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Toyota City
Mamaroneck, NY
1,070 Reviews
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1,070 Reviews of Toyota City
March 07, 2019
Excellent! Brandon a a great guy, helped me a lot! I wish him all the best! Had a nice conversation with Allen. And I like my car. Brandon a a great guy, helped me a lot! I wish him all the best! Had a nice conversation with Allen. And I like my car. More
by IgorF
Employees Worked With
Allen Stern
March 07, 2019
Fantastic customer service Great customer service with follow ups. Went above calling my 3rd party carrier and finalizing all the coverages. Got me a better price on rental and Great customer service with follow ups. Went above calling my 3rd party carrier and finalizing all the coverages. Got me a better price on rental and did all he could to make my experience the best it could be. More
by Emendez106
Employees Worked With
Gabriel Rosario
March 06, 2019
Excellent Car Dealership Dealing with DCH for over 25years and have never been disappointed. Excellent friendly knowledgeable staff that always go the extra miles to get you Dealing with DCH for over 25years and have never been disappointed. Excellent friendly knowledgeable staff that always go the extra miles to get you satisfied More
by Eddie O
Employees Worked With
Brandon Gross , Allen Stern
March 02, 2019
Professional dealership and service deparment Professional Dealership and Service Department! Joe Modica [manager] and Michael Vetrano [personal service rep] are always a pleasure to deal with. Professional Dealership and Service Department! Joe Modica [manager] and Michael Vetrano [personal service rep] are always a pleasure to deal with. I highly recommend them to anyone who owns a Toyota. More
by Alan
Employees Worked With
Joe Modica, Michael Vetrano
March 02, 2019
Great Sales Experience I have been purchasing vehicles at DCH Toyota City for years. Every sale was handled by Marc Ellison. He is the reason I keep going back. He’s frie I have been purchasing vehicles at DCH Toyota City for years. Every sale was handled by Marc Ellison. He is the reason I keep going back. He’s friendly, knowledgeable, helpful and honest. More
by Tchirles
Employees Worked With
Marc Ellison
February 24, 2019
Virginia Bisconti is an Amazing saleswoman! Virginia is extremely professional with 30+ years of experience working for Toyota. She ensured that she got me the best deal on my 2019 Highlander. Virginia is extremely professional with 30+ years of experience working for Toyota. She ensured that she got me the best deal on my 2019 Highlander. Virginia explained the vehicle thoroughly and answered all my questions. She made the buying experience seamless! I will definitely return back to Virginia in the future! More
by Denise
Employees Worked With
Virginia "Ginny" Bisconti
February 23, 2019
DCH Toyota SERVICE ease of making appointment. quick service time. courteous staff. kept informed during my visit as to how much longer it would be .hit it out of t ease of making appointment. quick service time. courteous staff. kept informed during my visit as to how much longer it would be .hit it out of the ballpark on all 3 counts. More
by Happy customer
Employees Worked With
Gabriel Rosario
February 23, 2019
DCH Toyota Experience Everyone at the dealership was very professional & accommodating. Virginia Bisconti made sure that I got exactly the car I was looking for. Hugh Ryan Everyone at the dealership was very professional & accommodating. Virginia Bisconti made sure that I got exactly the car I was looking for. Hugh Ryan , the General Manager, was also excellent, making sure that all my concerns were addressed. The Service staff is very professional and great to deal with. This is my second purchase at DCH. I highly recommend them. More
by Highlander#3
Employees Worked With
Joe Modica, Virginia "Ginny" Bisconti, Daniela Borda, Gabriel Rosario
February 15, 2019
Rude, bullying, misogynist, homophobic and incompetent At first our salesperson, Brandon Gross, was friendly and low pressure. When we took our test drive he made a racist comment apologizing for a Hip Hop At first our salesperson, Brandon Gross, was friendly and low pressure. When we took our test drive he made a racist comment apologizing for a Hip Hop station on the radio but we ignored this because we were excited about the car. As soon as we put the deposit down on the car this friendly and low pressure demeanor changed. Sydney, "the finance guy" began pressuring us into filling out their finance application before we had a chance to check with other lenders. We did end up getting a good rate through the dealership but when we began signing the paperwork Sydney refused to answer any of our questions and ridiculed us for even asking them, suggesting that we didn't trust him because of our gender. He refused to call me by my preferred name, even though I asked him to several times. He made it clear to us that he was in a hurry to be somewhere else and had no interest in helping us other than trying to sell us the rip-off third party warranty. His behavior towards us was rude, disrespectful and especially demeaning because all of this happened in front of our seven year old who was extremely uncomfortable. Brandon, our salesperson, was nowhere to be seen until we were walking out the door when he suddenly informed us there was only one key to our car and that it would cost over $300 to have a second key made. After arguing with him we eventually got him to agree to reimburse us for the key but it has been 1 month and we still have not received any reimbursement. Brandon never responded to any of our phone calls and emails and we had to start dealing with John Pritts who also stopped returning calls or emails. We've had to spend hours having a replacement key made and chasing down someone at the dealership who would take responsibility for the promises made to us. I just got off the phone with Hugh Ryan, the manager of the dealership, who assured me our check is on the way, but even after weeks of inquiries and complaints from us still has not had conversations with the staff members who behaved so offensively to us. If we ever receive the reimbursement, an apology for the way we were treated, and an assurance that other women and xxxxx families will be treated with respect we'll update this review. More
by mzfxt
Employees Worked With
Hugh Ryan, Sydney Slotnick, Brandon Gross, John Pritts
February 13, 2019
Scheduled service Very professional and accurate on everything they do and explaining what you need. It has changed from the days that they used to be open till late Very professional and accurate on everything they do and explaining what you need. It has changed from the days that they used to be open till late More
by John
Employees Worked With
Mathew Rivera
