Tomball Dodge Jeep Chrysler

I purchased a Ram from Tomball Ram in August 2024 and it was a straight forward process. Not long after I purchased the truck, I received an error message about the air shocks. Naturally I made an appointme was a straight forward process. Not long after I purchased the truck, I received an error message about the air shocks. Naturally I made an appointment with the service department in October 2024. They had my truck for a week and couldn’t duplicate the issue. So I called them and them would pick it up. Not even two weeks later I brought it back to the service department for the same issue. I was told the software needed to be updated, so that took 11 days. After I got my truck back, it was missing several screws from the flares. 12 in total. I reported that issue and the service team resolve that quickly. The truck ran well with the occasional air shock error message over the next few months that would pop on for a few seconds and then clear. Then in April of 2025, I come outside and my front end is sitting on my tires. I make an appointment and it is towed to the service department. To make shorten a long story, they had my truck for 100+ days. During this time, I have to call them for updates every week because I was not being told anything about my vehicle. I was told that it’ll be resolved in two or three days, Three days would pass and no updates from the service of office. I was told I was waiting on parts, I was told I was waiting for approval from the warranty company, I was told that a mechanic working on the issue had quit and it needed to be reassigned to another technician, I was told so many lies during this time that it prompted me to write a letter to the General manager. I didn’t get a response from the general manager, but I did get a call from the Director of the service department. A gentleman by the name of Calvin Miller was able to get it resolved within a weeks time. Even though I have my vehicle now, I don’t feel Like a valued customer. I don’t feel enough was done to make me feel better about the service department lying to me for 100+ days. I feel like my issue was swept under the rug. Calvin did apologize I just don’t feel that is enough More

Tomball Dodge is place filled with cheater and frauds. I bought a car from them in Dec 2024. They did a fraud on Financing, they even did not provide all paper work and when we call them back there are no I bought a car from them in Dec 2024. They did a fraud on Financing, they even did not provide all paper work and when we call them back there are no response. They even don't respect their advertised price. They cheat you with your credit score and even they pass your credit report to other companies without your permission. These are some example of cheat and fraud. Stay away and don't do any business with them. More

Avoid Tomball Chrysler Dodge Jeep dealership at all costs. In 40 years of buying new cars I have never had such an incredibly awful/deceitful experience…I could never have imagined. My salesman costs. In 40 years of buying new cars I have never had such an incredibly awful/deceitful experience…I could never have imagined. My salesman provided me with a written sales price via email on a new Jeep after my first visit to the dealership. When I returned to have my trade in appraised the sales manager advised me that I didn’t qualify for the manufacturer rebate I was quoted in writing….which coincidentally was approximately the same amount as the dealer discount I had been offered in writing. When I brought this to the sales manager’s attention he began yelling at me and continued to yell at me as I walked out of the dealership…Outrageous! I immediately contacted Stellantis/Jeep’s corporate customer service/manufacturer incentive counselor and was told that I fully qualified for the manufacturer’s incentive and that the only requirement was that the vehicle be in the dealership’s inventory. I expect that the same deceptive sales strategy will be used at all of the Tomball Auto Group dealerships. More

Good luck getting assistance after your purchase. I’ve called and left messages as well as stopped by to see Jerry and no response or assistance. Terrible customer service. Sadly the service Dept is I’ve called and left messages as well as stopped by to see Jerry and no response or assistance. Terrible customer service. Sadly the service Dept is no better. After selling me a car with an open recall they took two days to get my recall done and then returned the vehicle with a broken splash guard. Service advisor Will attempted to tell me the vehicle was made with a right splash guard but not a left. What a joke. Used car manager was no better. The experience just gets worse and no one at the dealership even cares. Do yourself a favor and drive a little further to the next dealership. There is a reason they are rated 1.6 overall More

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying p end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership. More

