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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

September 23, 2023

Received prompt attention with a battery purchase from Texan GMC still in warranty and was failing, no expense! More

by transwhalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 26, 2023 -

Texan Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team

September 23, 2023

Good service and good help, they get in the vehicle you are looking for. All I got to say is thank you. More

by Terrain82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Sep 26, 2023 -

Texan Buick GMC responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the vehicle you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Texan GMC Buick Team

September 22, 2023

Texan has been good to me for over a decade now and three different GMC products. Most recently, was just a simple first oil change on my 23 Sierra 2500HD. I scheduled it from my app that morning. I pulled i More

by scottp18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cloniger
Sep 25, 2023 -

Texan Buick GMC responded

Scott, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Texan GMC Buick Team

September 22, 2023

Over several months we have partnered to try to identify what the issue is stemming from and then how to correct it. We finally achieved success and Travis was so patient it really helped keep me from flipp More

by Ryanjoshuamurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Brady, Madison Spencer, Beth Patlan
September 22, 2023

Was never really taken care of and my car isn’t fixed since May, parts were never ordered and parts never replaced More

by lawanda.hollinshed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Sep 25, 2023 -

Texan Buick GMC responded

Thank you for your feedback, Lawanda. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Texan GMC Buick Team

September 21, 2023

The service was excellent. The representative, Gunner, was professional and courteous. He kept me up-to-date with the status of my vehicle. More

by DMDEAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gunner
Sep 22, 2023 -

Texan Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Texan GMC Buick Team

September 21, 2023

Really good service overall. I had to go back a couple of times, but they ended up going the extra mile. My only complaint would be the price at the end of it all, since it was r More

by SUSIESALSBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Brady
Sep 22, 2023 -

Texan Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Texan GMC Buick Team

September 20, 2023

First time dealing with this dealership and my car salesman was the best, very good at his job. Am very happy with my experience More

by IRENEGARCIA9849
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Hernandez
Sep 22, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team

September 20, 2023

The service was excellent. The representative, Travis, was professional and courteous. He kept me up-to-date with the status of my vehicle. More

by mbostick9099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 22, 2023 -

Texan Buick GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Texan GMC Buick. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Texan GMC Buick Team

September 19, 2023

They left a mess in my car, oil spots on the floor and part of the seat on the driver side. More

by betta2500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Sep 21, 2023 -

Texan Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Texan GMC Buick Team

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