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Toyota City
Mamaroneck, NY
1,070 Reviews
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1,070 Reviews of Toyota City
December 31, 2013
Friendly attitude on a very hot and humid weekend during two test drives. After we selected the pre-owned vehicle we wanted to purchase, price discussions were fair, clear and open. After visiting half a two test drives. After we selected the pre-owned vehicle we wanted to purchase, price discussions were fair, clear and open. After visiting half a dozen other dealers, this one had the best pre-owned inventory and was definitely the easiest to work with in all aspects. More
by fjconnolly
December 29, 2013
Marc helped me for a few weeks by emailing me info on there cars in stock I told him exactly what I wanted and he got it!! Rafael had it easy because he knew they had the car of my dreams, but he was ve there cars in stock I told him exactly what I wanted and he got it!! Rafael had it easy because he knew they had the car of my dreams, but he was very welcoming and professional, he made me feel comfortable and was so nice to my children!! Luis was very nice he is the best because he got the finance deal that was right for me!!! I love these people and will be back anytime I want to trade in ..... Thank you guys you changed my life and gave me a much better car then I had !!! -Amanda D.- More
by Amandaallen071807
December 26, 2013
We went here to purchase a prius we saw online after a terrible storm that destroyed our vehicle a year or so ago. We were handed Neil Sarrubo and took a test drive. From the get-go, the guy was a typic terrible storm that destroyed our vehicle a year or so ago. We were handed Neil Sarrubo and took a test drive. From the get-go, the guy was a typical used car salesman i.e. he was overly chatty and did not know much about the vehicle’s specifications at all. I have purchased many cars in the past so I know how the routine works. We get down to business and start tossing numbers back and forth – he used the usual tactics and we finally agreed on a price. The price was not good, but we needed a car right away so we bit the bullet. We figured we could drive off the lot with the car same day as it was an early AM on a Saturday, but supposedly the bank that dealership deals with is closed on the weekend. This was strange and not true, but no worries. We were promised the car would be ready in a few days with rubber car mats as was agreed upon. Few days later, Neil called saying all is ready for pickup. I live about 1 hour from this place, so I wanted to make sure the car was ready with all accessories. I heard a resounding YES on the other line. We drove over and, once we got there, we were told that “the car is ready, but we still have to order the rubber mats and another programmable key”. FYI, mats are always available at dealers and, if worse comes to worst, they can always pull them from another vehicle for customer service. I was angry, but took it in stride and chalked it off to “ish happens”. Neil promised that the key and mats would be ready and I could come pick them up in a few days. I didn't hear from Neil for about 5 days, and that’s when things became muddy. He kept giving me the old run-around and, before you know it like 3 weeks passed with the same excuse! I called the dealership many times, and spoke to many managers – they all gave me the same run-around. I called Toyota Corporate and filed a complaint about the dealership. Finally, after calling for 5 weeks, I received a return call that the accessories were ready. I am so glad I never have to see these people again. I would advise anyone strongly against going to this place. More
by Spinal
December 10, 2013
Overall a very good experience buying a used car here. We spent several months looking for a used vehicle at this dealer and other Toyota dealers since we were specifically looking for a Sienna Limited whic spent several months looking for a used vehicle at this dealer and other Toyota dealers since we were specifically looking for a Sienna Limited which is relatively hard to find. Neil was our sales consultant and he provided patient, friendly and helpful service as we went on several test drives. One our first visit we did not find the Sienna we were looking for, and over the next several weeks Neil called us whenever a Sienna Limited came in. The sales consultants at the other Toyota dealers we went to did not do that. After we found the car we wanted at this dealer Neil was very helpful and instrumental in getting the car registered since we were out of state and it was a somewhat complicated process. I made many phone calls to Neil and he was always helpful. On the day we purchased the car, the finance manager Luis explained the financing in a friendly, clear way and answered all our questions thoroughly. Overall we had a friendly, accommodating, no-pressure, helpful experience at this Toyota dealer. We highly recommend this dealer. More
