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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

September 12, 2023

It took 5 days to just check the car and giving a diagnostic, this diagnostic changed 2 times. When I asked how many days it will take to fix it they told me that they could not giving a date!! I was More

by Carolina Uranga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Sep 14, 2023 -

Texan Buick GMC responded

Carolina, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Texan GMC Buick Team

September 11, 2023

Walked in and was immediately helped. I was able to walk around the lot to see if anything caught my eye. I was not pressured. More

by SHERRELLEW20
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I was assisted by Shannon. Beth did not help at any time. I will give Shannon 4 stars
Sep 13, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

September 11, 2023

I bought a New 2023 GMC 1500 SLT from Texan GMC , it was a great experience my salesmen was Bobby ! More

by darren24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby
Sep 13, 2023 -

Texan Buick GMC responded

Congratulations on your new 1500 SLT, Darren! Thank you for taking the time to write about your experience. It's great to know Bobby and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Texan GMC Buick Team

September 10, 2023

Good communication and very honest. Was upfront about the initial cost and gave me the choice of whether to proceed. More

by aronabrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service managers and leader (Lazaro), Madison Spencer, Beth Patlan
Sep 12, 2023 -

Texan Buick GMC responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Texan GMC Buick Team

September 09, 2023

Brought my van in for repair. Was going to be 4-5 days before the problem was looked at then more time to fix. It’s my income, so it was taken elsewhere. They understood the impor More

by deanhossler
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Sep 11, 2023 -

Texan Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Texan GMC Buick Team

September 08, 2023

Easy access to drop off. Advisors always helpful. Vehicle always finished as promised. Easy to set an appointment More

by e1quint101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe
Sep 09, 2023 -

Texan Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Texan GMC Buick Team

September 07, 2023

Proficient, professional and keeps clients well informed and updated...according to my dealings with Gunner Green More

by GIVENSALVIN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gunner Green
Sep 08, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team

September 07, 2023

Everyone was very polite. Service person knowledgeable and kept me updated on services being done. More

by wsimon2379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Sep 08, 2023 -

Texan Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team

September 07, 2023

Abe Lopez was very professional and did an excellent job. Abe kept me informed throughout my entire service process. More

by miththeriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Lopez
Sep 08, 2023 -

Texan Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Texan GMC Buick Team

September 07, 2023

Great service great knowledge and great timing I would recommend the team of Texan GMC & Buick to anyone More

by Reginald Pickett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Sep 08, 2023 -

Texan Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team

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