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Toyota Carlsbad
Carlsbad, CA
833 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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833 Reviews of Toyota Carlsbad
July 24, 2017
Very good sales people were very helpful All personnel I came in contact with was great would recommend to family and friends they all seemed very professional and knowlageable would definite All personnel I came in contact with was great would recommend to family and friends they all seemed very professional and knowlageable would definitely recommend toyota of Carlsbad to my friends and family More
by Rick
Employees Worked With
Chase and al
July 23, 2017
Service Dept Molly did an excellent job in taking care of my issue.. She was helpful and kind. She kept me informed as things went along. I appreciate that very Molly did an excellent job in taking care of my issue.. She was helpful and kind. She kept me informed as things went along. I appreciate that very much. More
by nanagigi
Employees Worked With
Molly
July 20, 2017
Great first experience with their service department I had a bit of trouble finding them because the location is different for the service department and for the sales rooms. The check in process went I had a bit of trouble finding them because the location is different for the service department and for the sales rooms. The check in process went smoothly and the service adviser, Steve Guerraro, was well informed, clear, and patient. Best of all, he never tried pushing unnecessary items like so many service shops do. The waiting area has free wifi and real Starbucks coffee, other drinks, a concession bar where you can get excellent lunches including a high protein plate. They eve have a hostess to answer questions. It was an excellent experience and I plan to go back. More
by George H
Employees Worked With
Steve Guerrera
July 19, 2017
Excellent and efficient customer service Employees were very professional and customer oriented. The service advisor specifically Jennifer was excellent, thorough, and efficient in the perfo Employees were very professional and customer oriented. The service advisor specifically Jennifer was excellent, thorough, and efficient in the performance of her duties. She kept me advised of the status and conditions of my 4 runner and made a few recommendations to fix existing minor problems. The free car wash Shell coupon and moderate military discount is greatly appreciated. More
by LikeGolf
Employees Worked With
Jennifer
July 18, 2017
Perfect 10 Kevin Laird and everyone who touched our Highlander went above and beyond to make this repair a lighter hit to the wallet and stress free, which is wh Kevin Laird and everyone who touched our Highlander went above and beyond to make this repair a lighter hit to the wallet and stress free, which is why we trust Toyota Carlsbad. Kevin was a true advocate for our family and we can't thank him enough for his efforts. More
by PhilD
Employees Worked With
Kevin Laird
July 18, 2017
Lured me with lies Please do not go to this dealership. I was lured to this dealership by an employee named Patrick who told me it would be tough but that he could get a Please do not go to this dealership. I was lured to this dealership by an employee named Patrick who told me it would be tough but that he could get a lease for less than $270 a month on a Corolla. When I arrived, he was no where to be found. I was helped by a nice guy named James. Poor James had to deal with the war zone of a mess that Patrick set up for him. The lowest lease they could get me was OVER $500!!!! I don't want someone to get there hopes up in a car that they like and have the rugged pulled out from under them. I'm sorry James for what you had to deal with tonight. More
by Shelby S.
Employees Worked With
Patrick
July 17, 2017
Very efficient I see Kevin Laird and he is very pleasant and efficient. My overall experience has always been positive.The coffee is good and the lobby is always so I see Kevin Laird and he is very pleasant and efficient. My overall experience has always been positive.The coffee is good and the lobby is always so clean.Checking out and paying for my service was very honest and easygoing.I look forward to my next visit with Kevin. More
by Elizabeth65
Employees Worked With
Kevin Laird
July 15, 2017
Damaged my truck, Never Made it Right Unbelievably poor experience with Toyota Carlsbad. The lot attendant crashed my truck into a pole breaking my driver side mirror, denting and scra Unbelievably poor experience with Toyota Carlsbad. The lot attendant crashed my truck into a pole breaking my driver side mirror, denting and scratching the door panel as well. I could hear the guy at the kiosk talking to the attendant over the walkie-talkie saying to just "bend the mirror back" but it was beyond a band-aid fix. They pulled my truck down to the Service Writer's office and as I walked over, the lot attendant jumped out of the truck without an apology or eye contact. Service Writer did not apologize either, but he promised to "make it right." I understand accidents happen and my truck is a bit older, but an apology would have certainly been appreciated. I waited a week to see my truck again, took time off work and came out to look at the work they performed. Full disclosure, my Tacoma is 17 years old and the paint is a bit faded, but that's no excuse to not even ATTEMPT to match or blend the paint at all. My driver side mirror now vibrates constantly and the reflection makes it very distracting to drive. Never had that problem, and even the passenger mirror is perfectly still even in gale-force winds. So now, I have a bright red driver door (no paint matching attempt at all), a broken mirror that was half-assed in the replacement and on top of it all, there's small chunks of oil or something on the interior upholstery that spread and stain when I tried to clean them. I spent all weekend re-cleaning my truck and the Service MANAGER, Dave Marchienne (apologize if I spelled your name wrong, Dave) has essentially told me to deal with it. I took it back to have the General Manager, Ivan Mendelson, look over the truck and the completely sub-par effort put forth by his service staff. He agreed the work was poorly done and we would hold on to the truck, and call me on Monday to review a few different options to make me whole. I received a call from Dave Marchienne late Monday to say they had detailed, clay-barred, polished my entire truck. Here's the problem, that doesn't restore the paint back to original condition, and it certainly did not help blend the poor paintwork performed. Now, nearly a month later, my truck looks no better than it did before the detailing they did. I'm pissed because my truck's panels used to match, and now they don't. My mirror never had problems, now it bounces and shakes, making the reflection incredibly distracting. They refuse to fix those problems they created. They didn't even offer to knock a few bucks off my service bill. What a joke. This place sucks, the service is awful and they are poor communicators. I requested a quote to repaint my entire truck so the panels all matched, Dave never got back to me. Ivan never got back to me. This place is a joke and I will be taking my truck to TOYOTA EL CAJON from now on, I'm sure I will be treated much better there. I take a great deal of pride in have a well-serviced, clean, and all original vehicle. I thought taking it to a Toyota Certified Service Center would be the best way to go, but this whole experience has left an awful taste in my mouth. Also, many of the recommended services are just a cash-grab effort. I was told my battery "failed the test." That's funny, never had any trouble with it, but I know there's more than meets the eye with vehicle charging systems and electronics so I took my truck over to AutoZone and had the perform a free battery and alternator test. Guess what? Nothing wrong with my battery or alternator! Whew! Glad I saved that $200. That's $200 of my hard-earned money that TC will never get. Won't ever return. More
by steven416
Employees Worked With
Kevin Laird, Ivan Mendelson, Dave Marchienne
July 14, 2017
Purchase of a Certified Vehicle My experience was great. The sales staff was very patient with me, as I had a hard time trying to decide what to buy. So many great Toyotas to choose My experience was great. The sales staff was very patient with me, as I had a hard time trying to decide what to buy. So many great Toyotas to choose from! In the end, I bought a certified Toyota Tacoma, and am very happy with my purchase. When it comes time to replacing this one, I will definitely return to Toyota of Carlsbad. More
by Lovetaco
Employees Worked With
Anthony Urias
July 11, 2017
My Experience It was a nice day and complimentary people to deal with. Thank you Toyota, I am glad I made a right choice by buyoing my Camry. It was a nice day and complimentary people to deal with. Thank you Toyota, I am glad I made a right choice by buyoing my Camry. More
by Massie Vijoee
Employees Worked With
Tyler
