Tony Honda Hilo

Set amount for labor charges Had to pay a total labor charge of 6 hours when repair took only 4 hours. When you are being charged $127 per hour, that's a lot of money! Was told Had to pay a total labor charge of 6 hours when repair took only 4 hours. When you are being charged $127 per hour, that's a lot of money! Was told it's a fixed labor charge for that type of repair. Wonder if this is standard practice for all auto repair centers? The car is running well now, and overall customer service was very good. More

The Service Staff is very friendly, helpful and knowlegable. The only problem I have is that to trouble shoot problems with my Mercedes, I need to get on a waiting list until a Mercedes specialist knowlegable. The only problem I have is that to trouble shoot problems with my Mercedes, I need to get on a waiting list until a Mercedes specialist comes to Big Island Honda. My Mercedes has been on the waiting list since June because of having a very rough idle in the mornings or when the engine is cold. More

I feel the customer service I get is excellent. You can schedule your car service for a time convenient for your self. The quality of the service is great. And the spirit of ALOHA is there. schedule your car service for a time convenient for your self. The quality of the service is great. And the spirit of ALOHA is there. More