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Tom Hesser BMW

Scranton, PA

4.7
187 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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187 Reviews of Tom Hesser BMW

December 08, 2024

Spoke with Bryan in the phone, when I got there he had the SUV detailed and ready to go. It was a pleasure dealing with this dealership. More

by Kenny10177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
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Dec 09, 2024 -

Tom Hesser BMW responded

Kenny, we're delighted to hear that Bryan and the team at Tom Hesser BMW made your experience a pleasure. Thanks for choosing us!

December 05, 2024

Great customer service reps. Vehicle was in for update and service. Quick and easy as advertised. Definitely recommend them. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Dec 06, 2024 -

Tom Hesser BMW responded

Frank, we're delighted to hear that you had a smooth experience with our team at Tom Hesser BMW. Thank you for recommending us!

December 04, 2024

I had a great experience at Tom Hesser getting my new ride serviced! Tammy was very pleasant and courteous while providing me with prompt professional service! More

by fkdmff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Dec 04, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Tammy provided you with such pleasant and professional service at Tom Hesser BMW! Thank you for sharing your experience, and we look forward to serving you again in the future.

November 27, 2024

Great customer service and timely work. Very good communication. Entire staff did a great job. More

by christiansdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Nov 27, 2024 -

Tom Hesser BMW responded

This is great to hear! Thank you for coming to Tom Hesser BMW!

November 26, 2024

Great service and communication as always. Fast response and service completion time. Clean facilities and great people More

by bobbyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 26, 2024 -

Tom Hesser BMW responded

We're delighted to hear you had a great experience with our team at Tom Hesser BMW! Thanks for the kind words and support.

November 23, 2024

Service department visit was painless; staff were excellent! Didn’t have to wait long and was able to work from the service wait area…Win-Win! More

by jdhudak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Nov 25, 2024 -

Tom Hesser BMW responded

We're delighted to hear that your visit to the Tom Hesser BMW service department was smooth and efficient! It's great that our team could accommodate you so well. Thank you for sharing this positive experience with us!

November 22, 2024

I was very satisfy with the service that I received today. Since there was an error on my scheduled time, Tammy was quick to resolve then problem..Overall, I was extremely happy with my service & cust More

by TMMFLANNERY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 22, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Tammy was able to resolve the scheduling issue and provide you with excellent service at Tom Hesser BMW. Thank you for sharing your positive experience, and we're glad you're happy with our customer service!

November 02, 2024

Great service very professional staff. They squeased me in for a car inspection because my inspection was ready to expire. More

by tinavolansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car inspection
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Nov 04, 2024 -

Tom Hesser BMW responded

We're glad to hear our team at Tom Hesser BMW could accommodate your inspection in a timely manner! Thank you for the kind words and support.

October 25, 2024

Professional work was done in a timely manner. I found Customer service was very good. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Oct 25, 2024 -

Tom Hesser BMW responded

Thanks for sharing your experience, Andrea! Our Tom Hesser BMW team looks forward to serving you again in the future!

October 25, 2024

Excellent customer support and service. Staff knowledgeable and courteous. Would recommend others to this service department More

by Lmuha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Oct 28, 2024 -

Tom Hesser BMW responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Hesser BMW provided excellent support and service. We appreciate your recommendation and look forward to assisting you again in the future! Safe travels!

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