Tony Honda Hilo

Excellent service Every encounter with Big Island Honda representatives has always been positive. They are kind, patient and clear. They seem to genuinely care about th Every encounter with Big Island Honda representatives has always been positive. They are kind, patient and clear. They seem to genuinely care about their customers and products. They don't rush you in and out. But they are quick! More

Fast and easy breezy experience They were extremely kind and made this entire process of purchasing a car easy! The deal loan and entire process of financing took all but 3 hours and They were extremely kind and made this entire process of purchasing a car easy! The deal loan and entire process of financing took all but 3 hours and I left the car lot with my beautiful 2013 Nissan Altima!! More

Very professional. I Service was exceptional. We always get "first class" service from Lori Taylor. She is very efficient and explains every thing well. I found the waiting room very clean and co We always get "first class" service from Lori Taylor. She is very efficient and explains every thing well. I found the waiting room very clean and comfortable. More

Civic 2010 I always have Exceptional service there... Everyone is very Efficient... Lori handle my concerns professional.. Rate her a 10 ... always concerned com I always have Exceptional service there... Everyone is very Efficient... Lori handle my concerns professional.. Rate her a 10 ... always concerned comes from the heart... others that help me outside (don't know their names) was efficient and polite made sure nobody was waiting too long... everyone was polite and showed Respect for their customers.. True customer service.. More places should have service like Big Island Honda-Hilo...Mahalo More

Satisfied customer We had a very helpful salesperson that made our experience awesome we had to come back a second time. The first time we got a used vehicle the a new c We had a very helpful salesperson that made our experience awesome we had to come back a second time. The first time we got a used vehicle the a new crv. More

No Pressure I like to take my time before buying anything and car salesmen are known for being pushy. The moment I pulled up to Big Island Honda, Joe Starr greete I like to take my time before buying anything and car salesmen are known for being pushy. The moment I pulled up to Big Island Honda, Joe Starr greeted me and allowed me to look at my own pace. At least three times, I came back to look at my options. Never was Joe rude or did he treat me like I was wasting his time. I hated going through the warranty options with employee they sent in and the only reason for not giving five stars. Besides how easy and guilt free the car buying experience was, my Honda is awesome and I am glad Joe Starr let me take my time. More

Good customer service....but poor product! Big island Honda's customer service is great. I should know I've had to deal with them on numerous occasions. Customer service would be the only reaso Big island Honda's customer service is great. I should know I've had to deal with them on numerous occasions. Customer service would be the only reason I would buy another Honda. More

I Love My 2015 Honda Civic I haven't bought a new car in 52 years and as a widow purchasing one now was a little scary but Mr. Owings made me feel relax and put my fear at rest I haven't bought a new car in 52 years and as a widow purchasing one now was a little scary but Mr. Owings made me feel relax and put my fear at rest. When I test drove the 2015 Honda civic I knew that was my car. I just love it . I feel safe driving it now as I have to come home from work late at night. Mr. Owings was so nice in getting everything ready for me to drive it off to work. Thank you so much. More

Happy widow It still is awesome I have had it for less then is month. My 2015 civic Honda is so comfortable and easy to drive. The staff Vincent Owings made me f It still is awesome I have had it for less then is month. My 2015 civic Honda is so comfortable and easy to drive. The staff Vincent Owings made me feel at ease. Thanks you. Big Island Honda Hilo and Vincent Owings is where I went and who I worked with. More

Everyone willing to help I dropped off my car a few hours early, which turned out to be a very busy time for the service department. Garrett and another service member saw mys I dropped off my car a few hours early, which turned out to be a very busy time for the service department. Garrett and another service member saw myself and a few other customers who were waiting and asked if we were being helped. I was able to check my car in without a long wait and was even offered some refreshments while I waited. The service was done exceptionally and by the time initially stated More