Tomball Dodge Jeep Chrysler

Good luck getting assistance after your purchase. I’ve called and left messages as well as stopped by to see Jerry and no response or assistance. Terrible customer service. Sadly the service Dept is I’ve called and left messages as well as stopped by to see Jerry and no response or assistance. Terrible customer service. Sadly the service Dept is no better. After selling me a car with an open recall they took two days to get my recall done and then returned the vehicle with a broken splash guard. Service advisor Will attempted to tell me the vehicle was made with a right splash guard but not a left. What a joke. Used car manager was no better. The experience just gets worse and no one at the dealership even cares. Do yourself a favor and drive a little further to the next dealership. There is a reason they are rated 1.6 overall More

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying p end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership. More

(PART 3) As soon as I get off the phone i begin doing research into what he's telling me and come to find there are NO WIRES NEAR THE OIL COOLER THAT WOULD CAUSE THE THROTTLE BODY AND THROTTLE PEDAL TO S research into what he's telling me and come to find there are NO WIRES NEAR THE OIL COOLER THAT WOULD CAUSE THE THROTTLE BODY AND THROTTLE PEDAL TO SHORT OUT. In fact the wires around that area are more protected incase of an oil leak and the only wires there are the Oil pressure and Oil temperature sensor wires, also found that the cost to replace the oil cooler is closer to $1000 then $2000 that he told me he was charging, so I'm being overcharged on that repair as well. I then begin to call other Dodge and Jeep dealerships in the area and they all confirmed that the oil pressure and oil temperature sensors have not connection to the throttle body and throttle pedal and there's no way that this would cause those to short out. I received this same statement from 5 dealerships including their own, because the advisor I spoke to didn't know I have a vehicle there or the situation. Also, I change the oil on our Jeep myself and the oil cooler is connected with the oil filter, and I've never seen oil pooling on top of the engine never had blow back on the back of the vehicle when driving and never left any oil droplets on ground signifying a oil leak. So, if that part was broken or damaged I believe that it was done by the dealership to get more money because of how this is turning out. I will continue to update this as I get more information and I plan on reaching out to the General Manager as well because now there's been no communication at all and no one is calling back. 10/24- Called this morning and no one is apparently available guess we will see if they do as they always do and call before closing time only time will tell. More

(PART 2) So, we go to the clerk to pay and get our keys they can't find the keys, they can't find the paperwork, and no one knows where our vehicle is on their lot, this leads me to believe that our car # they can't find the keys, they can't find the paperwork, and no one knows where our vehicle is on their lot, this leads me to believe that our car #1 hasn't been repaired, # 2 likely haven't even been worked on or looked at since the diagnostic which was I believe completed Wednesday, because there's absolutely no reason for our car to be unlocatable on your lot if it was worked on that morning or even just the day before. So we leave empty handed because apparently the tech is now saying the part didn't work and he needs to figure out why, but how can that be if a complete diagnostic was performed and you say the problem was traced back to what you fixed and now its not. This is where my frustration starts to kick in, we leave the dealership empty handed and told the vehicle is in the bay now being worked on and it wasn't its still sitting in the lot. So, the lies are now just starting to pile up and we asked for the manager but surprise not available, because when they are in the wrong no one is ever available. Monday rolls around and we call to speak with the Service Manager to voice our concerns on how this whole situation has been handled lately as I'm calling and requesting the service manager they are sending me to Alex my service advisor who is magically available now, surprise. At this point he's not who i want to speak with, so i call a couple more times and every single time i ask for the service manager, they are denying me and sending me straight to alex. So i dialed a different number and finally got a whole of someone else and explained to them the situation and they are denying me to speak to the manager and the customer service person sent me directly to him. Nick Naquin is the Manager I had the great privilege to speak with and he was a complete jerk. I explained to him what's been happening and my frustration, and he turns it around and talks to me like I'm the problem. He was so disrespectful, unapologetic, and like he felt like how dare i call him to have him do his job as a manager and investigate an issue in his department. He tells me he will look into the situation and call me back later to tell me of his findings. I'm sure you can guess how that turned out that was Monday 10/21 and I haven't heard from him since. He hands my stuff over to a guy named Matt who calls me the following day and tell me he had another tech look over the issue that he found something else to be the issue. I explain to Matt my frustration because they are now charging me another $2000 to replace the oil cooler which they are saying is leaking so much oil that its saturated electrical wires and caused them to short and that is what is causing my issues. I asked him how this was overlooked and he says word for word and I have it recorded, "Honestly that tech is an idiot and lazy, so he didn't do his job right and I'm not surprised he messed up." I told him that I have that recorded a clear and open confession of a botch job, incompetence on the part of the tech and that proper procedures were not followed to ensure a complete repair was made but instead lets fix things that don't need to be fixed and charge them for it. So this alone pissed me off and on top of that you want me to pay for someone fixing something not broken and another $2000 on top so grand total of $3,040. Oh and this $2000 was with him apparently cutting down on labor for the oil cooler he's claiming is causing the issue. Let me also explain this the oil cooler sits on top of the engine in between the V of the cylinders, if this was leaking as heavily as they are claiming this oil would be dripping and also the smell would be present with also smoke from it being burned off. He tells me he's gonna speak with the other Service Manager, Shelby and call back with a solution of how we can work this out, because i refuse to pay for a part that wasn't broken and not the issue. More

