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Texan Buick GMC

Humble, TX

4.2
705 Reviews

18225 Eastex Fwy

Humble, TX

77338

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705 Reviews of Texan Buick GMC

November 18, 2023

Dealership wrecked my truck after washing post maintenance and still made me pay for the maintenance following body repairs and did not re-wash my truck.Had a lot of mud outside and inside the tru More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Victor and his Manager
Nov 20, 2023 -

Texan Buick GMC responded

We appreciate you taking the time to share your experience with our service department. Here at Texan GMC Buick, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. Sincerely, The Texan GMC Buick Team

November 18, 2023

The employees are very professional and respectful of your time. The service is quick and easy to schedule. More

by DGGAYDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Nov 21, 2023 -

Texan Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Texan GMC Buick Team

November 17, 2023

As good as expected I guess kind of rude everyone walking fast looking worried trying to avoid you asking them for help More

by Wayne.lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sony was my salesperson he was great!!!
Nov 20, 2023 -

Texan Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Texan GMC Buick Team

November 17, 2023

Best dealer. Got the truck i wanted. Got the price i wanted. In and out within 3 hours More

by ryanleminh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vu , Madison Spencer, Beth Patlan
Nov 20, 2023 -

Texan Buick GMC responded

Ryan, thank you for taking the time to share your feedback regarding your experience at Texan GMC Buick and congratulations on your new vehicle! Buying a new truck is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Texan GMC Buick Team

November 16, 2023

Everything is good and me and my wife stay very happy for the work they do More

by LUISMOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Spencer, Beth Patlan
Nov 17, 2023 -

Texan Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience, Luis! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Texan GMC Buick Team

November 16, 2023

I wouldn’t want anyone to go there for service mechanics walk around on phones and reception don’t listen to customer concerns properly. While the service manager backs poor work ethics that’s what that sho More

by nagepaul4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of service people name is here. , Madison Spencer, Beth Patlan
Nov 17, 2023 -

Texan Buick GMC responded

We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, The Texan GMC Buick Team

November 15, 2023

I had a good experience but I think I would have look better at the truck I purchase as it had lots of scratches and I should have looked at this better. More

by e.campos73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth Patlan
Nov 16, 2023 -

Texan Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Texan GMC Buick Team

November 15, 2023

Simply takes too long to complete services. . always has a long queue and does not provide a loaner car More

by dennisjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madison Spencer, Beth Patlan
Nov 17, 2023 -

Texan Buick GMC responded

Thank you for your feedback, Dennis. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, The Texan GMC Buick Team

November 14, 2023

My experience was fantastic as usual. They completed the work quicker than I expected, which is always nice. More

by BRIANDANN2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto
Nov 15, 2023 -

Texan Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team

November 13, 2023

Jessica did an amazing job as usual. whomever worker on the truck or drove the truck changed my pre set radio stations. Not sure when a oil change is why i had service done. I had to rea More

by ROY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in service
Nov 14, 2023 -

Texan Buick GMC responded

Thank you for taking the time to provide this feedback, Roy. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team to make sure this issue does not happen again. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Texan GMC Buick Team

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