Tomball Ford

Excellent Experience I had been in email discussions with Chantel for quite some time for myself and others looking to buy a new Ford and in reviewing vehicles, options, e I had been in email discussions with Chantel for quite some time for myself and others looking to buy a new Ford and in reviewing vehicles, options, etc. She was always courteous and very responsive when I would ask for assistance. Once we arrived at the dealership, was assisted by Dave. Dave was very professional and helpful and went the extra mile to ensure we were completely satisfied. The new vehicle was for my daughter and Dave was very thorough and detailed in going over the vehicle features to make sure my daughter understood every option and feature of the vehicle. Next up was Dave's Manager, Tim. Tim also went the extra mile in helping us get the vehicle we wanted at the best price point possible. Overall, very satisfied with the buying experience at Tomball Ford - thanks again Chantel, Dave, and Tim!! More

Your Loyalty to Tomball Ford Means Nothing I bought an F-250 from these guys last year and left a great review. I was thinking about trading in my F-250 for an F-150 for convenience-based reas I bought an F-250 from these guys last year and left a great review. I was thinking about trading in my F-250 for an F-150 for convenience-based reasons that are not relevant here. I called Greg Hall, the salesperson I worked with last year. He told me that he needed some things from me, and I took care of it promptly--within minutes I had gotten him the payoff on my existing truck and had completed a credit application online. My credit qualified me for the best possible rates. I OFFERED TO COME IN if I needed to. Greg instructed me that I could contact him via text, and I contacted him multiple times, seeking an update and asking if I should just come in. I called and left multiple messages. Hours pass . . . nothing. Radio silence. This took place on a day off of mine, which I do not get too often. Finally, about an hour before closing, I called and asked the receptionist for a manager so that I could just kill the deal, and a miracle occurred: Greg picked up the phone. Greg's response to my frustration was something like "Well, I'm gonna take care of the people sitting in front of me first." Keep in mind that I had offered to come in multiple times. I never got an apology from Greg or the others--just that Greg had sold four cars that day and basically had no time for loyal customers who refer customers to Tomball Ford and who are returning to buy another expensive truck. Tomball Ford impressed me last year by owning up to a mistake and fixing it, but their behavior on this occasion made me realize that they are no better than the rest of the pack. I will just shop around for the best deal available and only buy from Tomball Ford if the best deal is available there . . . . but I'll use another salesperson. I should also add that like the other dealers, Tomball Ford advertises their vehicles with all of the rebates applied--even those that only apply to buyers using Ford Motor Credit. However, UNlike Planet Ford and other dealers, Tomball Ford does not make it reasonably clear that these prices reflect rebates that might not be accessible to folks using their own financing. This is VERY SHADY. More

