Tomball Ford

OUR EXPERIENCE WITH TOMBALL FORD HAS NOT BEEN A PLEASANT ONE. THE UPFRONT SALES PEOPLE WERE FRIENDLY. OUR PROBLEM WITH TOMBALL FORD IS THAT WE BELIEVE THEY ARE DECEITFUL AND DISHONEST. WE CAME IN TO PURCHAS ONE. THE UPFRONT SALES PEOPLE WERE FRIENDLY. OUR PROBLEM WITH TOMBALL FORD IS THAT WE BELIEVE THEY ARE DECEITFUL AND DISHONEST. WE CAME IN TO PURCHASE A TRUCK FOR A GIVEN PRICE. I BELIEVE THAT WHEN YOU SALE A VEHICLE TO SOMEONE, ANYTHING THAT IS ADDED ON EXTRA SHOULD BE REVEALED TO A CUSTOMER UPFRONT. THE MAIN PROBLEM SEEMS TO BE FROM THE FINANCE DEPARTMENT. AFTER OUR EXPERIENCE WE LOOKED AT THE COMPLAINTS FROM THE BBB AND THE REVIEWS FROM TOMBALL FORD ON THE INTERNET, AND FOUND THEY WERE CONSISTENT WITH OUR SITUATION. A PRICE WAS AGREED UPON AT THE FRONT AND THEN WE WENT TO FINALIZE THE SALE. OUR FIRST PROBLEM BEGAN WHEN THOMAS KEPT ON ASKING US ABOUT THE EXTENDED WARRANTY. WE TOLD HIM NO TWICE. EACH TIME HE LOWERED THE PRICE. THEN HE ASKED US IF WE WOULD ACCEPT THE WARRANTY FOR $650.00. WE FINALLY SAID OK. THIS TOOK OVER $1000.00 OFF THE PRICE. HE CLAIMED HE WAS MAKING ADJUSTMENTS IN OTHER AREAS OF THE CONTRACT TO OFFSET THE PRICE OF THE WARRANTY. THIS SHOULD HAVE BEEN A RED FLAG RIGHT THEN TO US BUT IT WAS LATE AT NIGHT AND WE WANTED TO GET THE DEAL DONE. OUR CHIEF COMPLAINT IS THAT AFTER LOOKING OVER THE FINAL NUMBERS HE DID NOT TAKE THE $1000.00. HE SAID HE TOLD US ABOUT AN UNDERCOATED SEALANT FOR $499.00 AND A FABRIC PROTECTANT FOR $499.00 AFTER I CONFRONTED HIM WITH IT. HE SAID THEY AUTOMATICALLY ADD THIS TO ALL OF THEIR VEHICLES. I TOLD HIM IF YOU DO, THEN THE CUSTOMER SHOULD KNOW UPFRONT. IT SHOULD BE SEEN ON THE VEHICLE, ON THE UPFRONT SALE LIKE THE BEDLINER WAS, OR AT SOME POINT OF THE SALE. THIS DID NOT HAPPEN. WE WERE TOLD THAT AUDIO AND VIDEO TAKES PLACE ON ALL OF THEIR SALES. SO FAR TO DATE THEY HAVE REFUSED TO SHOW US WHERE THOMAS PLAINLY SHOWED THIS TO US. WE ALSO TALKED TO BRANDON AND KENT ABOUT THIS AND HAVE GOTTEN NOTHIG BUT A RUNAROUND. THE LADY IN CUSTOMER RELATIONS WOULD NOT RETURN MY CALL. More

well every time I brought my truck in I ended up paying for repairs I didn't need multiple times and of course those particular parts was not covered by extended warranty but would never fix the actual pro for repairs I didn't need multiple times and of course those particular parts was not covered by extended warranty but would never fix the actual problem More

My wife and I went in to lease a Fusion. We also explored the possibility of trading in an Infiniti. Every person that we talked to tried to play fuzzy math with us. Just moving numbers around thi explored the possibility of trading in an Infiniti. Every person that we talked to tried to play fuzzy math with us. Just moving numbers around thinking we were dumb. I'm not talking hundreds, but thousands. No one could explain where those thousands of dollars were going. All we got was...........the finance guy can answer that, it's too complicated. The "finance guy" was just another liar. I had to ask for my keys THREE times before they handed them over. We weren't trying to steal a car, we were willing to take $1K less than book value for our trade-in. These guys are not honest, we were there three hours and everyone we talked to looked us in the eye and lied to us. Buying a vehicle shouldn't be that unpleasant. They're going to make their money, why do they insist in stealing from hard-working honest people? Stay away from these thieves! More

