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Tony Serra Nissan

Cullman, AL

4.5
1,687 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,687 reviews

May 22, 2024

Great experience, awesome customer service, and easy to work with. My salesman Jeremy Cooper was amazing! More

by sarahe71089
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooper
May 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

John Wayne really listened to our situation and got us a deal on a car that fit our budget More

by ryanhasreturned
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jody John Wayne
May 22, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

I had appointment at 12:30 and it was 1:45 before my truck was finished. This was for oil change and tire rotation… too long of a wait. To have had an appointment. More

by jgraham32010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
May 22, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

May 21, 2024

Well the service manager is the one who told me to bring it up to you and he just sat in his office and didn't say anything to me except when it was time to leave More

by hobertbutts82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Tony Serra Nissan responded

We apologize, but it is impossible to properly diagnose your vehicle when you have taken it somewhere to have the codes deleted before you brought it in to us.

May 20, 2024

The staff is very nice, supportive, and welcoming. Tony Serra Nissan has good deals as well. More

by tringlen04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Coombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 20, 2024

Did my Oil change, tire rotation, and recall Very good service. Was informed about my car needs More

by dw1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 19, 2024

Always top notch service. Everything was done that needed to be as well as things that needed to be addressed. More

by amshockley94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashtin Hipp. Mandolin Powell
May 21, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 19, 2024

We had a great experience with all but 2 of the employees. They were patient with all of my husband's questions and we are very pleased with our purchase. More

by mcclendond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan was excellent.
May 21, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 18, 2024

It’s clean, The staff is courteous, professional, explain in detail what’s going on with the vehicle. More

by scallingwood4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 18, 2024

The cost to have something fixed or bought is about twice any where else. Cost of another key for car is right at $ 500. More

by doncham50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to Chuck Kennedy at (256) 739-1771. We look forward to hearing from you.

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