Tower Honda of Longview

Almost Got Me I was in the market for a new car because my previous one began to cost more than it's value. I dreaded this day but it was upon me. I knew which make I was in the market for a new car because my previous one began to cost more than it's value. I dreaded this day but it was upon me. I knew which make of cars I was interested in, Honda being the main one. So I decided to visit Tower Honda after shopping online I found a sweet 2016, with 6k miles for 26k. I was open to newer used, that seemed to be right in my price range. Watched it for a whole week. Finally went to look at it and test drive it on a Friday and I fell in love!! I knew then a Honda was for me!! So we began to talk numbers... I wanted to see what they would say, what they could offer for my car..This is where things went all the way bad. The price of the car on the internet was 26k, on the vehicle itself, 26k...I even told them I wanted to look at the car they were selling for 26k, the 2016 with 6k miles...So when they brought over the paper work, theylisted the MRSP for 31k....PROBLEM! That pretty much did it for me. I already wasn't too happy that I had to get a new car. I loved my previous one, sooooooooo that didn't help. They said it was listed wrong as their corporate office changed the price and didn't notify them. I decided to try ANOTHER Honda dealership in East Texas and walked away with a 2017, listed at 28k, same model....A used car for 31 or a brand new one for 28, same model, ZERO miles........I'll take the new 2017, please, so I did! More

WRONG TREATMENT OF CUSTOMERS In 2014 I bought a new 2014 Honda Civic from Fenton Honda. I love the car but the MAIN selling point was LIFETIME oil changes for as long as I owned In 2014 I bought a new 2014 Honda Civic from Fenton Honda. I love the car but the MAIN selling point was LIFETIME oil changes for as long as I owned the car!! WOW, that was a big selling point for me. Guess what? Now that Tower Honda bought them out, they no longer "honor" that agreement so I am just out of luck. That will definitely be the last vehicle I buy there and I tell everyone else about it too. Everyone in the service department acted like it didn't even matter. Commitment means nothing to Tower Honda. This is just wrong! More

Buy your Honda elsewhere Purchase a vehicle and was referred by a friend who was to receive a $100 referral check. After several calls after the sale including the GM, no paym Purchase a vehicle and was referred by a friend who was to receive a $100 referral check. After several calls after the sale including the GM, no payment made. Won't return voicemail, I gave up, don't expect them to know you after the sale. More

Bought one, won't buy another. Bought a cr-v when it was Fenton Honda loved the whole experience and would be a lifetime customer, employees were great. Went in now that it is Tow Bought a cr-v when it was Fenton Honda loved the whole experience and would be a lifetime customer, employees were great. Went in now that it is Tower Honda and the girl I set an appointment with wasn't there, she had went home earlier. They wouldn't honor their gift card promotion that she set up. The manager was rude about all of it. Saying that's "just how that girl was" so I left. I'll buy my next Honda elsewhere. More

Can no longer trust the service department. This use to be Brew Honda and they stood behind their commitment to service. Now they have a flashy new property to pay far and seem to not value thei This use to be Brew Honda and they stood behind their commitment to service. Now they have a flashy new property to pay far and seem to not value their old customers. I have paid over $3000 in service there for a 2005 Odyssey and for the last $500 expense for 6 areas, I checked 4 of the 6 and 3 were done wrong or not at all, even when reminded to do them. I was told the power steering reservoir replacement with the flush would be included in the $90 cost from two advisers and then charged $20 for it. When questioned about it twice, they acknowledged they told me it was included but refused to hold to their agreement. I change my own oil now and wouldn't recommend this dealership to put air in a tire unless you have your own pressure gauge. Former customer from Kilgore More

Typical mind games and high turnover In July 2014, I traded a used Honda for a new Honda. I already knew what I wanted for the trade and what I was willing to pay for the new one. Still, In July 2014, I traded a used Honda for a new Honda. I already knew what I wanted for the trade and what I was willing to pay for the new one. Still, it took almost three hours of the typical car dealer games involving the salesperson and a couple of different managers to get what I wanted. I can't say this dealer is any worse than the average car dealer, but they sure aren't any better. They may be friendly, but I don't visit dealerships to make friends. I go there to purchase a new vehicle at a fair price. More