(PART 1) This has to be by far one of the sketchiest dealerships I've ever had the pleasure of dealing with. I apologize for the length of this but please learn from my experience. I can't speak for any dealerships I've ever had the pleasure of dealing with. I apologize for the length of this but please learn from my experience. I can't speak for any other department here but the service and it seems like this is where this dealership truly lacks in all aspects. Had my vehicle towed here for a diagnostic and repair, my service advisor is Alex, and as soon as I find out who my actual tech is I'll put that in here as well. First off my tow truck driver dropped off my vehicle Friday Oct.11th and gave all my information to the advisor, as he said he would this was a little after 1. Never heard a word from the service advisor until almost 4 and that was after me calling to find out who even had my vehicle. He tells me that they are a little behind which wasn't an issue I wasn't expecting them to do anything or even look at it till Monday or Tuesday. Following week comes around I wait until Tuesday evening and nothing no call, no update, not a word. Wednesday rolls around and I wait until around 11 and I call and nothing, call again and im told i'll receive a call back again in perfect Alex form he decides to call a little before closing time(You'll notice that this is running theme that seems to never fail with them. Either you won't get a call back at all or they will call you minutes before closing to the conversation is rushed unproductive and literally a waste of time) So he tells me that the tech has found the issue with why the "Service Electronic Throttle System" warning has been going off and that he will have it up and running by Friday morning. I ask him straight out, "Are you sure that's the issue and You aren't gonna come back with something else later?", to which he responds, " Yes, I'm very confident in my tech and he's one of the best at his job. I guarantee you that this is gonna work and you will be up and running by Friday." I then responded, "Alex, are you sure, you can guarantee this is it?" he again responds," This is it, and you won't be paying any more then $1,030 something and this is it labor and parts and tax. I'm sure you can guess my excitement because we are getting our vehicle back, and it will be running again. Friday rolls around and I'm waiting for a call that morning to pick up our vehicle excited that they were able to diagnose and fix the issue. I called around 10:30-11 to check in, and I'm told my advisor is with a customer, so I'm like ok no problem just have him give me a call when he's available please. 2 and 3 o clock roll around and still no call. Finally at 5:45 pm I finally get a call (Notice the pattern?) "Hey, its Alex with Tomball Dodge Jeep. Im sorry to let you know we are really backed up here I know I said your car will be available today but the tech hasn't been able to get to your vehicle yet. So, what he says is he will do it first this tomorrow (Saturday) morning and have it ready for you sometime after 10." My response," Not a problem that's fine, but it really would have been nice if you could've called me earlier to let me know. We've been waiting all day and I called earlier and they said you'd give me a call right after you finished with the customer in front of you. But, yea are you sure it'll be done tomorrow?" He responds," Yea. I completely forgot but yea it will for sure be ready tomorrow. Just come in after 10 the keys will be with the clerk where you make your payment to give him time to get it done." My response," Not a problem its fine we will be there around noon." So, get up ordered an uber to go drop us off because that's our one and only vehicle, just to get there and find out Alex number one is not even coming in today and the day before they had lied and said he was with a customer that morning he hadn't showed up until afternoon. So, we go to the clerk to pay and get our keys they can't find the keys, they can't find the paperwork, and no one knows where our vehicle is. More

This is my third purchase from the dealership. They’ve always treated me very well and got me good deals. They’ve always treated me very well and got me good deals. More

i took my wife jeep in for service and they took care of the repairs and fast services and very professional the service department offered me drinks and snacks and shuttle as well very confident i will alw the repairs and fast services and very professional the service department offered me drinks and snacks and shuttle as well very confident i will always take my jeep for service and i drive 30 miles to get this excellent services More

Terrible experience. ..a total bait and switch game. Advertise their "Pink Perfect Price", which is $10,000 less than the MSRP, to find out that it is good only if you fi ..a total bait and switch game. Advertise their "Pink Perfect Price", which is $10,000 less than the MSRP, to find out that it is good only if you finance with them, although that's not disclosed on the webpage (I was a cash buyer). I also used their trade-in value tool only to be told that my trade (which was in excellent condition and which I had sent photos of before driving an hour to the dealership) was $9000 less than the bottom of the range of their tool. Lastly, held the keys to my car until I asked for them at least 10 different times. I'm a retired attorney, but found their sales approach very aggressive and unfriendly. More

The Service department is horrible. Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle i Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle if they need to keep my truck. On both occasions, I am told yes and my warranty covers it. Each time I have dropped off my truck I am met with rude service department employees who tell me they have no vehicle to loan me while they repair my warrantied vehicle. I am told they can drop me to a rental company but I will have to pay for the rental vehicle. Today I was told to take my truck home and they would call me when a loaner was available. When I asked what to do if my truck won’t start again, I was told to call a tow company. I was being polite until the service employee told me to take my truck (that won't start unless I jump it) home and wait for them to call me. On both occasions, that I have had to deal with the service department, I have had to get rude with the staff and magickly a loaner vehicle is available. I hate being rude to people but this place is ridiculous. I'm about to buy a second truck but will not be buying from Dodge Tomball. More