I was helping my brother and his wife look for a car so we came here today by recommendation from a salesman at another dealer. He recommended that we speak to a lady named Jenna (might be misspelled). We we came here today by recommendation from a salesman at another dealer. He recommended that we speak to a lady named Jenna (might be misspelled). We told her our price range, she was indeed friendly but probably because she was trying to get us above our price range which she did. To make a long story short I rated them OK for customer service and good from friendliness because of Jenna. But I also rated the Quality of work bad because of her. Reason being is that she knew our price range and had no interest staying near that price range. Now to the Ugly. We were there early in the afternoon but had to leave to come back. We made it back some time near 7pm to negotiate price. We were told the car was somewhere near $15K earlier in the afternoon by Jenna with no definite price and she said that she would work on getting it down. I waited outside during the negotiation process and came in to look at the final numbers. They agreed on $14,427.00 at $349.00 per month with a $2000.00 down payment. I did some rough calculations and estimated he would be paying a little over 42 months on the car. When I saw the negotiation sheet it said 66 months. I believe the interest rated turned out to be 17.99%. My brother has no credit history so I expected something like that. But that still not the UGLY. I am looking at the numbers and still thinking it is a little off. So I pull up a mortgage calculator on my phone and the monthly payment should be lower than what we were given. So when we go to speak to the financial guy we bring up our concerns about the interest rate and then I asked what is the amount of the loan (because the numbers still looked funny) he says $16,000.00. WHAT! After that the guy tries to convince us to add a warranty and gap insurance which takes the price up to $400.00 per month. Eventually my brother tells him he wants to try to try to get approval from another bank at a lower interest rate so of course they bring in others to try to convince us. During that time I ran the numbers again because I am lost with this $16,000. I asked the next gentlemen who came in what the tax rate was and he said it is 6.25% for the state. So a car that has a base price of $14,427 at a tax rate of 6.25% totals $15,328.69 minus a down payment of $2000.00 equals $13,328.69. ($14,427 X 1.0625 (taxes) = $15,328.69; $15,328.69 - $2000.00 = $13,328.69) Car Max estimates that title and license would be less than $100.00. So what that means is that they were charging us for the original price of the car and they lied about reducing it to $14,427.00. When I tried to ask more details about this the first guy kept ignoring me and the second guy kept going on about him not getting a good interest rate because of no credit history. Then I kept asking the second guy and he said well the $16,000 must have included the warranty and gap insurance. I told him that that was not true because I spoke to the first guy about this price before he ever mentioned the warranty and gap insurance. Then the price went up after he added the warranty and gap insurance. It was for this reason I rated the overall experience and Price as very bad. The lied about dropping the price and tried to get us to buy it at original price without noticing. Total Rip Offs!!! BTW we were looking at a 2008 SUV I believe it was a mazda. More

Dealership employees lack The BASIC communication skills. The Department of Motor Vehicle employees have better customer skills . The Technicians in the shop could not diagnose their way out of a car The Department of Motor Vehicle employees have better customer skills . The Technicians in the shop could not diagnose their way out of a cardboard box. More

Great experience at Tomball Ford! Started with friendly and timely responses and assistance from Chantel Bartges, who was extremely professional and sensitive to what I was looking for and how I wished to and timely responses and assistance from Chantel Bartges, who was extremely professional and sensitive to what I was looking for and how I wished to procure the vehicle. Sales process through purchase was seamless with management from Michael Milano, who was both meticulous and methodical, covering every detail and providing informative information which aided to my purchase. Cannot say enough about the Tomball Ford team as well as the management staff in Finance (Finance Director) and purchasing director. Also love the new truck :). More

I found a F-150 on the internet that I liked. I did my finance application on the site and within 10 minutes I received a call that i was approved and the truck was available. When I got to the dealership finance application on the site and within 10 minutes I received a call that i was approved and the truck was available. When I got to the dealership the folks were friendly and very helpful. I didn't have my heart set on buying a new truck but after the service I received I went ahead with the purchase. The whole process took a couple hours but I never felt pressured or rushed. The truck only had one key which they replaced with a new uncracked fob as well as giving me another spare. I will be going back here. More

Michael was so good to us! She test drove the car and he was very informative, being attentive enough to know she would soon be making a long trip and let her know not to use the cruise control for the firs was very informative, being attentive enough to know she would soon be making a long trip and let her know not to use the cruise control for the first 500 miles. In addition to taking the time to test drive, teach and listen, he also provided drinks, gum and a snack (for my 9 year old daughter), and even produced a bottle of headache medicine for me. We needed to purchase so she could have some time with the car before the trip, but she really didn't want black. Michael actually called several other dealers to find her a car. He genuinely wanted to help us out! And he did! He located the car at Lone Star Ford. He called ahead to have them double check that they actually had the car on the lot, got us a salesperson, and gave them our information, as well as gave that salesperson's information to us. He truly took fantastic care of us! We really wanted to purchase from him; it was unfortunate that we were on a time constraint that wouldn't allow us to wait for a color she liked. More

