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Tony Serra Nissan
Cullman, AL
1,687 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,687 reviews
June 20, 2024
It was a great experience some of the people are really awesome and some can work on better customer service skills ,my sales person was amazing (Cody). this is my 3rd car buying experience with this deal awesome and some can work on better customer service skills ,my sales person was amazing (Cody). this is my 3rd car buying experience with this dealership and y’all are great Keep of the great work. More
by lakedrahoward
Verified CustomerEmployees Worked With
Cody Salem
June 19, 2024
Quick service great communication on what needs to be done. Always in contact regarding the services amd when the vehicle will be done done. Always in contact regarding the services amd when the vehicle will be done More
by nathandriver01
June 18, 2024
Great customer service. It was quick and easy process. Everyone was friendly and helpful. Thank you for all you do. It was quick and easy process. Everyone was friendly and helpful. Thank you for all you do. More
by Melissa
Employees Worked With
June 17, 2024
3997 add on protection plan and "no refundable" powertrain warranty on every vehicle. Even if you don't want loadjack and a tracker system. Another Serra dealership GM says they should give me a fu powertrain warranty on every vehicle. Even if you don't want loadjack and a tracker system. Another Serra dealership GM says they should give me a full refund but the answer I received was no. Buyer beware of HIDDEN FEES. Better yet I'd just stay away, if it's at a Serra dealership add $4000 to the advertised price at minimum. Also, even though the vehicle may have listed amenities on their add doesn't mean it will come with them. More
by daniel36wood
Employees Worked With
Sales manager
June 15, 2024
I don't even want to give one star! I bought a car about 2 months ago. Engine light came on before I even got out of Cullman. Was told your dealership would fix the car. Was then sent t I bought a car about 2 months ago. Engine light came on before I even got out of Cullman. Was told your dealership would fix the car. Was then sent to Huntsville Bill Penny because Catalytic Convertor is bad. Bill penny said it has an aftermarket Catalytic convertor. They did nothing to fix it. So I went back to Tony where Rhett said Chuck would order parts and fix the car. Almost 2 months later nothing, was told parts are hard to get. NOTHING! I called Mitsubishi in Biringham and they said 2 days for parts. I have reached out to Rhett and to parts again today June 15th was told they would look into why the parts arent there and they would call me right back. ONCE AGAIN I GET NOTHING! I am also seeking consultation for Lemon law on this dealership if you all can't make this right. I have a planned trip out of state soon and my car is not fixed! Also the A/C quit working today. More
by MISTY9495
June 13, 2024
Super-friendly and courteous personnel. Clean waiting area and restrooms. Arrived a few minutes before scheduled appointment, and car was processed exactly when scheduled. No attempts to up Clean waiting area and restrooms. Arrived a few minutes before scheduled appointment, and car was processed exactly when scheduled. No attempts to upsale me on work that wasn’t a necessity. Work completed and car returned in under an hour (oil change / tire rotation / general inspection). Great job .. great staff !! I will use again. More
by Ace
Employees Worked With
June 13, 2024
Temperature in waiting area was very comfortable. Had good popcorn fast service I will return Had good popcorn fast service I will return More
by atchley2578
June 10, 2024
9:34 5Gc Tony Serra Nissan Your Review • 15 Word Minimum Best service I've ever received at a car dealership! Jason Dumas was great! I made an appointment, told him what I wanted and he saw me imme Minimum Best service I've ever received at a car dealership! Jason Dumas was great! I made an appointment, told him what I wanted and he saw me immediately. He had all the information ready when I arrived. He was very knowledgeable and explained everything about the process! I will definitely recommend my friends and family to Tony Serra and Jason Dumas! The entire staff were personable and made me feel very welcome! More
by vickieshwab135
Employees Worked With
Susan Sheridup
June 08, 2024
xxxx poor service sold us a lemon with preexisting conditions…Now they want take responsibility for their actions… we gave up and have pursued legal action. Don’t do business here. conditions…Now they want take responsibility for their actions… we gave up and have pursued legal action. Don’t do business here. More
by 4fieldsfamily
Employees Worked With
General manager Amir
