Tomball Ford

Entire experience was very positive- knowledgeable folks with great response times and assitance. Either keep me in the loop or fixed my car on the spot! with great response times and assitance. Either keep me in the loop or fixed my car on the spot! More

This past weekend I purchased my 3rd vehicle from Tomball Ford. This was the second vehicle I've purchased with Hillary as my salesman, and he deserves recognition for his patience with me, and his professi Ford. This was the second vehicle I've purchased with Hillary as my salesman, and he deserves recognition for his patience with me, and his professionalism. I feel as though I got a great vehicle for a great price. More

Dealership advertised an "Internet" price. I called to confirm. Drove 70 miles one way to buy the vehicle. Salesman, James B. was great. However, sales manager, John, added $3,000 to Internet called to confirm. Drove 70 miles one way to buy the vehicle. Salesman, James B. was great. However, sales manager, John, added $3,000 to Internet price and said interest rate would be 6% even though Ford had 0 per cent to 3.9% interest. When challenged, he said "you don't" understand how Ford works!". My credit score was over 820 and I have purchased cars for 40 years. I think I know how Ford "works" and I sure know how fraud, bait and switch and false advertising works. More

Things went ok until I got the finance department. Upon reviewing my sales agreement the price had gone up over $ 600.00. They were trying to charge me for the alarm they said they install on their trucks reviewing my sales agreement the price had gone up over $ 600.00. They were trying to charge me for the alarm they said they install on their trucks for insurance purposes and "paint protection". One was around $395.00 and the other around $ 495.00. We had negotiated that the alarm was to be included in the price and the finance mgr had just shown me a piece of paper that had the wording on it that alarm was included. Furthermore I asked them if the alarm was in fact installed on the truck. He showed me the computer screen that indicated the alarm was installed, but they had to check. In fact, the alarm HAD NOT been or installed (as the computer indicated) ,,,,or REMOVED!!! Either way 1. It was to be included in the sales price 2. They were trying to charge me for it 3. It wasn't even installed and I had to schedule a time to come back for installation. I won't even go in to the extensive dialogue about trying to sell me the extended warranty!! Just watch the paperwork..... More

i need a part for my 2005 ford f-150 and clint faxed me a print out and everything and put the part on hold great guy!!!!!!!!!!!!!! made this very easy!!!!! print out and everything and put the part on hold great guy!!!!!!!!!!!!!! made this very easy!!!!! More

Chase was an excellent salesman. Would recommened him and this dealership to any one looking for a great Ford Dealership. Great job Chase!! Love the truck!! and this dealership to any one looking for a great Ford Dealership. Great job Chase!! Love the truck!! More

This was the 5th vehicle that I have purchased from Tomball Ford within the past 11 years. I have been sold on Ford pickups and trucks since 2001. The reliability of all of the purchases that I ha Tomball Ford within the past 11 years. I have been sold on Ford pickups and trucks since 2001. The reliability of all of the purchases that I have made have been extremely good even when approaching80K and 175K miles. It makes me wonder why I keep buying the extended protection. Chase answered the questions that I needed answering and has followed up with me after the delivery. Carlos in financing was very helpful with the final choices on the purchase. When service was required the Tomball service department always told me what was required and what will need attention in the future. They gave me the option. I have always gone through the Ford Xplan when making purchases. When they could beat the Xplan price they told me. More

When I was looking for a new truck I called and talked to When I was looking for a new truck I called and talked to Todd Dorn he was very helpful and friendly. He answered every question that I ask him abou When I was looking for a new truck I called and talked to Todd Dorn he was very helpful and friendly. He answered every question that I ask him about the truck that I was looking at. After I bought the truck I called him back with more questions and he was still very helpful. Most of all Tomball Ford had the best price. I will and have recommend Tomball Ford as the place to buy a new or used truck or car. Bill H. More

Got a very good price dealing with Todd Dorn via the internet sales. Closing was straight forward and fast. No gimmicks or last minute hooks. internet sales. Closing was straight forward and fast. No gimmicks or last minute hooks. More

I went to several dealerships looking for a new fuel efficient car. Every major car company has fuel efficient cars but not all dealerships have people working for you to get you what you need in a car efficient car. Every major car company has fuel efficient cars but not all dealerships have people working for you to get you what you need in a car and go the extra mile. I must have come in 5 or more different times...when Glenda was not there Dave took care of me. When Dave was not there Glenda took care of me. They worked with me as well as they worked with each other and that told me a lot about this dealership and how they work with customers. It was not about the cut throat sale...it was about the customer service and the interaction that counts in hard economic times. I wanted someone who was going to help me find what was best for me in my situation..not just sell me a car. Thank you Tomball Ford for bringing the care of a small family dealership back to the community. It was a pleasure to be helped by such wonderful people. Glenda and Dave you are a great team and that is what I needed...a team to search all of Houston to find my car and then worked a price that made that car be parked in my driveway! I love my Focus Hatchback! Thank you again, J.& V. Pace (and the pace pack) More