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Teddy Volkswagen
Bronx, NY
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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534 Reviews of Teddy Volkswagen
February 16, 2014
VERY DISHONEST! Outright lies to get me in the door, then wasted two hours of my time before I could unravel them. I was offended by the poor quality of people they have working there. wasted two hours of my time before I could unravel them. I was offended by the poor quality of people they have working there. More
by mpote
Employees Worked With
JAFOR KHAN
February 03, 2014
I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesn’t latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so it’s my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesn’t. Rishi calls back saying he spoke to his manager and the manager said it’s my fault and it couldn’t have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If you’re putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if you’re cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, it’s my fault. They didn’t even offer to pay half of the repairs, or work something out. They didn’t even admit to breaking the xxxx thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!! More
by EricEvans
Employees Worked With
Rishi Soogrim
January 20, 2014
Today I went to Teddy Volkswagen with my wife to look a few pre-owned vehicles. My wife and I feel in love with a 2011 Nissan Altima that Lucky Waite showed us. Lucky's professionalism and knowledge about few pre-owned vehicles. My wife and I feel in love with a 2011 Nissan Altima that Lucky Waite showed us. Lucky's professionalism and knowledge about everything worked out perfectly for us. I knew that Teddy Volkswagen will be the place to go to get the greatest deal in the New York City area. Thank you to Steven Risso and Lucky Waite for the great work!!!! -Pedro and Jesenia Serrano More
by pserrano
Employees Worked With
Steven Risso, Lucky Waite
January 08, 2014
This Volkswagon was my fourth lease and I have had This Volkswagon was my fourth lease and I have had experience with all types of car salespersons. I recommend Jafor Khan because he was professional, This Volkswagon was my fourth lease and I have had experience with all types of car salespersons. I recommend Jafor Khan because he was professional, courteous, knowledgeable, not pushy and never referred to the old "let me see if my manager can get you a better deal" trick. He was straightforward and also was very involved to take care of some minor kinks several days after my purchase. I will consider him first when I am ready for my next lease. More
by nycjazzplayer
Employees Worked With
JAFOR KHAN
December 13, 2013
The salesman was agreeable and tried to negotiate a price that satisfied us. I highly recommend this salesman to other people, that will buy a new or used VW model car. that satisfied us. I highly recommend this salesman to other people, that will buy a new or used VW model car. More
by stiff73
Employees Worked With
JAFOR KHAN
November 20, 2013
All employees were efficient, courteous, and professional. The lease price was extremely competitive. Every effort was made for excellent service and satisfaction. We will be back! professional. The lease price was extremely competitive. Every effort was made for excellent service and satisfaction. We will be back! More
by jamescarforo
Employees Worked With
P. Kalra, Bryan Kraft, Tasheka Myers, Bryan Kraft, TASHEKA MYERS
November 19, 2013
Went in to buy a car and within 30 mins I had a loan and looking at colours of cars my sales person was very helpful and the manager very hands on and the finance director make you feel at ease does!nt feel looking at colours of cars my sales person was very helpful and the manager very hands on and the finance director make you feel at ease does!nt feel overwhelmed and feel pressured .Will definitely go back and recommend this dealership.psm More
by Delano
Employees Worked With
P.kalra, Desiree Greer
November 17, 2013
The staff was excellent , extremely concerned and willing to help. I ultimately leased 2 vehicles because of this staff.They are a credit to TEDDY. I would recommend to anyone looking for a vehicle. to help. I ultimately leased 2 vehicles because of this staff.They are a credit to TEDDY. I would recommend to anyone looking for a vehicle. More
by JM1114
Employees Worked With
Bryan Kraft, Lucky Waite
November 16, 2013
Two great employees in Parts Deartment (Chris & Alex), these two individuals couldn't be more friendly and helpful. I really can't say I've ever had such a pleasant experience with a dealership as Alex), these two individuals couldn't be more friendly and helpful. I really can't say I've ever had such a pleasant experience with a dealership as I did with Teddy VW. I would highly recommend Teddy VW to anyone requiring service or parts. More
by williampi
Employees Worked With
Chris and Alex in Parts Department
November 08, 2013
I went to a few dealerships when shopping for my VW and this one (Teddy of the Bronx) in my opinion was the best. The sales consultant Frank Pena immediately approached me and offered assistance. He was this one (Teddy of the Bronx) in my opinion was the best. The sales consultant Frank Pena immediately approached me and offered assistance. He was not pushy as some salesmen tend to be. He made me feel very welcome. He offered me coffee , a seat, and proceeded to answer all and any questions that I had pertaining to my now currently purchased vehicle. They agreed to beat any competitors price and they did. Frank continued to follow up with me throughout the purchasing process as per my request. He let me know when my vehicle is arriving, when it would be ready for pick up, etc. I do feel he went above and beyond. I almost feel as though I developed friendships with the entire sales team. An overall A+ experience! Thanks team Teddy! More
by lpav14
Employees Worked With
Frank Pena
