Tony Honda Hilo

Service was great- prompt. Personable. sales person, Micheal was very informative and knew detail features of misc. vehicles options shown. Offered new & used. Took time after purchase to m sales person, Micheal was very informative and knew detail features of misc. vehicles options shown. Offered new & used. Took time after purchase to make sure I knew how to use features. More

Above and beyond Made an appointment for an A1 service. A few days before a situation arose where I would need the car dropped off at my wife’s workplace. Despite re Made an appointment for an A1 service. A few days before a situation arose where I would need the car dropped off at my wife’s workplace. Despite requiring a two day advance notice to drop vehicles off, Lori and the staff was able to accommodate our request. This helped us out immensely and was greatly appreciated. More

Customer service is great! The service I get from the time of making an appointment to getting my car back is the BEST. Glenn explains everything to me so I understand and I app The service I get from the time of making an appointment to getting my car back is the BEST. Glenn explains everything to me so I understand and I appreciate that being a Kupuna More

Battery Died...Clint to the rescue My battery died and I showed up last minute and needed help changing out the new battery. Clint stopped what he was doing and solved my problem and go My battery died and I showed up last minute and needed help changing out the new battery. Clint stopped what he was doing and solved my problem and got me help in a timely manner More

We got shafted They were very warm and friendly during the sales process. After that, not so much. They sold us a car with a leaking water pump and a blown head gask They were very warm and friendly during the sales process. After that, not so much. They sold us a car with a leaking water pump and a blown head gasket for $4,000. Cost to repair is $4,000. They said all they could do for us is sell us another car. STAY AWAY. STAY FAR AWAY. More

Great and Fruitful Experience My visit was very pleasant. I felt very comfortable dealing with everybody I met with. Very professional, patient, friendly and efficient staff and se My visit was very pleasant. I felt very comfortable dealing with everybody I met with. Very professional, patient, friendly and efficient staff and service. I felt no pressure to buy More

Happy enviroment! much faster than Big Isle Toyota by 3 hrs Great movies for family, phone charging station ;-), laptop, Wi-Fi, everyone greeted us, they all have smiles on their faces, coffee & hot chocolate, Great movies for family, phone charging station ;-), laptop, Wi-Fi, everyone greeted us, they all have smiles on their faces, coffee & hot chocolate, water bottles. Cutter downtown Oahu and Big Isle Honda Hilo have one of the best service - my fav dealerships. All staff acknowledges customers, whether you’re there to browse, purchase, servicing or there to utilize their restrooms. GREAT 👍🏽 MANAGEMENT ***** (5 star rating) More

Hilo Honda folks ALWAYS gives me that peace of mind! Whenever I need help with my FIT, Glen and the entire team at Hilo Honda do everything in their power to help me. Whether it's routine service or a p Whenever I need help with my FIT, Glen and the entire team at Hilo Honda do everything in their power to help me. Whether it's routine service or a panicked call from me because my drive from Waimea produced another flat (darn rock slides), everyone (especially Glen) at Hilo Honda bends over backwards to do everything they can to get it done for me. They're amazing. Thank you. More

Problem Solved It took a while but persistence solved the brake problem. thanks to the guys in the service department. We are “happy campers” and I am confident tha It took a while but persistence solved the brake problem. thanks to the guys in the service department. We are “happy campers” and I am confident that Bree is driving a safe vehicle. We’ll see you in a few months for new tires. More

Fast, very helpful, understanding Everyone was very welcoming, helpful, gave great tips. Service was great offered a compliment shuttle to drive us around while waiting for our oil cha Everyone was very welcoming, helpful, gave great tips. Service was great offered a compliment shuttle to drive us around while waiting for our oil change and tire rotation to be done. Overall great experience! More