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Tony Serra Nissan

Cullman, AL

4.5
1,689 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,689 reviews

April 20, 2024

I was told that the dealership does a inspection of used vehicles before selling. Not true, tail light was out, air filter was very dirty, and oil change was past due. More

by gordonjoyner1954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None of these
Apr 23, 2024 -

Tony Serra Nissan responded

Our manager would like to speak to you regarding this matter. Please give us a call at 256-739-1771 at your earliest convenience. Thank you and have a great day!

April 18, 2024

Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to More

by Steve Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Krise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gouge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Bullard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Mills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kilgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Harbor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Coombs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kellan Dunigan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

April 15, 2024

The people are very friendly, polite and respectful. They are also very knowledgeable about the work being done on your vehicle and answer any questions you may have. More

by marthachesser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 12, 2024

Great customer service! Professional young lady out front! Quick service! I will return to this dealership for service More

by rlb4241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandolyn powell
Apr 16, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 12, 2024

Chris is a very good mechanic recommend him to anyone who has a issues with their nissan More

by bspeegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 11, 2024

Saleswoman Jamie Graves was excellent and very friendly and understanding of my situation. Good experience More

by coreyglasscock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Graves
Apr 13, 2024 -

Tony Serra Nissan responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2024

Very friendly sales people and they worked hard to get me approved. Come see them More

by jimmyhaynes52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 10, 2024

Great customer service, no hassles over prices, vehicle was exactly how it was described, and process was quick. More

by sc.ga2525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie
Apr 12, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 10, 2024

On time, no issues- first 5000 mile check up and wasn’t expecting any problems! More

by lajanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnson
Apr 12, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 10, 2024

Service is excellent, always get treated very well when there for service. They always go over everything with me after the service is complete More

by rnichols40
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 10, 2024 -

rnichols40 responded

Great group of people to work with, so friendly and always eager to assist you. Brian is great with letting you know what you need on a level you can understand.

Apr 12, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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