(PART 1) This has to be by far one of the sketchiest dealerships I've ever had the pleasure of dealing with. I apologize for the length of this but please learn from my experience. I can't speak for any dealerships I've ever had the pleasure of dealing with. I apologize for the length of this but please learn from my experience. I can't speak for any other department here but the service and it seems like this is where this dealership truly lacks in all aspects. Had my vehicle towed here for a diagnostic and repair, my service advisor is Alex, and as soon as I find out who my actual tech is I'll put that in here as well. First off my tow truck driver dropped off my vehicle Friday Oct.11th and gave all my information to the advisor, as he said he would this was a little after 1. Never heard a word from the service advisor until almost 4 and that was after me calling to find out who even had my vehicle. He tells me that they are a little behind which wasn't an issue I wasn't expecting them to do anything or even look at it till Monday or Tuesday. Following week comes around I wait until Tuesday evening and nothing no call, no update, not a word. Wednesday rolls around and I wait until around 11 and I call and nothing, call again and im told i'll receive a call back again in perfect Alex form he decides to call a little before closing time(You'll notice that this is running theme that seems to never fail with them. Either you won't get a call back at all or they will call you minutes before closing to the conversation is rushed unproductive and literally a waste of time) So he tells me that the tech has found the issue with why the "Service Electronic Throttle System" warning has been going off and that he will have it up and running by Friday morning. I ask him straight out, "Are you sure that's the issue and You aren't gonna come back with something else later?", to which he responds, " Yes, I'm very confident in my tech and he's one of the best at his job. I guarantee you that this is gonna work and you will be up and running by Friday." I then responded, "Alex, are you sure, you can guarantee this is it?" he again responds," This is it, and you won't be paying any more then $1,030 something and this is it labor and parts and tax. I'm sure you can guess my excitement because we are getting our vehicle back, and it will be running again. Friday rolls around and I'm waiting for a call that morning to pick up our vehicle excited that they were able to diagnose and fix the issue. I called around 10:30-11 to check in, and I'm told my advisor is with a customer, so I'm like ok no problem just have him give me a call when he's available please. 2 and 3 o clock roll around and still no call. Finally at 5:45 pm I finally get a call (Notice the pattern?) "Hey, its Alex with Tomball Dodge Jeep. Im sorry to let you know we are really backed up here I know I said your car will be available today but the tech hasn't been able to get to your vehicle yet. So, what he says is he will do it first this tomorrow (Saturday) morning and have it ready for you sometime after 10." My response," Not a problem that's fine, but it really would have been nice if you could've called me earlier to let me know. We've been waiting all day and I called earlier and they said you'd give me a call right after you finished with the customer in front of you. But, yea are you sure it'll be done tomorrow?" He responds," Yea. I completely forgot but yea it will for sure be ready tomorrow. Just come in after 10 the keys will be with the clerk where you make your payment to give him time to get it done." My response," Not a problem its fine we will be there around noon." So, get up ordered an uber to go drop us off because that's our one and only vehicle, just to get there and find out Alex number one is not even coming in today and the day before they had lied and said he was with a customer that morning he hadn't showed up until afternoon. So, we go to the clerk to pay and get our keys they can't find the keys, they can't find the paperwork, and no one knows where our vehicle is. More

This is my third purchase from the dealership. They’ve always treated me very well and got me good deals. They’ve always treated me very well and got me good deals. More

i took my wife jeep in for service and they took care of the repairs and fast services and very professional the service department offered me drinks and snacks and shuttle as well very confident i will alw the repairs and fast services and very professional the service department offered me drinks and snacks and shuttle as well very confident i will always take my jeep for service and i drive 30 miles to get this excellent services More

Terrible experience. ..a total bait and switch game. Advertise their "Pink Perfect Price", which is $10,000 less than the MSRP, to find out that it is good only if you fi ..a total bait and switch game. Advertise their "Pink Perfect Price", which is $10,000 less than the MSRP, to find out that it is good only if you finance with them, although that's not disclosed on the webpage (I was a cash buyer). I also used their trade-in value tool only to be told that my trade (which was in excellent condition and which I had sent photos of before driving an hour to the dealership) was $9000 less than the bottom of the range of their tool. Lastly, held the keys to my car until I asked for them at least 10 different times. I'm a retired attorney, but found their sales approach very aggressive and unfriendly. More

The Service department is horrible. Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle i Twice my 2023 Ram Laramie has broken down while under warranty. On both occasions, I have called in advance to ask if I can have a loaner vehicle if they need to keep my truck. On both occasions, I am told yes and my warranty covers it. Each time I have dropped off my truck I am met with rude service department employees who tell me they have no vehicle to loan me while they repair my warrantied vehicle. I am told they can drop me to a rental company but I will have to pay for the rental vehicle. Today I was told to take my truck home and they would call me when a loaner was available. When I asked what to do if my truck won’t start again, I was told to call a tow company. I was being polite until the service employee told me to take my truck (that won't start unless I jump it) home and wait for them to call me. On both occasions, that I have had to deal with the service department, I have had to get rude with the staff and magickly a loaner vehicle is available. I hate being rude to people but this place is ridiculous. I'm about to buy a second truck but will not be buying from Dodge Tomball. More

Tomball dodge in Houston, Texas contacted me saying they were ready to give insane deals just to move Challengers and Chargers. I wrote back saying I live 4 hours away but I'd make the drive in if you could were ready to give insane deals just to move Challengers and Chargers. I wrote back saying I live 4 hours away but I'd make the drive in if you could bring your advertised 38K Charger down to 30K out the door price. Dealer: Seems reasonable to me since we are really trying to push them off this lot. After the test drive they tried to sell the car to me for 44K. same car. More