reneged on a done deal. The problem that compounded this dishonesty, was losing another legitimate d More

by TJIrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denny Friermood
Jul 25, 2016 -

Toyota Direct responded

Hello, If you are reading this statement, I would like to say we do strive for excellence. Toyota Direct was not alerted of this matter from Dealerrater. We were not able to reconcile or try to help this client in a timely matter. We normally try to help our clients if there is a situation. I would like to say thank you for your time and best wishes.. Russell Doddroe

December 21, 2015

Fair and understanding Rick was very helpful, informative and patient with me while I was making my decision. I bought black 2016 4 Runner and I love it. More

by Alim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hatten
December 15, 2015

Easiest new car experience ever! Toyota Direct is awesome! I'll be back when my lease is up for a repeat performance. From sales to GM to service this was the easiest new car experien More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ben (sales)
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