Sales experience was awesome until I got to finance Christian is an amazing guy and does a great job with the sales process. He made the process so simple and it was very stress free. I would recommen Christian is an amazing guy and does a great job with the sales process. He made the process so simple and it was very stress free. I would recommend him to anyone. Once he handed me off to finance, the process went downhill quickly. The first guy I dealt with in the finance office was obviously not very interested in my business. He was too busy texting and answering his cell phone. While it was Valentine’s Day and he made the comment that he had to keep the wife happy. I don't really care, my time is just as important. He was very pushy and tried to confuse me and wouldn't give me time to review documents before pulling it out from in front of me. I told him I was leaving and will come back later. So then they tried to keep me prisoner. I asked for my keys and was prepared to call the police if they didn't return my keys. The new car sales manager, Carlos Barreiro, came over and asked if I would spend a couple minutes with him. I agreed and he took over the finance process and I signed the sales contract (intent). They had to bring the car in from another dealership so I went back on the following Wednesday to pick up the car and requested I not deal with the first guy I had in finance. Tim Harless was a great guy in the finance area and he took care of business. Was very professional and personable, he let me review documents to make sure they matched the original agreement. The only thing he did was forgot to have me sign the finance agreement so the following week I had to go back and sign the documents again and they offered a free tank of gas for coming back. The delay in paperwork caused a delay in payoff of my trade-in. I went ahead and paid another payment on my car just to make sure it wasn't marked as late because it was due on the 24th of February. When the dealership finally got around to paying off my loan, they called and got a current payoff and ended up paying off less than the sales contract agreed upon. I had my refund from Ally by the 10th of March and it was for $7.37. I called Ally and questioned why I didn't get more and they noted the payoff they received from the dealership was less than the agreed upon amount. I called and the switchboard operator put me to the voicemail of Tim Harless. Another note here, their customer service is severely lacking. They should ASK if you want voicemail not just send you to voicemail. I never heard back from Tim. I called my Christian, my salesman, and he got with the director of finance and informed me that once they got the title they would issue a refund. I question in my mind whether if I would have said anything if they would have refunded it or kept it. So on the week of the 17th of March, I received my promissory note with the stamp of paid from Ally and today is March 28th and I'm still waiting on a refund from Tomball Ford. I called today to talk to their customer relations manager, Ginger Husch, and she could care less and was not interested in talking to me at all. She passed me off to Christian, the salesman. I really hate that NO ONE at this dealership will take responsibility and show some customer service besides the salesman. All they care about is getting me off the phone and out of their ear! I received my refund check today, 3/29/14, from the dealership for $3.25. I’m not really sure where that figure came from but I am owed $302.44, which is the difference between what they were supposed to pay according to our sales contract and the amount they actually paid. The amount of my loan is the same amount as quoted in the sales contract so nothing changed here except the amount Tomball Ford should have paid off. Now I am back to arguing with them. More

Horrible experience! Went in to the dealer and had an alright sales man who came to a reasonable price on a car the looked and felt reliable. I wasn't looking for anything out of my price range something alright sales man who came to a reasonable price on a car the looked and felt reliable. I wasn't looking for anything out of my price range something under 7k. When we came to a deal. Sales man brought me to a finance guy named Timothy fowler. Tim practically pull our chains for hours thinking we were going to get into this vehicle. I had a lot of money to put down and this guy Tim was on his phone talking to his wife in the middle of a deal! If that's not bad business, than I don't know what is... Nearly 4 hours later he finally got us to the credit applications. Now it was the waiting game. He left us in his office for 45mins to an hour. His phone was ring 5 times. When he finally returned he was confronted by an employee who looked like he was a mechanic. The employee was yelling at tim for not answering his phone for an emergency. I was waiting patiently in Timothy's office with money in hand. After another 45 mins after arguing and aplogizing to his employes. He returns to his office extremely irritated and told me to leave and basically saying that he's not helping me and refusing my business and hard worked money. I was a little shocked to see a business refusing business. Worst experience of my life. More

Todd helped me through the whole process and really went to bat for me on my trade-in. He walked me through the new features of my 2014 Fusion and how to use them and set them up. Since my purchase, I hav to bat for me on my trade-in. He walked me through the new features of my 2014 Fusion and how to use them and set them up. Since my purchase, I have had a couple of questions that have been answered quickly and friendly by Todd and others there at Tomball Ford when Todd was away. Way to go Todd & Tomball Ford!!! More

Todd was very good to work with on my new car purchase. I have no complaints about my experience. I would recommend Todd to anyone who wants to purchase a new car. have no complaints about my experience. I would recommend Todd to anyone who wants to purchase a new car. More

I have now purchased 5 vehicles from Tomball Ford over a 10 year span. All but one of those vehicles were sold to us by Todd Dorn. He is our "go to" salesperson for many reasons! Todd is patient with all o 10 year span. All but one of those vehicles were sold to us by Todd Dorn. He is our "go to" salesperson for many reasons! Todd is patient with all our questions, able to work hard to bring us the best deal and follows through on all that is promised. He has all the qualities needed to continue to retain a customer like us! Way to go Todd!! You are our Ford Family! More

My experience with Todd Dorn was great. If you go in there make sure you ask for Todd. I am sure there are other good salespeople, but I was on my way out to the Honda dealer when Todd jumped in and sa there make sure you ask for Todd. I am sure there are other good salespeople, but I was on my way out to the Honda dealer when Todd jumped in and saved the deal. The rest of the experience was OK, (finance people are always arrogant and annoying) but I will never understand why it takes 6 hours to buy a car even if you pay cash. Ask for Todd and just grin and bear the rest! More