by dinper
December 06, 2013
Recently late one night my wife 'potholed' our Highlander Hybrid making it difficult to drive and turning the 'you are skidding' light constantly on. The next day I called DCH Toyota and they sai Highlander Hybrid making it difficult to drive and turning the 'you are skidding' light constantly on. The next day I called DCH Toyota and they said they were happy to see our vehicle and do whatever it took to fix it. I dropped it off around 10:00AM and by 1:00PM it was fixed and for far less money than I had feared. I highly recommend this dealership. From the person who greeted me in their indoors drive in drop-off lane to the greeter to Helene Pesce, my service rep, to technicians who passed by in the waiting area EVERYONE was friendly, courteous, and professional. The service area is clean and comfortable with free coffee and bagels on offer. For those who have to wait for their car to be fixed I note that a variety of tasty lunch spots are a moderate walk away on E. Boston Post Rd (aka Rt 1). Even closer is Walter's Hot Dogs - a local icon. My only criticism (and caveat) is that the person who spoke with me on the phone, knowing that I would be a first time customer, should have made sure I knew that the service center is not at the sales dealership - it is instead at 700 Waverly Ave. That said, as soon as I exited my vehicle at the dealership a salesman came over and gave me directions to the repair facility. More
by ljmiii
Employees Worked With
Helene Pesce, A. Rivera
December 06, 2013
We were looking for a vehicle for our nanny to use when she has our kids, and were wavering between a minivan, an SUV, or something like a Prius. We found a good selection online at DCH Toyota, and went to she has our kids, and were wavering between a minivan, an SUV, or something like a Prius. We found a good selection online at DCH Toyota, and went to take a look. April came out to talk with us, and was very friendly and helpful. We went on test drives with a Sienna, a Highlander, and a Prius. Despite the disparity between the vehicles, April was very helpful to us deciding which to go with. We opted for a Sienna, since, as April said, it's a vehicle you grow into. No annoying sales pressure- April let us know the plans for the van, and the price. We left to think about it, and later on April called me with a lower price. We took it, and through the process, April was quick and efficient gathering all our info and processing the sale. We picked it up two days later, and April came in on her day off to complete the sale. Luis did a good job completing the paperwork- very pleasant and efficient. Overall, very pleased with the process and purchase. Good vehicle, great service, good price. What more can you ask for? More
by ctenidae
Employees Worked With
April Zanotti
December 04, 2013
My husband and I had an excellent experience with every employee we met at Toyota City. They went out of their way to help us and facilitate our purchase. All were friendly and knowledgeable, especially N employee we met at Toyota City. They went out of their way to help us and facilitate our purchase. All were friendly and knowledgeable, especially Neil, and we will definitely return to Toyota City when we're purchasing another car. More
by lcorrsin
Employees Worked With
April
November 30, 2013
This was the second car we purchased from Rafael Mancebo. He is a true professional and made our experience seamless. When we are ready for another vehicle, we will absolutely go see Rafael again. He makes p He is a true professional and made our experience seamless. When we are ready for another vehicle, we will absolutely go see Rafael again. He makes purchasing a car easy and the experience a pleasant one. More
by cpollak
November 27, 2013
My experience at DCH Toyota was a one that i will remember. After months of searching for the perfect car, i came across a Toyota at Toyota City. April Zanotti came out and greeted my father and I wi remember. After months of searching for the perfect car, i came across a Toyota at Toyota City. April Zanotti came out and greeted my father and I with a vibrant personality and a big smile. I have never felt so comfortable at a dealership as she was not pushy or aggressive in her sales strategy. She was also very knowledgeable about the vehicle. April even impressed my father (an incredibly stubborn and knowledgeable car person) with her fantastic attitude and work ethic. After the leaving he dealership and some thinking, i was sold. The next day i drove away with a fantastic car and a great experience regarding April! More
by bobo13579
Employees Worked With
April Zanotti
