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Tom Hesser BMW

Scranton, PA

4.7
149 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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149 Reviews of Tom Hesser BMW

July 23, 2024

Always a positive experience with Tammy. She takes pride in her job and in todays world, she is a gem More

by verano118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tammy
Report | Print
Jul 24, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Tammy consistently provides a positive experience at Tom Hesser BMW. Thank you for recognizing her dedication and sharing your feedback!

July 18, 2024

Tammy in Service is the absolute best. She is always prompt and courteous. She is awesome! More

by Tgal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jul 19, 2024 -

Tom Hesser BMW responded

This is so great to hear! Thank you for taking the time to leave us your wonderful review! We'll see you next time. - Tom Hesser BMW

July 18, 2024

We dealt with Brandon and Kayla. They were both very professional and pleasant to work with. Very smooth process from beginning to end. More

by Trocket15
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon, Kayla
Report | Print
Jul 19, 2024 -

Tom Hesser BMW responded

Thank you for sharing your experience! We're glad to hear Brandon and Kayla provided you with a smooth experience here at Tom Hesser BMW. Enjoy your new ride!

July 18, 2024

I had a hit and run with brand new car. Superior customer service/timely repair. Would highly recommend/ use again. More

by Amos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Jul 19, 2024 -

Tom Hesser BMW responded

Thank you for sharing your experience! We're glad to hear that our team at Tom Hesser BMW provided superior customer service and timely repairs. We appreciate the recommendation!

June 14, 2024

Hesser's service department has been fair with me and efficient each time. I appreciate not being up-sold or feeling pressured to spend more money. The car was finished when planned. The service was what More

by FJBrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
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Jun 14, 2024 -

Tom Hesser BMW responded

We're glad to hear you had a positive experience with our service department at Tom Hesser BMW. We look forward to seeing you again!

June 12, 2024

Excellent and fast service, professional support and service advisor Tim, very satisfied, would recommend to all More

by olegpu777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jun 13, 2024 -

Tom Hesser BMW responded

Thank you for the recommendation! We're glad to hear that Tim and our team at Tom Hesser BMW provided excellent and fast service. We appreciate your support!

June 04, 2024

Leon is an asset to the dealership. He took care of me and my car in a friendly, competent, professional manner. This guy is a gem. don't let him get away. More

by Len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Jun 04, 2024 -

Tom Hesser BMW responded

Len, we're delighted to hear that Leon provided you with exceptional service at Tom Hesser BMW. We'll make sure he knows how much you appreciate his efforts!

June 04, 2024

Enjoyed my experience at tom hesser's Tammy Was great to work with Very polite and nice people Would recommend Family and friends took purchase That tom has her chevrolet More

by colosimo1546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 04, 2024 -

Tom Hesser BMW responded

We're delighted to hear you had a great experience with Tammy and the team at Tom Hesser BMW! Thanks for recommending us to your family and friends. Enjoy your new Chevrolet!

June 03, 2024

The sales personnel was excellent. The service was excellent, and the process was easy. I buy another car with no problem there More

by russellcolosimo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun,bartlow
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Jun 04, 2024 -

Tom Hesser BMW responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Hesser BMW provided excellent service and made your car-buying process easy. We look forward to assisting you with future purchases!

May 31, 2024

My first dealing with Leon - great guy, professional, informative and took time to explain any needed services! More

by Thumperdfr@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon , Zack Kearney
Report | Print
Jun 03, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Leon provided you with professional and informative service at Tom Hesser BMW. Thanks for sharing your positive experience!

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