Tony Honda Hilo

A pleasant shopping experience As I entered the showroom, I was greeted by a sales person who showed me the cars in which I had an interest in purchasing. The salesman, Dean, prov As I entered the showroom, I was greeted by a sales person who showed me the cars in which I had an interest in purchasing. The salesman, Dean, provided good information about the cars. He offered to have me test drive a Honda Civic which I did. The Honda Civic was the car high on my list. He reassured me that indeed it is one of the "best". So now I am a happy owner. I appreciate Dean's courteous, helpful and respectful demeanor. At this moment, I am not sure if I can recall names correctly, but the finance manager, Katy was also courteous and informative.. And worth mentioning is that cold, refreshing bottle of water from the young lady(salesperson?) Also, The rain guards were installed very nicely. It appears that there is great team work at Big Island Honda Hilo. I'd like to mention that BI Honda was my first stop so as a result the only one. More

The most different car-relationship I have had I purchased a Civic Hybrid, and it has outperformed my expectations. Not only do I spend less than 40 dollars a month on gas, I only have to go in to I purchased a Civic Hybrid, and it has outperformed my expectations. Not only do I spend less than 40 dollars a month on gas, I only have to go in to have the oil changed and a checkup ONCE a year. It is wonderful. With all previous cars, I was spending 400 dollars a month on gas, and having to have it checked 4 times a year, costing me significantly more money. The money I have saved in maintenance and gas has paid my loan on the new Hybrid. In addition, the service at Big Island Honda is very professional, courteous and helpful. Free car washes are a very nice touch. More

Amazing service! Very friendly shuttle driver (John). Accurate, quick and clean change oil plus free multi check points is amazing. Keep up this great job especially d Very friendly shuttle driver (John). Accurate, quick and clean change oil plus free multi check points is amazing. Keep up this great job especially dealing with customers with business. Clint is an awesome advisor. More

Awesome! Defiantly check them out very friendly and knowledgeable. Easiest experience ever check out Tyler deal at big island Honda Hilo he will put you in exa Defiantly check them out very friendly and knowledgeable. Easiest experience ever check out Tyler deal at big island Honda Hilo he will put you in exactly what Your looking for Thank you! More

An excellent service for Seniors! Communication was easy to understand for seniors. Courteous, respectful, and caring attitude that made us feel important and not just a number. Than Communication was easy to understand for seniors. Courteous, respectful, and caring attitude that made us feel important and not just a number. Thank you very much! More

BEST SERVICE IN HILO Keoni provided the best service ever!!! Oil change done within 40 Mintues!! I purchase cars from big island honda because of the best service!! Woul Keoni provided the best service ever!!! Oil change done within 40 Mintues!! I purchase cars from big island honda because of the best service!! Would highly recommend!!!!! More

Professional, courteous, accommodating. Dealership personnel all seem to please their customers with a smile. Many times I take my car in for service maintenance and they find other things t Dealership personnel all seem to please their customers with a smile. Many times I take my car in for service maintenance and they find other things that need changing. Not always do I have the means to replace parts, etc. but overall my experience has been good. More

Professional and Friendly Tyrone was friendly and Professional. My 07 Odyssey Van needed an oil change and tire rotation. There were problems with the oil pan drain plug but Ty Tyrone was friendly and Professional. My 07 Odyssey Van needed an oil change and tire rotation. There were problems with the oil pan drain plug but Tyrone had it fixed for only a small charge. Now my van and I are happy and on the road again. Also, my van was washed free of charge so it is looking good too. My van was finished in just a few hours so I did not have to wait all day. Big Island Honda rocks! More

Very helpful and willing to go the extra mile to satisfy. The customer service was excellent. From the time we walked in we were offered cold bottled water while we waited. The negotiations took longer than The customer service was excellent. From the time we walked in we were offered cold bottled water while we waited. The negotiations took longer than expected because I wanted to trade in two cars. They stayed after closing and no one made me feel like it was an inconvenience. They really worked with my trade ins. They said they will even come and pick up my van and have it washed anytime in the future. That is a really helpful perk! Great experience overall! More

Set amount for labor charges Had to pay a total labor charge of 6 hours when repair took only 4 hours. When you are being charged $127 per hour, that's a lot of money! Was told Had to pay a total labor charge of 6 hours when repair took only 4 hours. When you are being charged $127 per hour, that's a lot of money! Was told it's a fixed labor charge for that type of repair. Wonder if this is standard practice for all auto repair centers? The car is running well now, and overall customer service was very good. More