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Texan Buick GMC

Humble, TX

4.2
712 Reviews

18225 Eastex Fwy

Humble, TX

77338

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712 Reviews of Texan Buick GMC

September 10, 2023

Good communication and very honest. Was upfront about the initial cost and gave me the choice of whether to proceed. More

by aronabrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service managers and leader (Lazaro), Madison Spencer, Beth Patlan
Sep 12, 2023 -

Texan Buick GMC responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Texan GMC Buick Team

September 09, 2023

Brought my van in for repair. Was going to be 4-5 days before the problem was looked at then more time to fix. It’s my income, so it was taken elsewhere. They understood the impor More

by deanhossler
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Sep 11, 2023 -

Texan Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Texan GMC Buick Team

September 08, 2023

Easy access to drop off. Advisors always helpful. Vehicle always finished as promised. Easy to set an appointment More

by e1quint101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe
Sep 09, 2023 -

Texan Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Texan GMC Buick Team

September 07, 2023

Proficient, professional and keeps clients well informed and updated...according to my dealings with Gunner Green More

by GIVENSALVIN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gunner Green
Sep 08, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

September 07, 2023

Everyone was very polite. Service person knowledgeable and kept me updated on services being done. More

by wsimon2379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Sep 08, 2023 -

Texan Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team

September 07, 2023

Abe Lopez was very professional and did an excellent job. Abe kept me informed throughout my entire service process. More

by miththeriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Lopez
Sep 08, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Texan GMC Buick Team

September 07, 2023

Great service great knowledge and great timing I would recommend the team of Texan GMC & Buick to anyone More

by Reginald Pickett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Sep 08, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

September 07, 2023

People should care more. . felt like no one really cared about anything there I'm done More

by Robert.jones00
Recommend Dealer
Yes
Employees Worked With
Gunner
Sep 07, 2023 -

Robert.jones00 responded

So far so good… just need them to care more about the customer

Sep 08, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Texan GMC Buick Team

September 07, 2023

I was given an issue about my warranty that was purchased there , finally it was taken care of but when my car was finished it was parked way out in last row of cars by the 59 feeder , this has never happene More

by eightball_tx
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Beth Patlan
Sep 08, 2023 -

Texan Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

September 06, 2023

Our vehicle has been in the service center since 8/14/23. This is after it was in there for the same problem for 2 days & we were told it was fixed. I have called several times for updates to Humberto Izagui More

by Juan G
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 08, 2023 -

Texan Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

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