Town East Ford

From first contact to finalizing the deal, Town East Ford was great to work with. They were very transparent with me up front and we didn't have to do the typical back and forth game. was great to work with. They were very transparent with me up front and we didn't have to do the typical back and forth game. More

CAS and TRAVIS need to be promoted because we need individuals like them ensuring everyone has the level of service I experienced! Efficient, knowledgeable, and went above and beyond. I TRUSTED them t individuals like them ensuring everyone has the level of service I experienced! Efficient, knowledgeable, and went above and beyond. I TRUSTED them the entire way. Travis had my vehicle washed and fueled to make my 4 hour drive home, cannot put a price on that! Cas worked his magic and got me an amazing offer ! More

Travis is amazing. He made sure to get me in the car that I wanted. I was really anxious, but Travis made the buying process really easy. He made sure to get me in the car that I wanted. I was really anxious, but Travis made the buying process really easy. More

Avoid Town East Ford — Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery — it took 13 text messages and two emails just to get the basic information I asked for. Once I finally received the quote, the numbers didn’t add up. I asked where the extra charges were coming from and was told I didn’t qualify for certain rebates due to being out of state. However, their own website clearly states that if a customer doesn’t qualify for a rebate due to location, the same discount would be applied as a dealer discount. When I pointed this out with screenshots, I was told they wouldn’t honor that policy because “they had already discounted the truck.” Zane made me an offer, which I initially declined, but later accepted the next day. At that point, he raised the price by $185. I reluctantly agreed again and asked to put down a deposit to hold the truck — no reply. The next morning, we confirmed a pickup time. I drove over 3.5 hours, only to be told an hour before arrival that the truck had been sold to a local customer because it “made more sense” for the dealership. Zane offered a similar truck with a lower MSRP for the same higher price — a classic bait-and-switch. Despite all these red flags, we still went to the dealership. We did end up purchasing a truck, but even during financing, there were issues. A rebate we were going to apply for ourselves was pre-added in a way that actually increased the price. The taxes were printed on a separate sheet, and after “negotiating,” a new sheet showed lower taxes — creating the illusion of a price drop without actually reducing the vehicle price. Blake seemed friendly, but it’s hard to believe so many “honest mistakes” were truly accidents. Bottom line: be extremely cautious when dealing with this dealership. Their tactics are misleading, communication is poor, and the overall experience was a mess. I would not recommend Town East Ford to anyone looking for a straightforward and honest car-buying process. More

He was real, respectful, kind and fast and trying to make the deal work for me the deal work for me More

Great service! Asked him to get me in and out quickly and he did just that! Car buying takes too long IMO but these guys got us out in 2.5 hrs!! We knew the car we Asked him to get me in and out quickly and he did just that! Car buying takes too long IMO but these guys got us out in 2.5 hrs!! We knew the car we wanted and they made it happen. Go see them!! More