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Town East Ford

Mesquite, TX

4.7
2,825 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,825 reviews

September 18, 2024

Bad customer Service, false information, charge extra fees without knowledge, worst part didn’t do the half of the work, I have to return hours later to get the job done, the place smells quite a bit lik More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The cashier, the representative, and the mechanic.
Sep 19, 2024 -

Town East Ford responded

Thank you for bringing these issues to our attention. We’re genuinely sorry to hear about your experience and that we did not meet your expectations. Providing accurate information, transparent pricing, and high-quality service is important to us, and we regret that this was not reflected in your visit. We would like to address your concerns in more detail and work towards resolving them. Please contact Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to assist you further and ensure your concerns are properly addressed. We appreciate your feedback and hope to have the opportunity to make things right.

September 18, 2024

Appreciate that the Service Dept. took my car and changed the oil, and rotated the tires quick than I expected. More

by CARLTEXAS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Town East Ford responded

Thank you for the great feedback! We’re glad to hear that our Service Department exceeded your expectations with the oil change and tire rotation. We appreciate your trust in us and look forward to providing you with excellent service in the future. If you need anything else, feel free to reach out!

September 18, 2024

Excellent customer service! From the sales team to the finance team!! Very patient and took the time to make sure my needs were met! More

by Karinahdz76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Martínez
Sep 20, 2024 -

Town East Ford responded

Thank you for your fantastic review! We’re thrilled to hear that you experienced excellent customer service from both our sales and finance teams. It’s great to know they were patient and attentive to your needs. We appreciate your trust in us and look forward to helping you again in the future!

September 18, 2024

Everyone was very quick, professional and kind. Got a great deal on my dream car. More

by kristenelysehughes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Town East Ford responded

Thank you for the wonderful review! We’re thrilled to hear that our team was quick, professional, and kind, and that you found a great deal on your dream car. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your new car, and we look forward to serving you again!

September 17, 2024

Cas and Zane were very informative and patient with us during our purchase. They answered all our questions and never pushed us into something we didn't need or want. This is my third car from Towneast Fo More

by manduh2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Town East Ford responded

Thank you for your fantastic feedback! We’re thrilled to hear that Cas and Zane provided you with informative and patient service during your purchase. It’s wonderful to know that you felt supported without any pressure. We truly appreciate your continued trust in us for your vehicle needs and are honored to be considered the best dealership in the DFW area. If you need anything further, please don’t hesitate to reach out. We look forward to serving you again!

September 17, 2024

Clean, nice place and people. Problem was my end. Once I was able to give a pathway Jim ran with it and had it done. More

by dennisjmartin1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : USMC SGM Jim
Sep 18, 2024 -

Town East Ford responded

Thank you for your review! We're glad to hear that you found our dealership and team to be clean and friendly. It’s great to know that once you were able to provide the necessary information, Jim was able to handle everything efficiently. If you need any further assistance or have additional questions, feel free to reach out. We're here to help!

September 17, 2024

Very professional service, would recommend them to anyone. The professionals there are courteous and informative. I appreciate their assistance getting my Ford Bronco Sport working again. More

by Davidfitz87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim artrip
Sep 19, 2024 -

Town East Ford responded

Thank you for the fantastic review! We’re thrilled to hear that you found our service professional, courteous, and informative. It’s great to know that we were able to assist with getting your Bronco Sport back in working order. We appreciate your recommendation and look forward to serving you and anyone you refer in the future. If you need anything else, don’t hesitate to reach out!

September 17, 2024

Farle was determined to make car buying experience a pleasant one. And he did accomplish that! More

by Bridget
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Woolever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that Farle made your car buying experience a pleasant one. We appreciate your kind words and are glad we could meet your expectations. If you need anything else or have any further questions, please don’t hesitate to reach out. Enjoy your new vehicle!

September 15, 2024

I had a very good experience the guy that helped me was very helpful in getting me in and out of there More

by Kuykendalladam502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Town East Ford responded

Thank you for sharing your positive experience! We're glad to hear that our team member was helpful and efficient in assisting you. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

September 15, 2024

The Servise agent was Amazing and took care of me & my Explorer above & beyond. I will drive from Denton. TX to have my Explorer serviced in Garland @ Town East Ford. They are the best! More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our service agent went above and beyond to take care of you and your Explorer. It’s fantastic to know you’re willing to make the drive from Denton to Garland for our service—what a compliment! If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to seeing you and your Explorer again soon!

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