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Tony Serra Nissan
Cullman, AL
1,687 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,687 reviews
Verified Customer
May 16, 2024
Such friendly people in service, BEST group ever to work with, thank you all for taking care of me with, thank you all for taking care of me More
by rnichols40
May 14, 2024
The vehicle was not properly inspected. The entire frame was rusted and when we asked about it, we were told that no one at the dealership was aware of it. If the oil had been changed and t The entire frame was rusted and when we asked about it, we were told that no one at the dealership was aware of it. If the oil had been changed and the truck inspected like we were told, someone would have noticed the terrible damage to the frame. The dealership then told us to come back and they would buy the truck back from us, and when we got there, we were told that they wouldn’t be able to buy it but only trade it for a more expensive truck. When we told them we wanted the same payments for the other truck, we were told we were unreasonable. When we asked why they told us to come back to the dealership for them to buy it back and then changed their minds, we were told that they really just wanted to get us there to see if we’d trade. They never had intentions of buying it back. So then we had not only bought a lemon, but we’d missed multiple days of work while going back and forth with the dealership. It was a complete nightmare and I wouldn’t recommend anyone use them! They did eventually pay to have the frame repaired, but not before causing a lot of stress and anxiety for us. More
by Oliviasapp14
Employees Worked With
John Wayne was very helpful. The only good experience out of the entire thing.
May 13, 2024
James is hands down one of the best I’ve ever dealt with. He went above and beyond to get us not what we thought we going to get, but better. We will be dealing with him again. He went above and beyond to get us not what we thought we going to get, but better. We will be dealing with him again. More
by malloriembrown
Employees Worked With
James Bavar
May 10, 2024
My wife brought it in and handed them a index card stating oil ,filter and rotate tires when she to desk it was $45 charge for an air filter that was not ask for. stating oil ,filter and rotate tires when she to desk it was $45 charge for an air filter that was not ask for. More
by rckritner1945
Employees Worked With
May 09, 2024
Had a service due on my truck and took it to Tony Serra Nissan. The immediate impression was great. My service advisor, Mandolyn P, met with me and discussed the service details and took care of my vehicle Nissan. The immediate impression was great. My service advisor, Mandolyn P, met with me and discussed the service details and took care of my vehicle. She was exceptional, professional, and courteous. Definitely a change from most dealership service departments. I was called when the service was complete and the truck was brought to me. Incredible experience I wasn't used to getting this treatment. Thanks again. More
by kevin_mos
Employees Worked With
Mandolyn Powell
May 08, 2024
Nissan Cullman serviced my Rogue in a timely manner and everyone was very helpful and friendly. Thank you everyone was very helpful and friendly. Thank you More
by chrislynnpayne
Employees Worked With
