Town East Ford - Service Center

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience with our friendly staff, especially Shannon, your service advisor. It sounds like Shannon truly goes the extra mile for you! Her understanding of your needs, efficiency in getting you checked in and out, and willingness to be your go-to service advisor are all qualities we value at Town East Ford. We'll be sure to pass along your kind words – she'll be delighted to hear how much you appreciate her service! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon! Thanks again for choosing Town East Ford. We look forward to your next visit!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Crista as your advisor for the past couple of years. It means a lot to us that you trust her with your truck's care. Crista is a valuable asset to our team, and her dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! Thanks again for choosing Town East Ford. We look forward to seeing you and your truck again soon!

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for! At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding. Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your recent service experience met your expectations. Getting you in on time, minimizing your wait time, and providing friendly and helpful service are all priorities for us. It's especially rewarding to know that you've come to expect this level of service from Town East Ford. We strive for consistency and appreciate your continued loyalty! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team. At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark! We look forward to seeing you again at Town East Ford!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly. At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that you experienced friendly and fast service. Our team strives to be efficient and informative, and we're happy to know we answered all your questions thoroughly. We truly appreciate your willingness to recommend us to others. It means a lot!

Town East Ford responded

Thank you so much for the awesome review! We're thrilled to hear that you had a great overall experience. It's fantastic to know you were able to get an appointment quickly and that Erica kept you well-informed throughout the process. We appreciate you recognizing both the efficiency and clear communication. Our team takes pride in completing work accurately and to a high standard, so we're happy to hear everything was done well for your vehicle. Thanks again for choosing Town East Ford!