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Tom Hesser BMW
Scranton, PA
353 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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353 Reviews of Tom Hesser BMW
May 11, 2025
Being new to Pennsylvania, I felt welcomed and not pressured. Bryan my salesman was very helpful in providing a carfax report and allowing me the time to thoroughly check it out. I now have a Chevy d pressured. Bryan my salesman was very helpful in providing a carfax report and allowing me the time to thoroughly check it out. I now have a Chevy dealer to maintain the new purchase and the traverse we already own. More
by Sk8mom1231
Employees Worked With
Bryan H. and finance person ( I don’t remember her name)
May 09, 2025
Great Service. I worked with Chris O’Connor and he was fantastic. Same with Jennifer in the Finance department. I couldn’t be happier. Zero pressure and they deliv I worked with Chris O’Connor and he was fantastic. Same with Jennifer in the Finance department. I couldn’t be happier. Zero pressure and they delivered on all fronts. More
by patrick.w.healey
Employees Worked With
Chris OConnor
May 06, 2025
This dealership is good, very professional and helpful. Kept the paperwork moving, answered my questions and sent me on my way. Gave a tour of the building including the service area. Kept the paperwork moving, answered my questions and sent me on my way. Gave a tour of the building including the service area. More
by M Vehicle
Employees Worked With
Mike
April 30, 2025
Simple. You can’t rip off a 70 yr old when you only have 30 yr old brains. I asked for a written parts estimate and your off by 1,000.00 for 1 part. Don’t yo You can’t rip off a 70 yr old when you only have 30 yr old brains. I asked for a written parts estimate and your off by 1,000.00 for 1 part. Don’t you realize a 16 yr old vehicle can make it with after market parts which you should ask cost of that would be ok. You didn’t because you’re not thinking smart. Dean Hesser your boss should read this and have a meeting with all you employees. I can keep going but I don’t know if it will register with your actions. More
by jerry.ritterbeck
Employees Worked With
Ashleigh who was the only one I
April 28, 2025
Truck is in for the same problem this is the third time pretty bad don't you think no loaner car call Friday about 815am called again still no answer finally about 11am phone was answered this is my third pretty bad don't you think no loaner car call Friday about 815am called again still no answer finally about 11am phone was answered this is my third vehicle from hesser fix my truck this time More
by rditchkus
Employees Worked With
Don't know names just write up people