The basis for my very good review is simple: Tomball Ford ("TF") (specifically, Thomas and Greg H.) recognized that their dealership had made a mistake, and they worked very hard to rectify it. That is some ("TF") (specifically, Thomas and Greg H.) recognized that their dealership had made a mistake, and they worked very hard to rectify it. That is something truly commendable because true integrity does not shrink away when the poop hits the fan. I went in on the first day fairly uneducated about what my positiion needed to be, but I permitted TF to value my trade and we worked up some numbers on a '13 F-250 diesel. The original salesperson said they could get within $70-$80 of my requested payment, and in all fairness, my requested payment was too low for the truck I was pricing. I just did not want to over extend myself not knowing what some of the other variables would be (i.e. insurance and APR). However, the initial estimate was based on the assumption that APR would be Ford Motor Credit's "special rate" of 5%. The salesperson indicated that management was willing to get even closer to my desired payment if they knew I could meet in the middle somewhere. So, I lined up insurance and financing and agreed that I could come up $50 per month, meaning that we were now $20-$30 away from a deal based on monthly payment. I contact the dealership and my original salesperson is absent. I speak with Johnny W., who remembers me and says something like "oh yeah, I remember that we were close to a deal. It should have been a deal. Come on in and we can take care of you." I told him I would be there in about 20 minutes, and he said to see him. So, I go back to the dealership, and Johnny greets me at the door, introduces me to another sales person, and disappears for the rest of the day. So, the new salesperson is Greg H., who is underpaid no matter what he makes. He of course has my file with my trade info, desired payment (now just $20-$30 off of TF's earlier quote), and the information on the new truck we have been working with the whole time. Greg H. goes back and talks to the manager and comes back with the first number which is approximately $100 higher than the estimate from two days prior and based on the same assumed interest rate. Admittedly, I lost my mind. I had already spent over three hours at the dealership two days before and now the estimate is $100 higher than we left it. Although I knew it was not Greg H.'s fault, he unfortunately was there to hear the rant, and I am still sorry for it. On this truck, TF finally gets back within $20-$30 but it is on a lower-assumed interest rate. So, everything that I was told two days earlier was bologna and amounted to a tremendous waste of breath and time. I was furious and ready to walk. After all, the reason I was there was the great treatment I got from TF's service dep't on my other truck and because of the OUTSTANDING knowledge that Ralph M. had on the super duty. I tell Greg H. that it is unfair for him to take the punishment for the mistakes of his management and ask to speak to the manager. It was surprising at first, but Thomas came out and greeted me, and he candidly stated that he had no idea about the discussions two days before but that he could not reach the previous figures based on the same assumptions. At this point, I had already spent 5 hours at the dealership total and had gotten nowhere. However, Thomas asked how TF could keep my business, and I said he can get a truck from somewhere else and make it work (even if it were a prior year model for which more rebates may apply). I went back to work, and within a couple of hours, Thomas and Greg H. had found something and made it work. I signed the paperwork and bought an extended warranty for a very competitive price. I am sure TF still made money, but I searched exhaustively on ESPs and the deal I got was very competitive. I still have not gotten the truck, but I am confident that when it comes in it is delivered, it will be as advertised and perfect. The moral to the story is if you screw up, man up, own up to it, and try to make it right. Everyone makes mistakes but NOT everyone admits to it or tries to correct the mistake. Because of Thomas's and Greg H.'s tremendous display of integrity, TF has now guaranteed that its service and sales departments will continue to get my business and my referrals. My full thanks goes out to Thomas, Greg H. and Ralph M. for making it work. More

Dishonest place. I negotiated an admittedly great deal on an F-150 at another dealership, which Tomball Ford said they'd honor (original place couldn't get the color I wanted). After 2 hours of paperwork, et an F-150 at another dealership, which Tomball Ford said they'd honor (original place couldn't get the color I wanted). After 2 hours of paperwork, etc., they bring me a work-up finance sheet which showed a monthly payment that didn't jive with the financed amount. They said that since they weren't making money on the deal, they'd only sell me the truck at the agreed-upon price if I also bought an extended service plan and a bunch of other crap, which amounted to $270 per month! Ridiculous. More