DONT GO TO QUICK LANE!!!!!!!THEY ARE HORRIBLE!!!!!!! The only person that is consistently great is Donna and she works in the service department she is great she will do her best to make sure you are happy only person that is consistently great is Donna and she works in the service department she is great she will do her best to make sure you are happy with your device everyone else are full of crap they...I REPEAT DONT GO TO QUICK LANE!!!!!! I saw a guy wreck a customer's car into pole and he walked over to me and asked if I saw it smh More

OUR EXPERIENCE WITH TOMBALL FORD HAS NOT BEEN A PLEASANT ONE. THE UPFRONT SALES PEOPLE WERE FRIENDLY. OUR PROBLEM WITH TOMBALL FORD IS THAT WE BELIEVE THEY ARE DECEITFUL AND DISHONEST. WE CAME IN TO PURCHAS ONE. THE UPFRONT SALES PEOPLE WERE FRIENDLY. OUR PROBLEM WITH TOMBALL FORD IS THAT WE BELIEVE THEY ARE DECEITFUL AND DISHONEST. WE CAME IN TO PURCHASE A TRUCK FOR A GIVEN PRICE. I BELIEVE THAT WHEN YOU SALE A VEHICLE TO SOMEONE, ANYTHING THAT IS ADDED ON EXTRA SHOULD BE REVEALED TO A CUSTOMER UPFRONT. THE MAIN PROBLEM SEEMS TO BE FROM THE FINANCE DEPARTMENT. AFTER OUR EXPERIENCE WE LOOKED AT THE COMPLAINTS FROM THE BBB AND THE REVIEWS FROM TOMBALL FORD ON THE INTERNET, AND FOUND THEY WERE CONSISTENT WITH OUR SITUATION. A PRICE WAS AGREED UPON AT THE FRONT AND THEN WE WENT TO FINALIZE THE SALE. OUR FIRST PROBLEM BEGAN WHEN THOMAS KEPT ON ASKING US ABOUT THE EXTENDED WARRANTY. WE TOLD HIM NO TWICE. EACH TIME HE LOWERED THE PRICE. THEN HE ASKED US IF WE WOULD ACCEPT THE WARRANTY FOR $650.00. WE FINALLY SAID OK. THIS TOOK OVER $1000.00 OFF THE PRICE. HE CLAIMED HE WAS MAKING ADJUSTMENTS IN OTHER AREAS OF THE CONTRACT TO OFFSET THE PRICE OF THE WARRANTY. THIS SHOULD HAVE BEEN A RED FLAG RIGHT THEN TO US BUT IT WAS LATE AT NIGHT AND WE WANTED TO GET THE DEAL DONE. OUR CHIEF COMPLAINT IS THAT AFTER LOOKING OVER THE FINAL NUMBERS HE DID NOT TAKE THE $1000.00. HE SAID HE TOLD US ABOUT AN UNDERCOATED SEALANT FOR $499.00 AND A FABRIC PROTECTANT FOR $499.00 AFTER I CONFRONTED HIM WITH IT. HE SAID THEY AUTOMATICALLY ADD THIS TO ALL OF THEIR VEHICLES. I TOLD HIM IF YOU DO, THEN THE CUSTOMER SHOULD KNOW UPFRONT. IT SHOULD BE SEEN ON THE VEHICLE, ON THE UPFRONT SALE LIKE THE BEDLINER WAS, OR AT SOME POINT OF THE SALE. THIS DID NOT HAPPEN. WE WERE TOLD THAT AUDIO AND VIDEO TAKES PLACE ON ALL OF THEIR SALES. SO FAR TO DATE THEY HAVE REFUSED TO SHOW US WHERE THOMAS PLAINLY SHOWED THIS TO US. WE ALSO TALKED TO BRANDON AND KENT ABOUT THIS AND HAVE GOTTEN NOTHIG BUT A RUNAROUND. THE LADY IN CUSTOMER RELATIONS WOULD NOT RETURN MY CALL. More